registration problems

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Just purchased Sugar Bytes Bundle. I was sent the serial number through e-mail and provided a download link. I click the link and see my product with the serial number next to it but also with Please next to the serial number. I try to download it from there and it says my serial number is in valid.
So I then try to download it with strictly the serial number provided in the email. I then get the same message.
Really would like to get the bundle pack downloaded as soon as possible.
Thanks[/b]
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