KVR Audio

LoopyFruit · Post by **LoopyFruit** » Mon Jun 24, 2013 8:33 am

Hi Gang

I have the Lexicon PCM native plugins that are not working in Cubase, and the Ilok is showing 100% space used......Has anyone been able to fix this please?

Thanks.

Gamma-UT · Post by **Gamma-UT** » Mon Jun 24, 2013 9:05 am

Compyfox wrote:Beta testing was over 10 month btw. And the servers seemed to work fine.

If that really is the case, how come they never tested two of the most common licence types and operations? Namely update licences (which were the ones that got set to temporary) and the surrender-licence operation, which was obviously going to happen in bulk once PT11 was released.

Compyfox wrote:The Surrender License thing is also pretty much handled by now. PT11 came out on Friday, Sunday's not even over for the US yet and 85% of the users were back on track by Saturday evening already. That is also ignored.

Let's see, Avid pays a company to provide the plugin signing technology and entrusts its CP to that same company. Which then utterly fails to check whether an imminent major launch is going to conflict with its own update. Does this sound like competence to you?

Compyfox wrote:PACE deserves my upmost respect for all the shit they're currently getting.

If you leave out "my u[t]most respect for", I'd agree. They rolled out the new software in an utterly cack-handed manner and when it looked like they plugged most of the holes, it turned out they'd screwed over a major client. Again, does this sound like the behaviour of a competent supplier?

standalone · Post by **standalone** » Mon Jun 24, 2013 9:37 am

Compyfox wrote:I certainly have better things to do than to constantly repeat myself.

Oh-my-God

And, after all, everything in the world is Steinberg's fault. Isn't it?

trimph1 · Post by **trimph1** » Mon Jun 24, 2013 12:58 pm

mmmmm...interesting thing..PACE, a few day ago said they were upgrading their HARDWARE for their servers AFTER the software upgrade....wha...'appen?

trimph1 · Post by **trimph1** » Mon Jun 24, 2013 1:00 pm

trimph1 wrote:Apparently they are also upgrading some hardware as well now... So they did warn people that they may experience the site being down tonight...

From Friday..I guess...sigh

LoopyFruit · Post by **LoopyFruit** » Mon Jun 24, 2013 1:10 pm

LoopyFruit wrote:Hi Gang

I have the Lexicon PCM native plugins that are not working in Cubase, and the Ilok is showing 100% space used......Has anyone been able to fix this please?

Thanks.

Doesn't matter it's sorted.

koolkeys · Post by **koolkeys** » Mon Jun 24, 2013 2:53 pm

Dominus wrote:
Do I know anyone personally? No, thankfully I warned my clients ahead of time before they upgraded. They'll get to wait it out for a little while before upgrading to PT 11, but they will hopefully not have any problems.

Good. You gave the correct advice.

Can you find anyone that did lose all their licenses?

You can probably find about 100 or so:

http://www.gearslutz.com/board/music-co ... tware.html

http://duc.avid.com/showthread.php?t=340188

(They didn't "lose their licenses permanently", they just lost the ability to use their ilok'd software for up to two weeks, so if you're arguing semantics here, that's lame.)

Not arguing semantics. Just perspective. I've seen people talking about wiping iLoks clean, but to my knowledge, nobody has actually had that happen. Of course, if somebody had four plugins on their iLok, and they just happened to be upgrade licenses, they may have had all their licenses converted to temporary. But not just wiped from the system, right? And let's be clear, this is a server issue, meaning that only those with specific license types who happened to sync licenses during the problem time were affected. And again, those posting on the forums are typically a vocal minority. Justified, yes. But a minority nonetheless.

To me it shows a fatal flaw in Pace's system. Just because you weren't personally affected doesn't mean that this is just a minor glitch.

But don't put words in my mouth. NOWHERE did I say it was a minor glitch. I've repeatedly, here and elsewhere, acknowledged that it is a major screwup on their part. My primary point is regarding the loss of licenses, and nobody has permanently lost anything. I never said that people weren't affected, or frustrated, or that they don't have the right to be ticked off.

There were a few studios that were put out of paying gigs for the last two weeks through no fault of their own, and the line of bullshit about not touching anything when you have projects to work on is just that. Bullshit. A client can ask you about a certain plugin, you can go and demo it, and BAM. No Pro Tools after that, and no way to bring it back. I can bet that scenario is more likely than anything.

But even that is a very small chance of happening. I don't recall a whole lot of CLIENTS asking me to install a certain plugin in the middle of a project. And most studio owners I know(working here in Nashville, where some very large studios remain) would laugh it off, or already have the plugin in question. Could it happen? Sure. But these cases are a minority, and most studios won't do updates in the middle of a project. Heck, many studios still run Pro Tools versions that are many years old because it works well, and people come to them because they get a good sound. Most clients don't care about plugins, nonetheless know what plugin does what.

Brent

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Mon Jun 24, 2013 4:25 pm

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ObsoleteAcc99 · Post by **ObsoleteAcc99** » Mon Jun 24, 2013 4:26 pm

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ObsoleteAcc99 · Post by **ObsoleteAcc99** » Mon Jun 24, 2013 4:26 pm

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Dominus · Post by **Dominus** » Mon Jun 24, 2013 5:51 pm

koolkeys wrote:Not arguing semantics. Just perspective. I've seen people talking about wiping iLoks clean, but to my knowledge, nobody has actually had that happen. Of course, if somebody had four plugins on their iLok, and they just happened to be upgrade licenses, they may have had all their licenses converted to temporary. But not just wiped from the system, right? And let's be clear, this is a server issue, meaning that only those with specific license types who happened to sync licenses during the problem time were affected. And again, those posting on the forums are typically a vocal minority. Justified, yes. But a minority nonetheless.

Could you tell those people that had iLoks showing zero licenses for a fact that Pace would fix it? They said that they would, of course, but there was no guarantee.

BTW, it was worse than having "4 upgrade licenses" that would revert to temporary. The sync would remove all licenses from the iLok, regardless of type.

People are ending up with permanent licenses for software they never bought nor demo'd. How is that not setting off alarms?

dayjob · Post by **dayjob** » Mon Jun 24, 2013 10:04 pm

so is all this covered by ZDT?

Simon Morrison · Post by **Simon Morrison** » Tue Jun 25, 2013 10:07 pm

Original posting (#1) updated to reflect current status.

Dean Aka Nekro · Post by **Dean Aka Nekro** » Tue Jun 25, 2013 10:21 pm

Simon Morrison wrote:Original posting (#1) updated to reflect current status.

Thanks Simon, You are a gentleman for the heads up (I was already done though) and keeping all updated. I'm personally pretty much all up and running again, I wish that is the same for everyone in the same boat I was is also up and running again

Cheers and all the best

Dean

ARiederer · Post by **ARiederer** » Wed Jun 26, 2013 1:53 pm

And once again, this problem related to iLok brings the question "what are we going to do in 10 years with those "marvelous" plugins ?"

yes, plugins are great, you can have great sounds for "cheap" (if you compare with hardware equivalents)... but what will happen when Pace (or any other copy protection system provider) will disappear, or if they suddenly decide to drop support for one product? You can do nothing against them, and complaining to plugin developers about a Pace product will never help you.

Look to what happened to Kjaerhus Audio customers... The copy protection server disappeared from the Web.. and bang : all the plugins are blocked on a machine... until hard disk dies. Same thing for Gigasampler... Users were saved only because Garritan bought the product from Tascam

All these plugins are time-bombs. They have limited lifespan by essence. I am using synths which are 30 years old, they always work with any sequencer on modern computers thanks to MIDI... not sure we will be able to do the same in 10 years with the plugins we have now, because it will become simply impossible to run them on "recent" computers.

* WARNING * - Do NOT install new iLok software!