KVR Audio

Xenobt · Post by **Xenobt** » Fri Jun 14, 2013 2:40 am

It's been mentioned here that doing a system upgrade of any kind during a project is unwise, but often, I buy software because I need it for that project! If I need pitch n' time or autotune, I NEED pitch n' time and autotune for that gig!

Luckily, I haven't needed the newest stuff I've bought, just too good to pass up, but if I was under deadline, I'd be hot.

As it is, it's a drag, but if I was losing money, I'd at LEAST try to get some free new iloks out of it, fyi to any who had to cancel sessions, or scramble for non-ilok replacements to get it done. It's really the least they could do, and they're GREAT at that!

KVR/eSoundz: Xenobt

ATS · Post by **ATS** » Fri Jun 14, 2013 3:03 am

I went to the ilok website to see if they say anything about and I couldn't find anything. Where did they admit they screwed up? I think that is so sad they can't admit it.

popskull · Post by **popskull** » Fri Jun 14, 2013 3:18 am

ATS wrote:I went to the ilok website to see if they say anything about and I couldn't find anything. Where did they admit they screwed up? I think that is so sad they can't admit it.

They do have a recognition of service issues now - but for me that didn't help . I've as good as lost all my licenses . ... And I'm waiting waiting waiting for ilok to act . I'm out of action because of ilok .

sqigls · Post by **sqigls** » Fri Jun 14, 2013 7:50 am

Damn man, looks like a few got hit hard. I feel for you guys, that's just shocking treatment. I would keep writing the friendliest possible reminder emails to the devs requesting they contact Pace RE the issue also. If your developers get behind you there should be a faster recovery. I would say then Pace is more likely to prioritise it. Possibly. So sorry to hear.

PeterL · Post by **PeterL** » Fri Jun 14, 2013 10:48 am

I'm just a hobbyist and have currently no projects in works.
So I decided 12 hours ago to migrate my iLok2 to the new License Manager.
After install an reboot, I did a sync/repair for my iLok and all works for the first time (tested all plugins, 35 licenses).
It seems I'm one of the lucky ones, although I had a little bit sweat on my brow when I did.

popskull · Post by **popskull** » Fri Jun 14, 2013 11:20 am

PeterL wrote:I'm just a hobbyist and have currently no projects in works.
So I decided 12 hours ago to migrate my iLok2 to the new License Manager.
After install an reboot, I did a sync/repair for my iLok and all works for the first time (tested all plugins, 35 licenses).
It seems I'm one of the lucky ones, although I had a little bit sweat on my brow when I did.

I thought I was lucky just like you until I put another license on . Still out of action .

PeterL · Post by **PeterL** » Fri Jun 14, 2013 11:38 am

eigens wrote:
PeterL wrote:I'm just a hobbyist and have currently no projects in works.
So I decided 12 hours ago to migrate my iLok2 to the new License Manager.
After install an reboot, I did a sync/repair for my iLok and all works for the first time (tested all plugins, 35 licenses).
It seems I'm one of the lucky ones, although I had a little bit sweat on my brow when I did.
I thought I was lucky just like you until I put another license on . Still out of action .

Not me. I also transfered 2 new licenses without any problem.
Further I moved unused licenses to my old iLok1 successfully and tested these plugins on my older laptop with WinVista/32bit.
What I experienced nearby: New LicenseManager works on 32bit system a little bit faster than on the Win7/64bit machine.

popskull · Post by **popskull** » Fri Jun 14, 2013 1:21 pm

eigens wrote:
ATS wrote:I went to the ilok website to see if they say anything about and I couldn't find anything. Where did they admit they screwed up? I think that is so sad they can't admit it.
They do have a recognition of service issues now - but for me that didn't help . I've as good as lost all my licenses . ... And I'm waiting waiting waiting for ilok to act . I'm out of action because of ilok .

Ok Im back up and running again. Not sure what they did, but i just did another resync and all my licences are now on my ilok that I want.

synaesthesia · Post by **synaesthesia** » Fri Jun 14, 2013 1:53 pm

I'm sure it'll work out for most people, but I've decided to give iLok the boot from my studio. Have decided to go with UAD from now on.

Hope it all gets sorted out soon.

Simon Morrison · Post by **Simon Morrison** » Fri Jun 14, 2013 7:24 pm

An update from iLok:

Status Update

June 14, 2013 11:22 PST

We expect to do a release later today that will address the issues that iLok users are experiencing. Our engineering team has isolated the issue and is working non-stop to code, test, and deploy the update. We want to assure you that your licenses are safe and that iLoks with licenses that appear to be missing or are not working will be functional again soon.

We are doing the best we can to respond to your support requests, but due to the number of emails, our response time is greater than usual. This Known Issues page will be kept updated with the latest news and should be relied on rather than a response to your support ticket.

We appreciate your patience and understanding,
The iLok Team

fcscholz · Post by **fcscholz** » Sat Jun 15, 2013 2:43 pm

Apparently the problem is solved?

http://ohrpost.com/blog/tech-talk/ilok- ... rnung_1876
http://www.ilok.com/knownissues.html;js ... 06fdaf10a2

Gamma-UT · Post by **Gamma-UT** » Sat Jun 15, 2013 3:18 pm

fcscholz wrote:Apparently the problem is solved?

http://ohrpost.com/blog/tech-talk/ilok- ... rnung_1876
http://www.ilok.com/knownissues.html;js ... 06fdaf10a2

They claim to have fixed it for good several times over now. People are finding all manner of problems on the GS thread, only some of which PACE has so far acknowledged. I reckon the chances of it going pear-shaped if you download and install it now are much lower than they were last week. But, I'm in no hurry to find out for sure.

Simon Morrison · Post by **Simon Morrison** » Sat Jun 15, 2013 5:12 pm

The latest update from iLok:

Sync/Repair has been updated

June 15, 2013 02:53 PST
Traffic volume continues to be high and some users are reporting that they cannot connect. Please be patient and if you get an error message, please wait awhile and try your operation again. We are working to improve performance levels.

June 15, 2013 00:40 PST
If some of your authorizations (licenses) show as being on your iLok but are not authorizing the software, or if some of your authorizations appear to be missing, this may be caused by a mismatch between the data on your iLok and on our server. This data issue was related to a complex data migration of tens of millions of licenses delivered to users via many different methods, and has been resolved. Please know that your licenses have not been permanently damaged or removed from your iLok in any way; all of your non-expiring authorizations are still on your iLok and they have not expired.

We now have steps for you to follow to correct the license information and restore your authorizations to their proper state.

IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in.

The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don't quit the process, leave it alone until it is finished. Seriously! Don't touch the keyboard.

1. Unplug all iLoks from your computer.

2. Launch iLok License Manager. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. BE PATIENT. Do not close the application. When the initial operation is finished, sign in.

3. Plug in ONE iLok.

4. Double-click the plugged in iLok in the left-hand location column to open the Details Pane.

5. Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.

6. Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok.

Repeat steps 3-6 until you have performed a Sync/Repair on each iLok.

We realize that this may have led to an interruption in your ability to work and we are very sorry for any inconvenience we have inadvertently caused. Our engineering team is continuing to work on improving our products and services. Many users are now reporting much better performance and we are striving to continue this trend.

As we may have said to you before, we truly appreciate your patience with us through this major release.

License Transfer of Ownership

June 14, 2013 18:37 PST
We have reports that placing an order for License Transfer of Ownership from one user account to another is not currently working on Windows and we are working to resolve this issue. If you have access to a Mac, you can complete your transfer order there. This post will be updated when the transfer of ownership order is supported on Windows. You can also check for updates to the iLok License Manager application by clicking on iLok License Manager in the application menu and choosing Check for Application Updates.

We are doing the best we can to respond to your support requests, but due to the number of emails, our response time is greater than usual. This Known Issues page will be kept updated with the latest news and should be relied on rather than a response to your support ticket.

We appreciate your patience and understanding,
The iLok Team

ThomasN · Post by **ThomasN** » Sun Jun 16, 2013 7:58 am

I can't even install the new License Manager. During installation I get this error:

And now I can't even reinstall the latest legacy drivers anymore. Well, the installation runs through, but for whatever reason the "PACE License Support" and the "PACE Visual C++ Redistr. x64" components aren't installed. It seems their installation process is interrupted in the background, but without any error message.

Does anyone have an idea?

I can't use any of my ILok apps/plugs now.

dalor · Post by **dalor** » Sun Jun 16, 2013 12:25 pm

Uninstalled *all* 5 Pace drivers including Pace's Visual C++ Redistribution's (not Microsoft's!), restarted, installed the new iLok License Manager, activated my licenses, all up and running. No troubles *phew*.

Rat 41 wrote:I can't even install the new License Manager. During installation I get this error[...]

Did you install with Administration rights? Did you uninstall all Pace related software first? Turn your Antivirus off see if that makes any change.

* WARNING * - Do NOT install new iLok software!