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hibidy wrote:
bluedad wrote:
hibidy wrote:Well......I hate to add a point.....but they have every right to raise prices.
true, but they're readjusting the value of credits not just raising prices.
But it's IK, you knew this would happen :hihi:
Actually no, I didn't, and I would have thought differently about buying credits if I had. I actually think it's their obligation to mention that to potential buyers if they were considering that possibility.

Are you saying we should have known because IK has done this before, because you generally don't like the company, or because the world sometimes decides to suck? As I said, I'm fairly late to the IK party, and I had no reason to expect this that I'm aware of, other than general cynicism about corporate ethics.

For an example of another approach, Amazon raised the price for Prime a bit ago (don't want to debate its worth or other ways it might be a rip, this is an example of how a price increase could be handled, nothing more). That's all they did, simple and clean. NEW Prime subscriptions cost the NEW price. They didn't tell all existing Prime customers they'd have to pay more to continue, or accept slower shipping, they honored the agreement those customers paid for, at the price they paid.

Let's hope IK's price changes are relatively small. But of course we won't get info about that until prices have already gone up, and it's too late to base decisions on it. Total corporate BS.

Every day companies have the choice to ENHANCE their reputation, BUILD customer loyalty, INCREASE connection, or take short term profits. It's sad when they take the cheap shot, and ultimately it harms the business, because it pits the company against their customers, not where any company wants to be.

I've stood up for IK when other people bashed them for what seemed like emotional reasons as far as I could tell, but I'm pissed.

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pekadan wrote:"Custom Shop Gear Credits and pricing changes"
Nope, neither in my inbox, trash or spam folder :shrug:

So does this mean that I'll continue to get the old prices? :D

dwozzle wrote: For an example of another approach, Amazon raised the price for Prime a bit ago (don't want to debate its worth or other ways it might be a rip, this is an example of how a price increase could be handled, nothing more). That's all they did, simple and clean. NEW Prime subscriptions cost the NEW price. They didn't tell all existing Prime customers they'd have to pay more to continue, or accept slower shipping, they honored the agreement those customers paid for, at the price they paid.
Actually, for me - long time Prime user - it went like that when Amazon decided to force-feed Instant Video to Prime users in Germany: I got an e-mail from Amazon saying something along the line "FYI: Starting February 26th 2014, Prime includes Instant Video and prices go up from 29€ to 49€ per year starting from the next subscription period." and that was it. I could either eat it or cancel. I chose to keep it as it's nice value for the money, but that's another story. So much for "honoring the agreement".

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That's how IK should go about it in my book: old credits hold their value at least for another year so that we can use them on new gear.

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paterpeter wrote:
pekadan wrote:"Custom Shop Gear Credits and pricing changes"
dwozzle wrote: For an example of another approach, Amazon raised the price for Prime a bit ago (don't want to debate its worth or other ways it might be a rip, this is an example of how a price increase could be handled, nothing more). That's all they did, simple and clean. NEW Prime subscriptions cost the NEW price. They didn't tell all existing Prime customers they'd have to pay more to continue, or accept slower shipping, they honored the agreement those customers paid for, at the price they paid.
Actually, for me - long time Prime user - it went like that when Amazon decided to force-feed Instant Video to Prime users in Germany: I got an e-mail from Amazon saying something along the line "FYI: Starting February 26th 2014, Prime includes Instant Video and prices go up from 29€ to 49€ per year starting from the next subscription period." and that was it. I could either eat it or cancel. I chose to keep it as it's nice value for the money, but that's another story. So much for "honoring the agreement".
You're actually proving my point :) The key here is the phrase "starting from the next subscription period." The Prime subscription you bought still continues exactly as you bought and paid for it. The NEXT time you subscribe, the price will be higher, and you can decide at that time whether it's worth it to you or not. The benefits of your current subscription haven't changed, "honoring the agreement", only the price of future subscriptions has increased.

That's not what IK did. If Amazon had followed IK's model, they would have told you that "free shipping" ON YOUR EXISTING SUBSCRIPTION was now going to cost $3 (or whatever), in spite of the fact that free shipping was free when you subscribed.

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dwozzle wrote: That's not what IK did. If Amazon had followed IK's model, they would have told you that "free shipping" ON YOUR EXISTING SUBSCRIPTION was now going to cost $3 (or whatever), in spite of the fact that free shipping was free when you subscribed.
I think it's pretty difficult to compare. IK didn't tell their customers "gear credits and prices are stable for the next 12 months after purchase" or so, it was the customers themselves (including me) who implicitly expected stable prices for the future. So far, IK did not do anything wrong in this regard IMO. They are even announcing the change in advance (though this may of course be a tactic to lure customers into "unnecessarily" spending their credits).

I think we'll have to see what changes are actually brought to the table. Hopefully IK will not come up with yet another stupid business practice. Then again, they have an impressive track record of annoying their customers (transfer fees, NFR custom shop sales, download fees...).

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This is not a subscription (nor is it becoming one with this pricing structure change) and IK is not taking any Gear Credits away from you. They will still provide a tremendous value to those who have remaining credits as well as those who purchase them after the changes are made.

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IK Multimedia had to make changes in their pricing structure before they bring Alchemy 2 on line...... :hihi:
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe

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Peter - IK Multimedia wrote:This is not a subscription (nor is it becoming one with this pricing structure change) and IK is not taking any Gear Credits away from you. They will still provide a tremendous value to those who have remaining credits as well as those who purchase them after the changes are made.
Peter, I appreciate your continued presence here, but I think maybe my point got missed in the blizzard of posts.

I wasn't suggesting that IK was moving to a subscription model, just pointing out how another seller raised prices for future transactions without devaluing previously purchased "credits" (AKA existing Prime subscriptions).

And of course IK isn't "taking any Gear Credits away from you", but they are making the ones you already bought buy less than they did when you bought them, so what's the difference?

I'm hoping the price changes won't be that significant, making all of this moot. OTOH, we have to decide now, without that info, whether to spend our credit balance before its value goes down -- on stuff we already decided we didn't want or was lower priority.

It'd be great if you could give us a hint of how much of a change to expect, if you know or can find out.

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Also, not to further muddy the waters, but am I right that a) Gear Credits can only be used only in Custom Shop, not on the IK site, and b) ARC 2 isn't available through Custom Shop, only through dealers or the IK site?

I've been waiting for it to be on sale, which it is now, so I might want to use some of my credits for it, but that doesn't appear to be possible.

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dwozzle wrote:Also, not to further muddy the waters, but am I right that a) Gear Credits can only be used only in Custom Shop, not on the IK site, and b) ARC 2 isn't available through Custom Shop, only through dealers or the IK site?

I've been waiting for it to be on sale, which it is now, so I might want to use some of my credits for it, but that doesn't appear to be possible.
Gear Credits can only be used in Custom Shop, so you would be unable to use them for the current sale on ARC System 2.

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dwozzle wrote: think maybe my point got missed in the blizzard of posts.
I wasn't suggesting that IK was moving to a subscription model, .
No but pekadan did.............. :wink:
pekadan wrote: My prediction is that the next move from IK (already in March??) is going to be some sort of monthly gear subscription "service" (like Adobe CC, Office 365, etc). You heard it here first folks! :?
Must have gotten lost in the blizzard of posts.
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe

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Guilty as charged. :D

So happy to be wrong too! :party:

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No announcement of this in the IK forums that I could see. Wonder how well this announcement would go over there.

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dwozzle wrote:No announcement of this in the IK forums that I could see. Wonder how well this announcement would go over there.
Most of them, like me, probably got the email.

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How many consecutive non-bargain posts must there be in the Bargain Only thread before posts start getting deleted?

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