Muse Research

rbisco · Post by **rbisco** » Mon Sep 12, 2011 3:39 pm

Installed Receptor Tools on a new Windows 7 computer. The Receptor Remote Control sees my Receptor but it won't open the Viewer because it can't find it. However, I found the application vsnviewer with Windows Explorer and I can open it using 'Receptor' as the vsncarrier and password. Is there a fix for this? Is this a Windows 7 issue? I'm using a direct connection to the computer using a crossover cable.

Kevin@MuseResearch · Post by **Kevin@MuseResearch** » Mon Sep 12, 2011 4:49 pm

You probably have a 64-bit windows computer. This problem occurs because Receptor remote is still a 32 bit application. That means windows installs it under program files x86, but Receptor remote still tries to find the appropriate files and applications it's looking for under c/Program Files. More detail can be found at this help desk article:

http://www.plugorama.com/kb.php?id=94

- Kevin, Muse Research

rbisco · Post by **rbisco** » Mon Sep 12, 2011 6:30 pm

You're correct, it's installed in x86. Any plans to change your program accordingly?

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Windows 7 Problem