News from Mackie on international upgrade path inc. plugs!

[IIRs]

If you could work to help us define what the priority of new features for future releases of Tacktion should be that would be a much more interesting use of your efforts.

Non destructive linking for audio clips.

clip based automation.

Folder tracks.

More key binding options for the MIDI editor.

Something similar to Cubase's logical editor, so I can define my own weird functions and assign them hot keys.

Filters on MIDI clips.

Min & Max parameters for controller mappings.

non linear playback options (eg, to create alternate arangements with more / fewer choruses etc.)

integrated CD burning

That will do for now..

[Germ777]

We have been working hard t come up with better solutions to get the product out there. The boxed version includes so much stuff that downloading would be totally impractical. We did and do offer the basic upgrade (with the Mackie Dynamaics set as a low cost online upgrade) and that did not include the difficulties of the rebate offer it was offered internationally.

But that upgrade was offered to T1 users. Not to new T2 buyers. A new buyer is still unable to buy T outside of the USA (for the most part). The main problem lays with the potential new users.
I understand your point and Mackie`s stand to support their local distributors, but most people (read potential new users) just can´t wait until this is sorted out. The research should have been done way ahead of time in order to avoid this international freezing point.
Most software Cos do it. Reason and other "Boxed" software Cos. are able to deliver their products to distributors worldwide in short periods of time.
They deliver the product Before the "grand Opnening" so it is available when the big Hype hits the street. Therefore catching lots more customers.
I know this is not totally true everywhere, but it is for most areas.

are learning from this and next time (hopefully T3) this will not be an issues.

But many possible customers have already lost interest and your Co has lost those customers already. And you might know that 1 unsatisfied customer creates more racket than 10 thankful ones (that´s a saying we have in the marketing strategy world in South America)

Please we all read this board and others and try to understand our users needs and appreciate your suggestions and it does have impact on what we do.

We are fixing the international distribution issues - sorr bit it will take a little longer. If you could work to help us define what the priority of new features for future releases of Tacktion should be that would be a much more interesting use of your efforts.

Ken

Whatever time it will take. There is nothing to do about it by now. You will have to create another media Hype to catch some of those lost customers and hopefully by the time you reach T3 ( I really wish you all the best luck and to be able to reach beyond T100) the lesson has been learnt and every update goes by smoothly.
To find about priorities. You just have to read the bug reports and complaints in this and Mackie`s board. Before anything new is implemented the old bugs have to be fixed.
Best of luck
Kaos Axiom :twisted:

[chico.co.uk]

If you could work to help us define what the priority of new features for future releases of Tacktion should be that would be a much more interesting use of your efforts.

Folder tracks

Auto Tempo Mapping based on a tapped midi track (please!)

Option to maximise a midi track to full screen

Option to make a maximised track "assume focus" on screen so isn't half on / half off screen

Option to hide the bottom panel to free up screen real estate

Beat slicing, followed by

Time stretching

I could happily live with nothing else ... for now

[Lunch Money]

Germ,

The issue of this thread is international boxed upgrades, not new international customers. As far as I can tell, new buyers of T2 are coming from all kinds of different countries right now. It's been spotted in Spain, Australia, and other spots outside the US. In most cases, the availability of new non-upgrade boxes internationally is more due to the retailers not picking it up yet, not the fact that it "can't" be bought abroad.

Greg

[Germ777]

Germ,

The issue of this thread is international boxed upgrades, not new international customers.

Yeah. I know, but isn´t it basically the same?
I mean. If there is no boxed version you can´t neither buy nor upgrade to the full version.

As far as I can tell, new buyers of T2 are coming from all kinds of different countries right now. It's been spotted in Spain, Australia, and other spots outside the US. In most cases, the availability of new non-upgrade boxes internationally is more due to the retailers not picking it up yet, not the fact that it "can't" be bought abroad.

Greg

I´ll check tomorrow with my local distributor and ask him again about it.
Last time I checked (2 weeks ago) it wasn´t available here yet.
Thanks for the pointing that out My cousin is in love with T and I wanted to give him T2 for his birthday.

[chico.co.uk]

As far as I can tell, new buyers of T2 are coming from all kinds of different countries right now. It's been spotted in Spain, Australia, and other spots outside the US. In most cases, the availability of new non-upgrade boxes internationally is more due to the retailers not picking it up yet, not the fact that it "can't" be bought abroad.

Greg

I´ll check tomorrow with my local distributor and ask him again about it.
Last time I checked (2 weeks ago) it wasn´t available here yet.

In most other parts of the world it is up to our distributor (which is typically an independent company) to order T2 for sale in their market - we are working with them to make this happen but it can take some time.

[Lunch Money]

Yeah. I know, but isn´t it basically the same?
I mean. If there is no boxed version you can´t neither buy nor upgrade to the full version.

Ah, but there IS a boxed version. People on this very forum have purchased it and opened it up and physically handled it.

I´ll check tomorrow with my local distributor and ask him again about it.
Last time I checked (2 weeks ago) it wasn´t available here yet.
Thanks for the pointing that out My cousin is in love with T and I wanted to give him T2 for his birthday.

No worries. I'm having a hard time finding it here in Canada, even. I wonder if someone from Mackie can call Long and McQuade in Canada and tell them to get their butts in gear.

Greg

[Germ777]

Ah, but there IS a boxed version. People on this very forum have purchased it and opened it up and physically handled it.


Greg

That was a good one!

[headquest]

Germ,

The issue of this thread is international boxed upgrades, not new international customers.

Yeah. I know, but isn´t it basically the same?

Not really, no, Germ.

I agree with Lunch Money. Certainly here in the UK the boxed version is now widely advertised and presumably on sale.

The point here is that Mackie previously said that they were working on ways to provide international customers with a similar break to that the US customers got (discount vouchers for the boxed version including the plugs).

As of this thread Mackie have now confirmed that they have been unable to organise this, after all, which is obviously a pity for those non-US T1 and NFR customers who had hoped to take advantage of that deal.

[chico.co.uk]

The point here is that Mackie previously said that they were working on ways to provide international customers with a similar break to that the US customers got (discount vouchers for the boxed version including the plugs).

As of this thread Mackie have now confirmed that they have been unable to organise this, after all, which is obviously a pity for those non-US T1 and NFR customers who had hoped to take advantage of that deal.

We are also working on both a bonus program for T1 owners when they buy T2 at retail and looking into the possibly of selling a upgrade boxed version that would require a current registration for it to be authorized that can be sold retail but this is at best a few months off due to development and distribution issues. As of now we can not give you a date for these but we are working to get them out as soon as possible.

[headquest]

We did and do offer the basic upgrade (with the Mackie Dynamaics set as a low cost online upgrade)... Ken

Ken,
Does this mean we (i.e. those of us who bought the $20 download upgrade) will have to pay extra to get the reverb plug, and when is it likely to be available?

[aldi]

But it takes time to build this world wide.

1 and nearly a half year ?!

Please we all read this board...
If you could work to help us define what the priority of new features for future releases of Tacktion should be that would be a much more interesting use of your efforts.

is this a joke, you all should know it allready then ?!

[braj]

I really think the time for corporate Mackie to figure out the distribution details was during the long development of the application, not two months after it was officially released This doesn't seem fair to T2 and Jules IMO.

[headquest]

I really think the time for corporate Mackie to figure out the distribution details was during the long development of the application, not two months after it was officially released This doesn't seem fair to T2 and Jules IMO.

Well said, braj!

Then again, you and I are both now more excited about... ahem... another product, whose developers appear to have a very much better attitude towards customers

Mackie's loss in the end, I think...

[braj]

I really think the time for corporate Mackie to figure out the distribution details was during the long development of the application, not two months after it was officially released This doesn't seem fair to T2 and Jules IMO.

Well said, braj!

Then again, you and I are both now more excited about... ahem... another product, whose developers appear to have a very much better attitude towards customers

Mackie's loss in the end, I think...

I'm guessing Jules would have made different decisions regarding distribution. The current 'system' seems the antithesis of old school RMS practices. I'd wager he isn't pleased.

Yeah, I'm excited about 'another' sequencer lately, but I'm still rooting for T2. The thing is, the distribution issues have taken all the steam and momentum out of T2 IMO and I can't see it competing for people's interests when it has such inadequate corporate support from Mackie.

I don't mean to sound too harsh, but this is really a sad state of affairs.