Tracktion Software

oliveira · Post by **oliveira** » Sat Sep 12, 2015 11:02 pm

I can't even start the program in osx yosemite now, it poofs on startup when trying to initialize the audio device. No clew what to do or who to contact?

Anyone?

Br
Ola

jabe · Post by **jabe** » Sun Sep 13, 2015 12:06 am

Can you find the log file? It may be that one your plug-ins is causing it. I don't know where it is on a Mac, but there should be a folder with /Tracktion4/ in its name. It'll be in there somewhere. It's an ordinary text file. The one on my PC is called Tracktion6Log.txt. If it is getting upset with one of your plug-ins, alter the plug-in name (the bit after the dot, preferably) and try to restart Tracktion.

If that doesn't help, email the log file to support.

oliveira · Post by **oliveira** » Sun Sep 13, 2015 1:47 am

Thanks!

Well, Tracktion6 Log outputs this:

13 Sep 2015 0:57:33 MIDI input: Euphonix MIDI Euphonix Port 3
13 Sep 2015 0:57:33 MIDI input: Euphonix MIDI Euphonix Port 4
13 Sep 2015 0:57:33 Crashed

BTW could not find support email anywhere?

oliveira · Post by **oliveira** » Sun Sep 13, 2015 1:49 am

And this (forgot to post):

13 Sep 2015 0:59:17 Thread 0:
13 Sep 2015 0:59:17 0: DeviceManager.cpp:loadSettings:599
13 Sep 2015 0:59:17 1: ApplicationStartup.cpp:initialise:53

jabe · Post by **jabe** » Sun Sep 13, 2015 2:49 am

Sorry, it's just support@Tracktion.com

oliveira · Post by **oliveira** » Sun Sep 13, 2015 5:28 pm

Thanks again!

oliveira · Post by **oliveira** » Mon Sep 21, 2015 11:58 am

A week now, and no solution from support..
The poof issue continues..

jabe · Post by **jabe** » Mon Sep 21, 2015 12:11 pm

Did your rename your plug-ins? What does it say in the logfile now?

oliveira · Post by **oliveira** » Mon Sep 21, 2015 8:07 pm

Did all suggestions, still won't open..

20 Sep 2015 11:57:28 MIDI output: UltraLite mk3 Hybrid MIDI Port
20 Sep 2015 11:57:28 MIDI input: UltraLite mk3 Hybrid MIDI Port
20 Sep 2015 11:57:28 MIDI input: UltraLite mk3 Hybrid Sync Port
20 Sep 2015 11:57:28 Crashed
20 Sep 2015 11:57:28

20 Sep 2015 11:57:28 Thread 0:
20 Sep 2015 11:57:28 0: DeviceManager.cpp:loadSettings:599
20 Sep 2015 11:57:28 1: ApplicationStartup.cpp:initialise:53

jabe · Post by **jabe** » Mon Sep 21, 2015 11:41 pm

Did I get that wrong? Are the Euphonix and Ultralites your MIDI input/interfaces? Seems odd.

Any Mac users out there had anything similar...?

Kang · Post by **Kang** » Tue Sep 22, 2015 1:43 am

Have you tried opening it with no interface plugged in? Tried updating your interfaces drivers?

oliveira · Post by **oliveira** » Tue Sep 22, 2015 3:12 pm

Kang wrote:Have you tried opening it with no interface plugged in? Tried updating your interfaces drivers?

Yes, tried that too.

Whats odd with euphonix and ultralite drivers?

Tracktion Software

KVR Audio

Tracktion 6.2.1 "poof"