I'm looking for a second hand license of Mux in the market place.
How is license transfer working?
License transfer?
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- KVRist
- 138 posts since 31 Mar, 2004 from Nuremberg
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- KVRAF
- 13863 posts since 24 Jun, 2008 from Europe
MuLab & MUX User Licenses are personal and not transferrable.
The reasons are these:
1) A MuLab & MUX User key is a personal key and may not be given to anyone else.
IF user licenses would be transferrable, there should at least be an admin fee for creating a new personal user key and updating the database.
2) If the original user has got support on using MuLab / MUX, and the new user would also ask for support, then we're doing bad business for that's 2 times support for the price of one. And where would that end if that second hand user also transfers his license, and so on and so on.
That would mean that, at least theoretically, selling 1 user license could lead to supporting many people, and would cost us much support for almost no income.
That would simply not be fair, not too MuTools and not to all users as they will implicitly suffer from that bad business. (e.g. slower development)
So in fact IF user licenses would be transferrable, there should also at least be an renewed support fee. (in addition to the admin fee)
3) It is impossible to verify that if a user transfers his license that he/she effectively erases all of his MuLab / MUX from his system.
I don't want to be negative, and i'm confident that there are many honest people, but at the other hand one has to be realistic too.
4) Summing all the above reasons and related costs simply leads to the conclusion that it's totally fair to ask a new user to buy his own personal MuLab / MUX user license. Certainly taking the low prices into account!
Hope you understand and agree.
The reasons are these:
1) A MuLab & MUX User key is a personal key and may not be given to anyone else.
IF user licenses would be transferrable, there should at least be an admin fee for creating a new personal user key and updating the database.
2) If the original user has got support on using MuLab / MUX, and the new user would also ask for support, then we're doing bad business for that's 2 times support for the price of one. And where would that end if that second hand user also transfers his license, and so on and so on.
That would mean that, at least theoretically, selling 1 user license could lead to supporting many people, and would cost us much support for almost no income.
That would simply not be fair, not too MuTools and not to all users as they will implicitly suffer from that bad business. (e.g. slower development)
So in fact IF user licenses would be transferrable, there should also at least be an renewed support fee. (in addition to the admin fee)
3) It is impossible to verify that if a user transfers his license that he/she effectively erases all of his MuLab / MUX from his system.
I don't want to be negative, and i'm confident that there are many honest people, but at the other hand one has to be realistic too.
4) Summing all the above reasons and related costs simply leads to the conclusion that it's totally fair to ask a new user to buy his own personal MuLab / MUX user license. Certainly taking the low prices into account!
Hope you understand and agree.
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- KVRAF
- 3160 posts since 28 Mar, 2008 from a Galaxy S7 far far away
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- KVRist
- Topic Starter
- 138 posts since 31 Mar, 2004 from Nuremberg
Many thanks for your comprehensive picture.mutools wrote:MuLab & MUX User Licenses are personal and not transferrable.
Hope you understand and agree.
I see that you are offering great customer care, you give your users an ear.
There aren't so many developers who offer such a great support.
I understand and agree in regard to mutools.