Don't use that 'forum' anymore. Call Steinberg with every single question you have, or get in contact with other users directly. Personally I don't particularly fancy wasting my time with power hungry bastards like on that forum. Next step is probably going to be a urine sample. Its not the responsibility of registered Steinberg product users to prove anything to these moderators.
It is more than just a little peculiar how the people who buy their products and actually put the food on their plates by doing so are treated.
Cubase.net = locked threads GALORE!!!
-
- KVRian
- 1202 posts since 8 May, 2003 from Munich
-
- KVRian
- 1325 posts since 6 Mar, 2001 from London, UK
It’s an argument that you can’t win. Steinberg has an inalienable right to require proof of purchase before supplying support. But I don’t think that’s what the closure of Cubase.net is about. It’s about structuring a damage limitation exercise against people who think and state publicly that Cubase is a faulty product.xRAVENx wrote:Don't use that 'forum' anymore. Call Steinberg with every single question you have, or get in contact with other users directly. Personally I don't particularly fancy wasting my time with power hungry bastards like on that forum. Next step is probably going to be a urine sample. Its not the responsibility of registered Steinberg product users to prove anything to these moderators.
It is more than just a little peculiar how the people who buy their products and actually put the food on their plates by doing so are treated.
It’s not the locked threads you should study, it’s the one’s where genuine support is needed that really give me the creeps. You have a number of strategies including: referral to an inappropriate earlier thread, limitation of support to that provided by a small inner circle, and in the final analysis the explicit denunciation of any unsolvable problem as the user’s own problem, and if anybody gets really bolshy, the thread gets locked down. It’s like an aromatherapy forum, aromatherapy is the solution to every illness if it hasn’t worked for you it's your fault.
Cubase.net has been sanitized to prevent any user, legitimate or otherwise, from ever successfully establishing that anything is ever wrong with the product. It’s not about the existing users, it’s about fishing for new ones.
-
- KVRAF
- 3617 posts since 26 Sep, 2003 from Bradford - The Armpit of Britain
Good post HanifH, that's how it appears to me - many problems that were eventually recognised as faults with the software seemed to be blamed on user error & hardware configuration (often souncards etc.).
Fair enough hardware configuration can cause problems, but it seemed to be used as an excuse too often & as you say once people started getting a little miffed at that the threads had a tendency to be locked/deleted.
It's rare that I personally come into contact with SX anymore, so i'm not as au-fait with it anymore (most of the people I know who use/have used it tend to be moving to other packages), even if I was still proficient with it I doubt i'd frequent the steiny forums & answer questions as i'd likely just get threads locked.
They really should think about having a registered & unregistered froum, similar to the props, imo.
Fair enough hardware configuration can cause problems, but it seemed to be used as an excuse too often & as you say once people started getting a little miffed at that the threads had a tendency to be locked/deleted.
It's rare that I personally come into contact with SX anymore, so i'm not as au-fait with it anymore (most of the people I know who use/have used it tend to be moving to other packages), even if I was still proficient with it I doubt i'd frequent the steiny forums & answer questions as i'd likely just get threads locked.
They really should think about having a registered & unregistered froum, similar to the props, imo.
-
- KVRian
- 1202 posts since 8 May, 2003 from Munich
Thats exactly what I'm talking about, users who Steinberg already knows to be legit, who purchased their licenses and registered their products with them.HanafiH wrote:It’s an argument that you can’t win. Steinberg has an inalienable right to require proof of purchase before supplying support.
If they want only users with registered products to post - they could do that without bothering users and treating them like criminals.
Last edited by pitchdrifter on Mon Aug 29, 2005 9:37 am, edited 1 time in total.
-
- jaaathmaster
- 2690 posts since 1 Jun, 2001 from Marlow, S. Bucks, UK
OK, I'm warming to Cubase.Net nownuffink wrote:There's no mention of cricket at all. What kind of forum is that?
Music with dinner is an insult both to the cook and the violinist.
-
- KVRer
- 11 posts since 14 Jun, 2005
I don't see your problem. They asked you, you filled in your number and the opened it again http://forum.cubase.net/phpbb2/viewtopi ... highlight=
You are a bit sad I think
You are a bit sad I think
-
- KVRAF
- 3617 posts since 26 Sep, 2003 from Bradford - The Armpit of Britain
We are all sad, sad & weary - tears streaming down our grimey ikkle faces as we stare into the shop window at the sweeties we will never be able to taste.
Give us some love pleeeeeeeese.
Give us some love pleeeeeeeese.
-
- KVRAF
- 6323 posts since 30 Dec, 2004 from London uk
Forums are full of people who dont want to read manuals or cant be bothered to experiment. Very few bug reports are down to the host but turn out to be down to plugins or the way the pc is configured either hardware wise or full of dodgy apps running in the background.
-
original flipper original flipper https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=8999
- KVRAF
- Topic Starter
- 2544 posts since 14 Sep, 2003 from Essex
HI
This was my gripe.
1)Been a member for several months, go to Cubase.net and post a question, 1/2 hour LATER it gerts LOCKED and I am told I have to register.
Do you see?
NOT:
'You can not access the forum unless you register ....'
Further gripe - I did not have access to my dongle so I sent them the registration number and the receipt number - still no go; the smug response was "No dongle-No forum access".
Further gripe: I had to mess around getting hold of the dongle (I had uninstalled SX a few days ago and was getting some product info for other reasons) - I then waited 4 HOURS to get the thread unlocked, I had to send 2 E-Mails to the Moderator who locked it - HE DID NOT RESPOND, I then sent an E-Mail to another moderator asking (very nicely) if he could do something about it ...... FINALLY SOMEONE IS LISTERNING!!!!
The thread was unlocked: by then 100 readers had moved on and I didn't get a worthwhile answer.
So do yopu see my issue now?
OR:
Perhaps I am a winging ....
BTW: PLUU, do you know me?
Flipper.
This was my gripe.
1)Been a member for several months, go to Cubase.net and post a question, 1/2 hour LATER it gerts LOCKED and I am told I have to register.
Do you see?
NOT:
'You can not access the forum unless you register ....'
Further gripe - I did not have access to my dongle so I sent them the registration number and the receipt number - still no go; the smug response was "No dongle-No forum access".
Further gripe: I had to mess around getting hold of the dongle (I had uninstalled SX a few days ago and was getting some product info for other reasons) - I then waited 4 HOURS to get the thread unlocked, I had to send 2 E-Mails to the Moderator who locked it - HE DID NOT RESPOND, I then sent an E-Mail to another moderator asking (very nicely) if he could do something about it ...... FINALLY SOMEONE IS LISTERNING!!!!
The thread was unlocked: by then 100 readers had moved on and I didn't get a worthwhile answer.
So do yopu see my issue now?
OR:
Perhaps I am a winging ....
BTW: PLUU, do you know me?
Flipper.
-
- KVRian
- 1283 posts since 13 Nov, 2004
Again, I cannot understand why a forum is so hard to access...........what's the point?
What if you just have a plugin? You need to insert your dongle to access the forum for virtual bassist/groove agent?
What if you just have a plugin? You need to insert your dongle to access the forum for virtual bassist/groove agent?
-
- Banned
- 1149 posts since 7 Mar, 2004
This is not true, there is a big diference bettwen locking and deleting a thread Anyhow the lock happy attitude of 1 or 2 mods seems childish and unprofessional to me.HanafiH wrote:It’s an argument that you can’t win. Steinberg has an inalienable right to require proof of purchase before supplying support. But I don’t think that’s what the closure of Cubase.net is about. It’s about structuring a damage limitation exercise against people who think and state publicly that Cubase is a faulty product.
It’s not the locked threads you should study, it’s the one’s where genuine support is needed that really give me the creeps. You have a number of strategies including: referral to an inappropriate earlier thread, limitation of support to that provided by a small inner circle, and in the final analysis the explicit denunciation of any unsolvable problem as the user’s own problem, and if anybody gets really bolshy, the thread gets locked down. It’s like an aromatherapy forum, aromatherapy is the solution to every illness if it hasn’t worked for you it's your fault.
Cubase.net has been sanitized to prevent any user, legitimate or otherwise, from ever successfully establishing that anything is ever wrong with the product. It’s not about the existing users, it’s about fishing for new ones.
