Version 1.8 System Software Update for Receptor 1 users ?
-
- KVRist
- 197 posts since 23 Jan, 2006 from Ontario, Canada
Devin, I'm not making excuses for Muse, I'm just writing what I know. I certainly can't speak officially for Muse, but I do know how I feel as a Receptor Rev. B owner (which is how I started before I was a dealer), and I'd like to see the upgrade issue resolved just as much as my fellow Receptor owners. I have had some conversations with Chris Halaby, and would like to believe that the recent increase in the Muse presence here on this forum is the result of my suggestions. I'm sure that Muse has a reason for delaying posting the upgrade info here, but I will e-mail your posting to Chris so he can see the impact of that. In any case, my understanding is that you can contact Muse directly for the current upgrade possibilities.
Greg Holmes
Retailer: Acoustic Image, BassLab, Muse Receptor, MIDIjet, Rayzoon Jamstix, and more...
http://www.ghservices.com/
http://www.gregholmes.com/
Retailer: Acoustic Image, BassLab, Muse Receptor, MIDIjet, Rayzoon Jamstix, and more...
http://www.ghservices.com/
http://www.gregholmes.com/
-
- KVRian
- 538 posts since 7 Apr, 2007 from Melbourne, Australia
Only just discovered this thread. I havent used my Receptor 1 for a fair while now, primarily because of this issue. All the stuff i want to run on the receptor I cant, and Muse seems to have moved on completely. While you might argue that its perfectly normal to expect to have to upgrade a computer every couple of years to keep up with the times, at the very least you dont expect that new programs on a computer are completely unusable on older systems. For the most part, the Receptor ha been a disappointment to me. If I am to upgrade I am much more interested in something like OpenLabs SoundSlate.
-
- KVRian
- 581 posts since 30 Nov, 2008 from Denver CO USA
Or a combination of the two. Better yet if SoundSlate isn't 64 bit. Possibly an upgrade along with RAM for a better sampling platform along with nonreceptorized plugs and tracks for audio and MIDI.
OH, and check this out:
http://www.coyoterd.com/twocan.htm[/url]
OH, and check this out:
http://www.coyoterd.com/twocan.htm[/url]
A minor scale is a major scale starting 3 half steps down from the major and visa versa. Any Chord has as many versions as it has notes.
-
- KVRist
- 184 posts since 28 Apr, 2004
Ugly as sin, but guess what, it will probably run damn near anything you can think of...Throbert wrote:http://www.coyoterd.com/twocan.htm
Oh, and unless the decidedly tight-lipped Muse makes an announcement at NAMM about OS 1.8 being made available on the older Pro Jr. and earlier models, I'm going to take my $2,500 paperweight to the local range and put $100 worth of .308 holes through it. No joke.
I've grown tired of supporting a company financially and via word of mouth that does not support me.
projektio
-
- KVRist
- 38 posts since 10 Mar, 2006
heh...that sounds like it may be the only thing to do with this paper weight...be the best time i've had with the unit i'd bet!projektio wrote: Oh, and unless the decidedly tight-lipped Muse makes an announcement at NAMM about OS 1.8 being made available on the older Pro Jr. and earlier models, I'm going to take my $2,500 paperweight to the local range and put $100 worth of .308 holes through it. No joke.
I've grown tired of supporting a company financially and via word of mouth that does not support me.
projektio
if you do it: video tape it, youtube it...and send it to any/ all potential buyers.
--we'll just have to see if we ever hear from muse...(we know how that's been).
-
- KVR CEO
- 38 posts since 17 Sep, 2003
Dear Receptor Customers,
As many of you know, we have not released the 1.8 software update for models prior to the RECEPTOR 2 line. First allow me to apologize on behalf of the company for the delay in providing this information to you. We worked very hard to find an acceptable solution for our Rev C customers and it wasn't until recently that we came to the conclusion that there was no way to do a field installation of OS 1.8 on Rev C hardware. There are number of reasons for this some under our control and some not. If you want a more detailed explanation please read below.
Here are the options you have as a Rev C customer. These options will be made available to you until the end of February 2010:
1. We will do the software upgrade for you at the factory.
The Receptor will need to be sent to us. Upon return of the Receptor you will need to reinstall and reauthorize any software that did not come standard on the Receptor. The pricing for the drive upgrades, including installation of NI Komplete 5 software if you purchased it through us, is as follows:
160Gb drive: $199
500GB drive: $399
1TB drive: $499
Pricing is for materials and labor only. Shipping is not included. Limit one per customer.
Reason to do this:
If you are on a budget this might be the way to go, but please understand that older hardware, especially the standard Rev C hardware might not be powerful enough to support some of the newer plug-ins like Omnisphere and BFD 2.
2. You can "trade up" your system
We are making Receptor 2s available directly to our existing customers at a super low price until the end of February 2010 and there is a limit of one for each customer. The terms are simple. If you are the original owner of a Receptor A, B, or C, you are eligible to purchase a brand new RECEPTOR 2 product at the following prices:
Receptor 2 - $1,599
Receptor 2 Pro - $1,799
Receptor 2 Pro Max - $2,099
This is our way of rewarding our customers who adopted Receptor early. Offer is only good until the end of February 2010, and there is a limit of one for each customer. For an additional $75 we will preinstall plug-ins that were previously on your Rev C unit. You will need to do the authorization.
Reason to do this:
If you are busy making music using the many plug-ins that are still working very well on the Receptor this might be a way to add a lot of power to your system and support the newer plug-ins at a really low price. You won't have to re-install and re-authorize older plug-ins because they will continue to work on your Rev C Receptor. Finally, you can take advantage of the Receptor Tools, which allows you to see several Receptors at once from your computer's screen.
3. You can upgrade your Rev C Receptor at a special low price
Receptor 2 - $799
Receptor 2 Pro - $1,099
Receptor 2 Pro Max - $1,399
Offer is only good until the end of February 2010, and there is a limit of one for each customer. For an additional $75 we will preinstall plug-ins that were previously on your Rev C unit. You will need to do the authorization.
Reason to do this:
This is somewhere in the middle. Less expensive than getting a new unit and won't take up additional rack space, but you will have to reinstall and re-authorize your older plug-ins.
Why did this happen?
The first issue was beyond our control. In 2008 MSI, our motherboard supplier discovered a problem with their SATA hard drive support that required an update to the BIOS for the drives to work correctly. The BIOS is the low level instruction set used by the motherboard to control the most basic functionality of the board, it is essentially the motherboard's built-in "smarts")
We had worked with MSI to develop a Receptor-specific version of their BIOS that enhances Receptor's reliability. Updating the BIOS to the current version that supports the SATA drives properly would 'erase' those enhancements, potentially reducing some of the advantages of Receptor over a standard computer, and we are very reluctant to do this for obvious reasons.
The second factor has to do with the process of upgrading the system software. We made a change from our previous Linux build in order to take advantage of 6 years of improvements, which meant that loads and loads of system components had to be replaced, to the point of where the whole OS had to be reinstalled. Delivering such a massive update could not be done without replacing the disk drive.
Finally it is important to note that the plug-in community has not remained still. As processor speeds and storage capacity have increased, plug-in vendors have used every bit of these resources to deliver the goods. There is no guarantee that even if Rev C owners went through the process of reformatting their hard drives that newer plug-ins like Omnisphere, BFD 2, and Kontakt 4 would run in a way that one needs for their creativity. Consider that Omnisphere recommends a minimum Pentium 3.0 GHz or higher (Intel Core2Duo recommended), and BFD 2 recommends a minimum of 2 GB RAM. These programs need a lot of juice to deliver their phenomenal sounds and feature sets.
Why can't I do this myself?
Receptor was intended for musicians not computer technicians. The process of upgrading the software is both time-consuming and risky if you are not highly proficient in working with computer components. Though updating motherboard BIOS in the field has been done before, it is a very delicate process that takes time and precision, or you risk rendering the motherboard unusable if the BIOS update does not happen flawlessly. In designing Receptor, we have always tried to optimize the relationship between hardware power and software efficiency. Receptor has enjoyed a significantly longer useful life than typical with computers, and that is because we have sought to extend the useful life of the product with software upgrades. In this particular case the system can't be patched with a simple download like people have come to expect.
Once again I apologize for the length of time it took to make this information available. We tried everything we could think of before we came to this conclusion and decided on the options to offer our customers. Our assumption is that people would prefer to make music with their time and that is why we have made the offers listed above.
Chris Halaby
CEO
Muse Research & Development, Inc.
As many of you know, we have not released the 1.8 software update for models prior to the RECEPTOR 2 line. First allow me to apologize on behalf of the company for the delay in providing this information to you. We worked very hard to find an acceptable solution for our Rev C customers and it wasn't until recently that we came to the conclusion that there was no way to do a field installation of OS 1.8 on Rev C hardware. There are number of reasons for this some under our control and some not. If you want a more detailed explanation please read below.
Here are the options you have as a Rev C customer. These options will be made available to you until the end of February 2010:
1. We will do the software upgrade for you at the factory.
The Receptor will need to be sent to us. Upon return of the Receptor you will need to reinstall and reauthorize any software that did not come standard on the Receptor. The pricing for the drive upgrades, including installation of NI Komplete 5 software if you purchased it through us, is as follows:
160Gb drive: $199
500GB drive: $399
1TB drive: $499
Pricing is for materials and labor only. Shipping is not included. Limit one per customer.
Reason to do this:
If you are on a budget this might be the way to go, but please understand that older hardware, especially the standard Rev C hardware might not be powerful enough to support some of the newer plug-ins like Omnisphere and BFD 2.
2. You can "trade up" your system
We are making Receptor 2s available directly to our existing customers at a super low price until the end of February 2010 and there is a limit of one for each customer. The terms are simple. If you are the original owner of a Receptor A, B, or C, you are eligible to purchase a brand new RECEPTOR 2 product at the following prices:
Receptor 2 - $1,599
Receptor 2 Pro - $1,799
Receptor 2 Pro Max - $2,099
This is our way of rewarding our customers who adopted Receptor early. Offer is only good until the end of February 2010, and there is a limit of one for each customer. For an additional $75 we will preinstall plug-ins that were previously on your Rev C unit. You will need to do the authorization.
Reason to do this:
If you are busy making music using the many plug-ins that are still working very well on the Receptor this might be a way to add a lot of power to your system and support the newer plug-ins at a really low price. You won't have to re-install and re-authorize older plug-ins because they will continue to work on your Rev C Receptor. Finally, you can take advantage of the Receptor Tools, which allows you to see several Receptors at once from your computer's screen.
3. You can upgrade your Rev C Receptor at a special low price
Receptor 2 - $799
Receptor 2 Pro - $1,099
Receptor 2 Pro Max - $1,399
Offer is only good until the end of February 2010, and there is a limit of one for each customer. For an additional $75 we will preinstall plug-ins that were previously on your Rev C unit. You will need to do the authorization.
Reason to do this:
This is somewhere in the middle. Less expensive than getting a new unit and won't take up additional rack space, but you will have to reinstall and re-authorize your older plug-ins.
Why did this happen?
The first issue was beyond our control. In 2008 MSI, our motherboard supplier discovered a problem with their SATA hard drive support that required an update to the BIOS for the drives to work correctly. The BIOS is the low level instruction set used by the motherboard to control the most basic functionality of the board, it is essentially the motherboard's built-in "smarts")
We had worked with MSI to develop a Receptor-specific version of their BIOS that enhances Receptor's reliability. Updating the BIOS to the current version that supports the SATA drives properly would 'erase' those enhancements, potentially reducing some of the advantages of Receptor over a standard computer, and we are very reluctant to do this for obvious reasons.
The second factor has to do with the process of upgrading the system software. We made a change from our previous Linux build in order to take advantage of 6 years of improvements, which meant that loads and loads of system components had to be replaced, to the point of where the whole OS had to be reinstalled. Delivering such a massive update could not be done without replacing the disk drive.
Finally it is important to note that the plug-in community has not remained still. As processor speeds and storage capacity have increased, plug-in vendors have used every bit of these resources to deliver the goods. There is no guarantee that even if Rev C owners went through the process of reformatting their hard drives that newer plug-ins like Omnisphere, BFD 2, and Kontakt 4 would run in a way that one needs for their creativity. Consider that Omnisphere recommends a minimum Pentium 3.0 GHz or higher (Intel Core2Duo recommended), and BFD 2 recommends a minimum of 2 GB RAM. These programs need a lot of juice to deliver their phenomenal sounds and feature sets.
Why can't I do this myself?
Receptor was intended for musicians not computer technicians. The process of upgrading the software is both time-consuming and risky if you are not highly proficient in working with computer components. Though updating motherboard BIOS in the field has been done before, it is a very delicate process that takes time and precision, or you risk rendering the motherboard unusable if the BIOS update does not happen flawlessly. In designing Receptor, we have always tried to optimize the relationship between hardware power and software efficiency. Receptor has enjoyed a significantly longer useful life than typical with computers, and that is because we have sought to extend the useful life of the product with software upgrades. In this particular case the system can't be patched with a simple download like people have come to expect.
Once again I apologize for the length of time it took to make this information available. We tried everything we could think of before we came to this conclusion and decided on the options to offer our customers. Our assumption is that people would prefer to make music with their time and that is why we have made the offers listed above.
Chris Halaby
CEO
Muse Research & Development, Inc.
-
- KVRist
- 44 posts since 21 Sep, 2007
Hello,
I buy Receptor1 because I expected that will be available update to newer version of OS. So where is option to update BIOS by my self and buy only new HDD from MUSE??? Sending Receptor over the ocean to US and then back only for "update BIOS and install new HDD" for $499 + shipping is funny!! I'm disappointed with your policy...
I buy Receptor1 because I expected that will be available update to newer version of OS. So where is option to update BIOS by my self and buy only new HDD from MUSE??? Sending Receptor over the ocean to US and then back only for "update BIOS and install new HDD" for $499 + shipping is funny!! I'm disappointed with your policy...
-
- KVRist
- 411 posts since 25 Apr, 2007 from Northern CA
You think this is a "reward"?
I would rather buy a Core i7 laptop for $999 that is probably twice as powerful as the top of the line Receptor 2...and works with all of my plugins, and is configurable by me, has a built-in monitor, etc. etc. etc.
Too-little-too-late for me Muse...
And by the way, I will no longer be contributing any technical information on this forum so that we don't confuse the "musicians that are not computer technicians". Unbelievable.
JR
I would rather buy a Core i7 laptop for $999 that is probably twice as powerful as the top of the line Receptor 2...and works with all of my plugins, and is configurable by me, has a built-in monitor, etc. etc. etc.
Too-little-too-late for me Muse...
And by the way, I will no longer be contributing any technical information on this forum so that we don't confuse the "musicians that are not computer technicians". Unbelievable.
JR
-
- KVRian
- 691 posts since 13 May, 2004 from Silicon Valley
Hi Chris, Bryan,
According to your upgrade configurator, it costs $1599.00 for us with a Pro 750 to upgrade to a 2 Pro Max. That's $200.00 more than a Rev a/b/c owner. Even if the upgrade were the same price for all Rev owners, that would still be unfair to those of us who have regularly invested in platform/OS upgrades over the years.
Will you scale these upgrade discounts according to Rev type appropriately?
Thanks, Regards,
Kevin L
Hmm - either you didn't update this, or you aren't considering us Receptor 1 Pro (750) owners.3. You can upgrade your Rev C Receptor at a special low price
Receptor 2 - $799
Receptor 2 Pro - $1,099
Receptor 2 Pro Max - $1,399
According to your upgrade configurator, it costs $1599.00 for us with a Pro 750 to upgrade to a 2 Pro Max. That's $200.00 more than a Rev a/b/c owner. Even if the upgrade were the same price for all Rev owners, that would still be unfair to those of us who have regularly invested in platform/OS upgrades over the years.
Will you scale these upgrade discounts according to Rev type appropriately?
Thanks, Regards,
Kevin L
-
- KVRist
- 184 posts since 28 Apr, 2004
+1 Your configurator for pricing on Plugorama must be wrong. I checked what it would cost to upgrade from Rev A/B/C or Pro Jr and they ALL would cost $1399 to upgrade to a Receptor 2 Pro. How is this possible?looneytunes wrote:Hmm - either you didn't update this, or you aren't considering us Receptor 1 Pro (750) owners.
According to your upgrade configurator, it costs $1599.00 for us with a Pro 750 to upgrade to a 2 Pro Max. That's $200.00 more than a Rev a/b/c owner. Even if the upgrade were the same price for all Rev owners, that would still be unfair to those of us who have regularly invested in platform/OS upgrades over the years.
Will you scale these upgrade discounts according to Rev type appropriately?
Thanks, Regards,
Kevin L
I originally bought a Rev C for $1,500 and then upgraded to a Pro Jr for another $1,000. So why should I have to pay the same upgrade price as a Rev C owner? Arguably, the Rev C owner has done nothing but pay the original purchase price! I've given you more business than they have, and yet I don't get a break on yet another upgrade?!
Had I known that the Receptor 2 was a mere 6-9 months away, I would NEVER have bothered to pay that $1,000 for the Pro Jr upgrade, because I could have jumped straight from a Rev C to a Receptor 2 Pro for $1,399!
And the fact you won't allow us to do this upgrade ourselves is appalling. I'd even pay a few hundred dollars for the pleasure. I know it is great for a business to come with "policies", but come on, you're dealing with a ton of Receptor owners who know more about computers than simply pressing the "ON" button! Ooooh, flashing a BIOS is soooo scary!!
projektio
-
- KVRist
- 38 posts since 10 Mar, 2006
sorry, i don't feel we should be paying *anything* for muse's "labor" in this situation.chalaby wrote: ...
Pricing is for materials and labor only. Shipping is not included.
...
i hope the previously mentioned "firing range video" gets sent to peavey. heh
--sorry...i think there's been a big "fail" with all of this--and not just this new info. my main issues has been how this was handled by muse themselves. maybe if they would have just come out with this info immediately--*maybe* a different story. but they didn't, and decided to pull the "we'll just be quiet" game--that's typically the death for small companies unless they come out with very awesome/ positive info after such a long time...(basically "here's all this great stuff for free to all our users")
i know i've already convinced at least one potential buyer to NOT purchase due to all of this--and i was such a huge proponent for the company and tech even without them delivering on the promises. too bad.
-
- KVRist
- 173 posts since 3 Sep, 2007 from CT
The original upgrade prices for PRO owners were as follows:
1. PRO Jr. to a R2 PRO will cost $1,099
2. PRO Jr. to a R2 PRO MAX will cost $1,499
3. PRO750 to a R2 PRO MAX will cost $1,299
So yeah it looks like Pro users aren't getting much beyond the early adopters price.
1. PRO Jr. to a R2 PRO will cost $1,099
2. PRO Jr. to a R2 PRO MAX will cost $1,499
3. PRO750 to a R2 PRO MAX will cost $1,299
So yeah it looks like Pro users aren't getting much beyond the early adopters price.
-
- KVRist
- 411 posts since 25 Apr, 2007 from Northern CA
This bothers me.In 2008 MSI, our motherboard supplier discovered a problem with their SATA hard drive support that required an update to the BIOS for the drives to work correctly.
I purchased my Receptor mid 2008...when exactly did you know this? Why did Muse continue to sell these units into 2009? Are we entitled to some sort of fix? Why did representatives from Muse continue to promise on this forum that they were working on an upgrade to OS 1.8 for older hardware without disclosing this? The methods suggested installation discs or even disc images, which would not work given that the BIOS would not allow SATA support. Why wasn't this problem discovered at that time?
In terms of these prices you have come up with, I don't see any hardship for Muse. You certainly have yourselves covered to make sure that it will not cost you anything. All shipping to be paid by customer? In my opinion, Muse should at least be eating the cost of shipping. I also imagine that the upgrade prices at least cover the base cost, and may include a small profit margin if I am not mistaken. As I posted earlier, I am not interested in your new hardware because of all of the alternative (and superior in my opinion) choices I have, so this is really just sour-grapes (although I would like to run Pianoteq 3 on my Rev C). Ignore it if you wish. However, the BIOS issue should be addressed.
JR
-
- KVRist
- 230 posts since 29 Jan, 2003
If I do a drive upgrade does that mean that future OS updates will be compatible and installable by me? For a drive upgraded Receptor 1 how far into OS updates can it expected to be compatible (if at all)?
Jon
Jon