No doubt you can be sorry, but in my view, you should give a better explanation. Even with servers, down, you could have pay attention to all the messages from your customers and the threads here on KVR.Hskovlund wrote:Oh...we are so sorry. We had some problem with our servers, they went down for a while.
Irony. So much better in real life. Hard to translate into text.stanlea wrote:No doubt you can be sorry, but in my view, you should give a better explanation. Even with servers, down, you could have pay attention to all the messages from your customers and the threads here on KVR.Hskovlund wrote:Oh...we are so sorry. We had some problem with our servers, they went down for a while.
Moreover, you should give more garantees and less promises.
I know I'm harsh, but if things change, it'll be your profit, because your products are attractive.
And thus proving my point.stanlea wrote:Sorry, but I don't understand your answer.
stanlea wrote:No doubt you can be sorry, but in my view, you should give a better explanation. Even with servers, down, you could have pay attention to all the messages from your customers and the threads here on KVR.Hskovlund wrote:Oh...we are so sorry. We had some problem with our servers, they went down for a while.
Moreover, you should give more garantees and less promises.
I know I'm harsh, but if things change, it'll be your profit, because your products are attractive.
That's just the well known SE bug...nothing new there. They probably ought to mention that using renamed copies of the dll is another effective workaround for most people. (Edit: oh wait, that probably doesn't work with their copy protection system.) The much bigger concern is how they apparently abandoned their users years ago, and that they continued to sell the plugs as if they were still around and supporting them. Weren't there also some reports of people paying for the plug then not receiving their codes? (Or am I mistaken about that?)Teksonik wrote:Q9. When using multiple instances of the SuperWave Tarkus my VST Host crashed?
The crash is due to a multi-core processing issue and will be fixed in a future release. A simple workaround is to disable multi-core processing in your VST host, or, use only one instance of the Tarkus and bounce down to audio tracks."
Not so sure about that.ugo wrote:That's just the well known SE bug...nothing new there.
It certainly is not a favorable thing, no argument there. I'd love to be rid of it with my own plugs, if I could, but the new version of SE apparently still isn't stable yet. But provided information on the existence of that bug is clearly made available to the user before purchase, I think it's up to the individual to decided whether or not it is showstopper. (As you said "ymmv".) I don't think a FAQ page is the best place for it though. On my site I have information on the bug posted right at the top of my shopping page, as well as included in the bug link on each product page. (And when I rebuild my site the bug list on the product pages will be more clearly displayed.) But I digress...this thread is about Superwave.susiwong wrote:Not so sure about that.ugo wrote:That's just the well known SE bug...nothing new there.
While there's no reason to complain with freebies, it's a showstopper with commercial software of any kind.
Ymmv,
susiwong
You are right of course. We actually tried to inform our loyal customers but then we were attacked by warez users. Blame those bastards and not us! However, to be fair, I'll say 10% discount on every new product and TWO additional reg codes for free then!stanlea wrote:No doubt you can be sorry, but in my view, you should give a better explanation. Even with servers, down, you could have pay attention to all the messages from your customers and the threads here on KVR.Hskovlund wrote:Oh...we are so sorry. We had some problem with our servers, they went down for a while.
Moreover, you should give more garantees and less promises.
I know I'm harsh, but if things change, it'll be your profit, because your products are attractive.
ugo,ugo wrote:It certainly is not a favorable thing, no argument there. I'd love to be rid of it with my own plugs, if I could, but the new version of SE apparently still isn't stable yet. But provided information on the existence of that bug is clearly made available to the user before purchase, I think it's up to the individual to decided whether or not it is showstopper. (As you said "ymmv".) I don't think a FAQ page is the best place for it though. On my site I have information on the bug posted right at the top of my shopping page, as well as included in the bug link on each product page. (And when I rebuild my site the bug list on the product pages will be more clearly displayed.) But I digress...this thread is about Superwave.susiwong wrote:Not so sure about that.ugo wrote:That's just the well known SE bug...nothing new there.
While there's no reason to complain with freebies, it's a showstopper with commercial software of any kind.
Ymmv,
susiwong
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