KV331 Audio

the3ug3reeder · Post by **the3ug3reeder** » Tue May 28, 2013 8:43 pm

i've been having problems saving clips in ableton live with synthmaster...
basically, it crashes live afer saving two or three clips from a track that contains the synthmaster 32bit pluggin.

i can consistenly crash live by following these steps:
1. create a midi track with synthmaster
2. record some midi into the track
3. select the midi clip and drop it into my clips folder
4. jam a bit more
5. drop another clip from the sythmaster track into my clips folder.
this consistently results in a crash.
if it doesn't crash on step 5, it'll very likely crash the next time i try to save a clip.

i'm sure this is a synthmaster problem because the same procedure works flawlessly with zebra and also a bunch of other vsts that i use.

does anyone else have this problem?

kv331 · Post by **kv331** » Wed May 29, 2013 9:33 am

Is it ever possible to demonstrate it with a video? I dont know how to use Ableton Live at all.

the3ug3reeder · Post by **the3ug3reeder** » Wed May 29, 2013 12:24 pm

thanks for the reply...
i made a quick demonstration here:

http://www.screencast.com/t/TVA9P3Xi

(i've never made a screencast before so i hope this works)

i really like synthmaster btw!
cheers

the3ug3reeder · Post by **the3ug3reeder** » Fri Jun 07, 2013 5:16 am

this is still a problem...
one solution that i've found is to set my audio buffer size very high. 512samples.
it's not a good solution though because with this much latency the plugin becomes unplayable.

another thing that seems to work is to duplicate the track that i want to save my clip from, and then saving the clip from the duplicate track.
this is also a bit tedious though at least it doesn't crash.

has anyone else encountered this?

kv331 · Post by **kv331** » Fri Jun 07, 2013 12:00 pm

Thanks a lot for the video. I am watching it now and will try to replicate the issue. What's your regular buffer size? 256 samples? 128 ?

the3ug3reeder · Post by **the3ug3reeder** » Fri Jun 07, 2013 12:16 pm

Thank you!
my regular buffer size is either 96 or 128 samples...
i'm using a NI komplete audio 6 interface
i've been talking to ableton support about this as well and haven't yet found a solution.

things they've suggested, which i've already tried without success:
testing it with a built-in audio interface
testing with a fresh empty set
temporarily disable anti-virus software

one thing they've suggested which works:
set the buffer size to value expressed in powers of two:
128, 256, 512samples.

512samples works, though it's not at all fun to play that way.
256 and 128 samples crash.

exporting a clip always seems to work fine on the first clip that i export, so i figured i'd try duplicating the synthmaster track before clip export.
that also seems to work though it's not really elegant.

i appreciate your support!

kv331 · Post by **kv331** » Thu Aug 01, 2013 6:01 pm

Hey, it took AGES, thank you for your patience, but I think I finally managed to fix it

It was a quasi-random kind of bug, and it was ONLY happening with the "release" version, not "debug". So I had to implement a lot of logging, but in the end it paid off!

I'll release an update tomorrow and I hope the issue will go away

the3ug3reeder · Post by **the3ug3reeder** » Fri Aug 02, 2013 4:52 am

Very cool!
thank you for looking into this. i can't wait to try it:-)

Thundra7 · Post by **Thundra7** » Fri Aug 02, 2013 7:46 am

10 points for customer care

kv331 · Post by **kv331** » Fri Aug 02, 2013 6:55 pm

OK just uploaded v2.6.5, this one has the fix for this serious bug!

http://www.synthmaster.com/downloadupdates.aspx

Thank you for your patience guys

Bulent

thecontrolcentre · Post by **thecontrolcentre** » Fri Aug 02, 2013 7:38 pm

Thanks for the update Bulent, but I don't see v2.6.5 on the download page. I downloaded the latest update and it's 2.6.4.5

I had some issues with Live 9.0.4 crashing every time I dragged anything to my clip folder. Seems to fixed in 9.0.5

kv331 · Post by **kv331** » Fri Aug 02, 2013 9:32 pm

never mind the version number of the server, I havent updated the database yet. Just download the Windows x64 update, it's 2.6.5

I am positive that it was SynthMaster's fault regarding this bug

and it was happening with other hosts as well, when you

1. instantiate
2. delete
3. instantiate again...

(If on 3rd step the new instance was given the same memory address as the first one, some variables were not initialized and eventually it crashes!)

thecontrolcentre · Post by **thecontrolcentre** » Fri Aug 02, 2013 9:55 pm

kv331 wrote:never mind the version number of the server, I havent updated the database yet. Just download the Windows x64 update, it's 2.6.5

Has the 32bit version been updated too? I'm on XP here ...

kv331 · Post by **kv331** » Fri Aug 02, 2013 9:56 pm

balx · Post by **balx** » Fri Aug 02, 2013 11:30 pm

32bit is working well for me. No crashing of Live moving/saving clips. No crashing when undoing deletion of SM.

KV331 Audio

KVR Audio

Synthmaster 2.6.3 32bit crashes Ableton Live 9 when saving clips