First of all, I agree you 100% on their customer serviceRyan99 wrote:For me, Eric (Uncle E) from Jrrshop is the best internet retailer. I bought from many retailers, but he's at the top for customer service. For prices, he has the best price (or near it) most of the time. If not, he tries to adjust to have the best price. He did incredible things for me, for example once he uploaded files online so I could download them and use them with an online license from the company instead of paying for a shipping product. Now that company finally offers digital download, but at the time I would have to pay shipping and probably custom fees if not for his help. Even when I have many questions about a product, the price or a special request, he always takes time to answer nicely.BBFG# wrote:JRR has been comparable to other online dealers for me. Sometimes they have the best deal, sometimes they don't. Usually not more than a few dollars plus or minus either way. But occasionally, I have got a stellar deal that no one else could touch from them.
My only problem has been with physical products where he is required to charge me more than others.
In this, I blame our state government and not him. But most of us have to be diligent in making sure we check all our resources in comparison to get the best possible deal available.
Of course, other dealers could be fine to deal with, but for me, I never had this much overall (price and customer service). Long live Uncle E!
See, I'm on the opposite side of that now with them for buying physical products. I have to pay tax and shipping through him where I don't have to with other dealers. They are great and I like how responsive they are here on the forum. Because of my proximity to JRR, it just works out that the deal they give me comes out much higher than others when buying physical products.
The irony is, that our state says they require this to 'even out the playing field' for the smaller business, but in fact, it kills it for them more often than not. Its not their fault, its our greedy governments.
