WOW
Mackie's tech support is second to none.Just a couple of weeks ago They spent over 2 hours with me on the phone. Over the years I and many others have nothing but praise for Mackie tech.
I can understand why Mackie chooses not to reveal too much. When I got my HDR at the winter NAMM (Not Available Maybe in May) show in 1999 I was told that the next OS update would include reverse-record and vari-speed record. It never happened. If anything happens with Tracktion,you'll hear about it when it is ready. For me Tracktion is the perfect companion to the HDR, and who knows, maybe I'll get those features with a Tracktion up-date
Why the hostility?
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- KVRist
- 145 posts since 3 Jun, 2005 from Ontario California
Chance Pataki
The Musicians Workshop
musicians.workshop@gte.net
http://www.the-musicians-workshop.com
The Musicians Workshop
musicians.workshop@gte.net
http://www.the-musicians-workshop.com
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- KVRAF
- 2582 posts since 24 Apr, 2003 from Canada
Good to hear. Hopefully the long wait means its will fix a significant percentage of outstanding issues.Beno wrote:mandolorian, I posted on the Mackie forum just last week that the bug fix release is coming really soon now.
Ben
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- KVRAF
- 25042 posts since 12 Jul, 2003 from West Caprazumia
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- KVRAF
- 25042 posts since 12 Jul, 2003 from West Caprazumia
dunno why everyone says that... - it's not true - e.g. you can discuss directly with Samplitude's developers at their forums and the same goes for Sonar... and sometimes Greg Hendershott (Cakewalk's CEO/president/founder) even posts not only on their official forums but even here on kvr!jplanet wrote:Well, Jules is a pretty tough act to follow, he set a precedent that no software company could really live up to. Nobody will provide that level of communication other than an independent developer.
(e.g. here you can see him chatting on their board:
http://forum.cakewalk.com/tm.asp?m=5127 ... y=񽎻)
almost no software distributing company is as unresponsive as Mackie - sorry Beno, that's not your fault but I think your company is something like a black sheep!
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- KVRAF
- 9096 posts since 5 Feb, 2004
Since the Live5 beta in going on now, I'd just like to mention they are super transparent with bug reports viewable by all, and a large beta user pool. Their developers and managers are in the forums quite a bit. I'm not criticizing Mackie, I'm just saying they make a good example to follow.
If you have requests for Korg VST features or changes, they are listening at https://support.korguser.net/hc/en-us/requests/new
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- KVRian
- 830 posts since 13 Oct, 2003
i don't know exactly what you (beno) try to say ?
i in person would like to see a friendly forum too, and i would be happy if not all fr or critics are resulting in hate-answers
but i'm pretty sure this wouldn't be the case if mackie would act different. you should think about a place like this as an advertisement. nearly every company have to invest in comercials. it,s simply not done with : "oh, please, be friendly" mackie has to GIVE something like for every other advertisement and this is maynly the product but if it can't be the product because it takes to long till it's there or doesn't fullfill the needs (not saying it's the case with t2 for everyone here), it had to be something else. approved ideas are: comunication, feedback, exchange of ideas, backgroundinfos.... so, if you like to change the overal spirit of a tracktionforum you have made a good step in this direction with posting this topic. (all in the case that it's not only, because your boss had said, keep them calm, it's bad publicity)
thus said a simple feedback to a request for example like : oh, good idea. would help a lot and no mackiedefender would post : shut the f... we can't hear it anymore.
i in person would like to see a friendly forum too, and i would be happy if not all fr or critics are resulting in hate-answers
but i'm pretty sure this wouldn't be the case if mackie would act different. you should think about a place like this as an advertisement. nearly every company have to invest in comercials. it,s simply not done with : "oh, please, be friendly" mackie has to GIVE something like for every other advertisement and this is maynly the product but if it can't be the product because it takes to long till it's there or doesn't fullfill the needs (not saying it's the case with t2 for everyone here), it had to be something else. approved ideas are: comunication, feedback, exchange of ideas, backgroundinfos.... so, if you like to change the overal spirit of a tracktionforum you have made a good step in this direction with posting this topic. (all in the case that it's not only, because your boss had said, keep them calm, it's bad publicity)thus said a simple feedback to a request for example like : oh, good idea. would help a lot and no mackiedefender would post : shut the f... we can't hear it anymore.
i need a lunch break
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- KVRist
- 415 posts since 14 Dec, 2004
Yes, It would not only help keep the users happy, but for all intents and purposes, greater communications would lead to a better product.
Its a two way street, you cannot simply sit there and say "shut up, be nice" fact is, people are annoyed!!! You need to listen and say "yeah I understand why your annoyed, here is what we at Mackie are going to do" and conversly the user base needs to go "Ok, thats great, it seems Mackie are really trying to improve the processes and development behind Tracktion and your latest comments on what is being worked on exemplifies this and I am a happy customer"
Non-Happy customers is going to hurt Mackie as a business in the long run.
Its a two way street, you cannot simply sit there and say "shut up, be nice" fact is, people are annoyed!!! You need to listen and say "yeah I understand why your annoyed, here is what we at Mackie are going to do" and conversly the user base needs to go "Ok, thats great, it seems Mackie are really trying to improve the processes and development behind Tracktion and your latest comments on what is being worked on exemplifies this and I am a happy customer"
Non-Happy customers is going to hurt Mackie as a business in the long run.
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- KVRian
- 830 posts since 13 Oct, 2003
i wouldn't go so far that the HAVE to tell what's really going on (could be bad for them also ) just that they have to be somehow a part of the community. why are they telling, they are stepping by often, it wouldn't take too much to just say: "oh, that's a good idea" or "hmm, could be problematic" just little comments or something, or THEY could put up a FR-list or simply posting a joke, whatever.. even before mackie stepped in jules hasn't said often: "yes, this will be in the next release" or stuff like that. he just dicussed with his customers. it's soo easy to keep fans happy (and that's what we are) just like little girls screeming and crying when tom cruise just smiles at them.
) just that they have to be somehow a part of the community. why are they telling, they are stepping by often, it wouldn't take too much to just say: "oh, that's a good idea" or "hmm, could be problematic" just little comments or something, or THEY could put up a FR-list or simply posting a joke, whatever.. even before mackie stepped in jules hasn't said often: "yes, this will be in the next release" or stuff like that. he just dicussed with his customers. it's soo easy to keep fans happy (and that's what we are) just like little girls screeming and crying when tom cruise just smiles at them.i need a lunch break
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- KVRAF
- 9096 posts since 5 Feb, 2004
Ahem...aldi wrote: it's soo easy to keep fans happy (and that's what we are) just like little girls screeming and crying when tom cruise just smiles at them.
Speak for yourself, Sally
If you have requests for Korg VST features or changes, they are listening at https://support.korguser.net/hc/en-us/requests/new
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- KVRAF
- 1527 posts since 3 Apr, 2002 from desolation row
true, good point jens.jens wrote:dunno why everyone says that... - it's not true - e.g. you can discuss directly with Samplitude's developers at their forums and the same goes for Sonar... and sometimes Greg Hendershott (Cakewalk's CEO/president/founder) even posts not only on their official forums but even here on kvr!jplanet wrote:Well, Jules is a pretty tough act to follow, he set a precedent that no software company could really live up to. Nobody will provide that level of communication other than an independent developer.
(e.g. here you can see him chatting on their board:
http://forum.cakewalk.com/tm.asp?m=5127 ... y=񽎻)
almost no software distributing company is as unresponsive as Mackie - sorry Beno, that's not your fault but I think your company is something like a black sheep!
It would also help if there was a dedicated, systematic way to do a bug report direct to Mackie, with an acknowledgement that the report is under review or something. The lack of it contributes to the wildwest nature of this forum.
...
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- KVRAF
- 1974 posts since 21 Jun, 2002 from Earth
I think there is a definately a clear level of frustration around here. There are loads of contributing factors, many which have already been brought to light in this thread. While it's easy to do, pointing fingers will get us no where... look at how many times I've told someone to "get over it!" end result? same shit. I think it's important to own up to one's actions, and acknowlegde how such actions might fuel the fire... I am guilty of this in my own way (especially being viewed as a fanboy by some I'm sure)... however, I think that it's equally important for frustrated users who feel that they have gone ignored to own up to your contribution to these situation as well. Granted... not everyone falls into this category, but those that do know who they are! Yes, there are many people who respectfully post their complaints... yet there are also those who fan the flames in their own way... all the while, pointing the finger at mackie while basically saying I'm doing this because of you. I mean, how constructive were the endless slew of hoax threads? how constructive is it berating someone for offering workarounds when you're only trying to help? after being on the receiving end (on either side).. it's obvious that many of us have become a bit jaded. We have twisted legitimate complaints from users into "whiners" while likewise bucking users who actually find the software functional as is as "fanboys". Unfortunately it all gets absurdly reactionary and stupid in the end.
Anyway, I'll be the first to say... I appologize to any one who might have felt slighted by any of my words in anger or sarcasm. As a whole, my intent has always been to support the tracktion community... not destroy it.
The remainder of this comment is directed toward Mackie (not you beno
)... communication is key with anything. If you are in any kind of serious relationship, you already know how critical communication is to the survival of that relationship. This is essentially what the users here want. Some effort to keep the userbase in the know in a more standardized, and consistant fashion. It's something that will greatly benefit you in the end.
ok.. off the soapbox.
Anyway, I'll be the first to say... I appologize to any one who might have felt slighted by any of my words in anger or sarcasm. As a whole, my intent has always been to support the tracktion community... not destroy it.
The remainder of this comment is directed toward Mackie (not you beno
)... communication is key with anything. If you are in any kind of serious relationship, you already know how critical communication is to the survival of that relationship. This is essentially what the users here want. Some effort to keep the userbase in the know in a more standardized, and consistant fashion. It's something that will greatly benefit you in the end.ok.. off the soapbox.
ModuLR / Radio
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- KVRAF
- 9096 posts since 5 Feb, 2004
Yeah, sorry for being a dick guys. New rule: don't be a dick. I'm sure I'll break that rule soon enough though 
If you have requests for Korg VST features or changes, they are listening at https://support.korguser.net/hc/en-us/requests/new
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- KVRian
- 1161 posts since 24 Dec, 2004 from Adelaide, South Australia
Agreed. I too have had my fair share of rants and raves, some legitimate and some just because I was bored at the time and wanted a bit of a rumble.ModuLR wrote: The remainder of this comment is directed toward Mackie (not you beno
ok.. off the soapbox.
You're right though, it all gets back to communication. If Mackie are going to dip their toes in this forum, even casually, they probably need to make a better committment to letting us know what is going on. I don't think it would take much actually. Maybe an official thread each month addressing concerns and bugs and possible features and just making a friendly apperance which is more than simply trying to put out the fires.
The fires are here for a reason, so it's time to actually find the source of them. Looking into communication is a good start.
And if they don't view KVR as an official forum and don't want to reveal future plans and whatnot, then don't post here at all.
I do think it wouldn't take much to grow the current levels of communication into something we can all understand and appreciate.
I don't think anyone is telling Mackie to reveal company secrets or address every single thread. But they've made a big committment to this software and we're the users and we deserve more communication and less mystery. I think it would be better for everyone here to make it a transparent process. This can be done without having to give away too many secrest. So, you can styill have your feature stripteases, but don't leave users hanging. And even if you think some people are being totally unreasonable about it, just remember, we're your customers. You need to make a strng committment to us as well and do everything possible to be clear and concise in your dealings.
We've seen what happens when the levels of communication are low...forum frustration.
Mixcraft 8 Recording Studio : Reason 10
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- KVRAF
- 2009 posts since 9 Apr, 2003 from Cornwall, UK
More communication is a double edged sword, which is why you see a company like Mackie opt for the bare minimum.
They are guessing that a different approach would result in just as much if not more frustration (but for new reasons).
I can understand it, and so long as Mackie seem to be doing good for Jules/ Tracktion/ me in the long term, I'll be happy.
They are guessing that a different approach would result in just as much if not more frustration (but for new reasons).
I can understand it, and so long as Mackie seem to be doing good for Jules/ Tracktion/ me in the long term, I'll be happy.
