We're currently experiencing trouble with our server. For some yet unknown reason we can not generate serial numbers to send out to new customers.
Unfortunately this means that we could not fulfill today's orders.
We hope to send out serials asap, hopefully tomorrow. We're very sorry for this inconvenience.
We recommend to wait with new orders until things are resolved and this article is taken off.
The u-he team
Server Trouble - resolved
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- u-he
- 30249 posts since 8 Aug, 2002 from Berlin
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- KVRian
- 1051 posts since 31 Mar, 2012
I was just now checking my e-mail for this... Thanks for the heads up.
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- u-he
- Topic Starter
- 30249 posts since 8 Aug, 2002 from Berlin
Sigh… 1und1...
In order to keep things secure we have 2 servers, both managed by 1und1. One serves the web, the other one maintains the licenses. Now both servers refuse to handle messages with POST variables anymore. It's ridiculous.
I'll be on the phone...
In order to keep things secure we have 2 servers, both managed by 1und1. One serves the web, the other one maintains the licenses. Now both servers refuse to handle messages with POST variables anymore. It's ridiculous.
I'll be on the phone...
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- u-he
- Topic Starter
- 30249 posts since 8 Aug, 2002 from Berlin
Technicians weren't in yet. So much about a 24/7 service hotline.
Waiting for them to call back as soon as they hopefully identify the problem.
Waiting for them to call back as soon as they hopefully identify the problem.
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- KVRer
- 18 posts since 18 Nov, 2012
Sorry, Urs. I finally decided to buy Diva and Satin yesterday, and you had to suffer my bad luck. Hope it gets straightened out soon!
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- KVRian
- 1051 posts since 31 Mar, 2012
Got mine, thanks!
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- u-he
- Topic Starter
- 30249 posts since 8 Aug, 2002 from Berlin
It seems to work, but now due to whatever backlog, it sends dozens of emails for each requested license.
The ShareIt Interface thus works again, freshly bought licenses get serials sent out. However, the manual interface and the licnese retrieval from our support system had to be taken offline to reduce spammy stuff. We'll fix it tomorrow.
I've been too exhausted and too caught up in other things as well to do that today
The ShareIt Interface thus works again, freshly bought licenses get serials sent out. However, the manual interface and the licnese retrieval from our support system had to be taken offline to reduce spammy stuff. We'll fix it tomorrow.
I've been too exhausted and too caught up in other things as well to do that today
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- u-he
- Topic Starter
- 30249 posts since 8 Aug, 2002 from Berlin
We're just working on it now.
When I tried to find out what had happened, I have accidentally disabled the code that erases the requests once they were done.
We'll be back up and running in a few minutes. (Michael is also just in, he can handle the transfer and stuff)
Cheers,
- Urs
When I tried to find out what had happened, I have accidentally disabled the code that erases the requests once they were done.
We'll be back up and running in a few minutes. (Michael is also just in, he can handle the transfer and stuff)
Cheers,
- Urs
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- u-he
- Topic Starter
- 30249 posts since 8 Aug, 2002 from Berlin
Ok, the final issue is fixed. Things should be back to normal now, we can handle license transfers and all again 
Please take my apologies for the inconvenience.
- Urs
Please take my apologies for the inconvenience.
- Urs
