Nusofting = Slow support?

[fceramic]

Hi,

Contacted Nusofting regarding a student license. Took them 11 days to reply. They asked me to confirm my selection so they could send me a discount link right away.

Now it's been 3 days and I'm wondering if it will take them another eight.
Have anyone else experienced the same slowness in terms of customer support.

Small developers like Tone2 and Ohm Force reply right away (almost scary), so can't see the problem being that.

Hopefully I can get in touch with you here. I wanna buy your products after all.

[runagate]

Check in Luigi's support forum, which is here on KVR:

http://www.kvraudio.com/forum/viewforum.php?f=29

My response time from nusofting has been fast, but then I know what he did last summer...

[fceramic]

This thread is in that section. Yet still no answer. Not sure I wanna buy anything from a company that's too busy to even sell their products.

[mellotronaut]

Normally, Luigi is quite fast. Don't worry, everything will work out fine!

m

[Xenos]

I second mellotronaut's comments. Liqih has been quite fast with replies in my personal experience. I can assure you this is not the norm. Sometimes things happen and people cannot reply (broken computer, emergencies, etc).

[fceramic]

Good just been going on for along time now. Hope they're doing fine.

Nusofting? nuSOFTing? NUUUUUUUUSOOOOOOFTIIIIIIING!!!!!!

[liqih]

Hi fridtjof,

sorry I was indeed slow in these days, too many things to do, but usually I'm not,

sending you the link now,

[bobsled]

I second mellotronaut's comments. Liqih has been quite fast with replies in my personal experience.

I third, for posterity.

[mikebeck]

Agreed, this must have been an anomaly. The support is first rate.