Boycott DHL!

[Urs]

my parcel arrived at 15:50 (now). i had bet that it do not arrive today

I envy you!

Arrrgh, I'm still pissy...

[trimph1]

I've had issues with DHell for a little while up here until I went UPS.

DHell can go pound rock salt---

[funkychickendance]

I can't actually boycott DHL - they no longer deliver here at all (I think I remember hearing that they had cut back on or altogether done away with domestic shipping in the U.S. or some such?).

They stopped US deliveries in Jan 2009 or thereabouts. My megacorporation employers had a corporate account with them, and they were totally USELESS. FedEx has a habit of busting things, but I've found UPS to be pretty reliable, esp. if you do a lot of business that way. They get to know their customers and act accordingly.

[halcyon68]

Honestly, I personally like DHL far better than Hermes and UPS.

Hermes is IMO the worst of them all ... slow, unfriendly, and it's happened a couple of times that the package was in terrible shape when I got it.

DHL seems to be the quickest company for me, and the delivery guy is very nice.

[jens]

So the DHL van stopped in front of the door. Knowing that my precious Juno 60 would be inside, I put my shoes on and ran downstairs to help the guy. Arriving downstairs there's just a note in the letter box saying that the packet couldn't be delivered and I can pick it up on Monday. The guy was too lazy to deliver and ran off without even trying. Thus DHL has not done what they were paid for, that is to deliver a packet.

Well, here the f**kers pulled a similar stunt on a friday and we still had to wait until monday, since here they don't deliver on saturday. And my brother even wrote in the adress 'prefer packstation' (of course it was an important spare part for my car we'd been waiting for).
He wanted to call them but of course they have some 0180-5 service-number where you 're on hold for years.

Now we don't buy stuff anymore that's delivered with DHL because otherwise the companies who are braindead enough to use them apparently won't ever wake up.


GLS and Hermes both have excellent service.

[jens]

be aware of hermes... i've ordered a pair of jeans on ebay and it was shipped by hermes... it took two weeks to deliver within germany. after checking the traffic number i realized that they were driving the package two weeks through my town and didn't deliver it because of "lack of time".

that's outrageous - if they don't manage to finish their tour that day (can happen) they have to turn it around the other day.

[elxsound]

Wow... they're pretty consistent with not carrying things.

I really like UPS and FedEx. At different times, I've had stuff delivered that I know was supposed to be too heavy for the delivery guys, but they still drop off the equipment as advertised.

[tomg]

Anyone remember my Paypal/EBay/DHL China horror story?

In nut shell. I bought a Wacom monitor from China that was shipped from Hong Kong that only worked for a few hours then the digitizer stopped until I let it cool down. It cost $65 US to get it here.

I returned it to the shipper in Hong Kong (another $160). Paypal required that I return it to the seller in China. So I had it moved. ($70). Where it sat on the shelf for 3 months because the seller wouldn't pay customs and pick it up.

Through all of this DHL did pretty good. I called Paypal almost once a week until I finally got someone that said "This is ridiculous. I'm refunding your money" which I got 2 weeks before I got the email from paypal saying my claim had been denied.

DHL had called me several times to tell me customs was going to confiscate my package if it wasn't picked up. To which I replied that it didn't belong to me and if the owner wasn't going to pick it up it wasn't my problem and NO!!! I wouldn't pay ten cents to have it shipped back.

About 4 weeks ago it shows up on my front door. My wife signs for it and two weeks ago I get a DHL invoice for $237.!!!!

I know DHL doesn't ship anything without getting paid up front. However suddenly I have an account and can be billed? WTF is that?

The only thing I can figure is (and this is complete conjecture) that they couldn't let it be confiscated. Because of company policy they had to return it to me. I wasn't going to pay so they just opened a new account in my name and billed me for it.

The box was beat all to hell (it looked oil soaked). The monitor had a broken support and the digitizer had several corroded spots on it that can't be cleaned because it's sandwiched between the screen and back plate.

So far it's still not settled.... In the end I may have to pay $237 to keep it off my credit report. Un-f**king believable. f**kers!!

[robgxmn]

+1

They were the worst. It was a happy day when they stopped doing US domestic deliveries.

I had to drive to their distribution center 50 miles away every few months to get customer's equipment because of their laziness and failures.

[fedexnman]

call DHL and tell them the driver was to lazy to deliver your heavy package and that you want a sameday delivery reattempt and/or your shipping costs refunded. they have to refund you !! i work in the delivey business, but not DHL. if the works for you , you can pm me a free zebra license

[fedexnman]

did you know that ups and fedex took dhl to court, dhl(german own'd) was trying to buy airborne and thats against the law in the usa for them to try to do. funny thing is airborne all of a sudden went under and dhl got all of airbourne's trucks and facilities , hmmm fishy business, so im glad dhl is not doing domestic business in the usa .

[Urs]

call DHL and tell them the driver was to lazy to deliver your heavy package and that you want a sameday delivery reattempt and/or your shipping costs refunded. they have to refund you !! i work in the delivey business, but not DHL. if the works for you , you can pm me a free zebra license

I already tried that. All they did was file a complaint and try to apologise.

[dhalfen]

Yeah, DHL made a real push for greater presence in the US a few years ago, and from what I remember, they bombed like "Battlefield Earth" or "Ishtar" at the box office.

The ads were really annoying, and the yellow/red theme is hideous. (You saw their trucks everywhere around here when they were "trying.") So I certainly don't miss them.

(The yellow/red theme has returned recently with a "Best Buy" wannabe, hhgregg, and its equally-annoying mascot:


Oh, the voice of this thing... )

[fedexnman]

you could call em and also try to meet up with the driver on road, to get the package, ive met up with ups,fedex ground to get my packages sometimes( im never at home ) and have also had customers meet up with me as well (im a fedex driver ) . you could give em your cellphone # too and try to meet up with em, thats what id try to do, keep calling and be persistant , i hope you get your package.

[VitaminD]

This means you have more time to compile a few updates right?


kidding..