Arturia Spark2 instant start crash, in fact do not open at all. Money back or hope ?

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Hello, Do you have an ( good ) idea ?

I wrote (in fench) on arturia support website,not that I doubt they'll try to help me but I v'e red on same forums that some of us still wait for answers since 7/8 weeks for similar problems, so I :o and try here to increase my chance to not throw 200 Euros in the trash. :help:

PROBLEM:
I just can not opening spark2 soft in standalone.( Can not try it in daw for the moment. )

I bought it recently, first only tryed it one week ago on a Window 7 64bit laptop and it work; :phones: Few days ago I installed it on my Music W10 64bit desktop PC AND IT WORKED :phones:
I do not remenber if I tried it only one time, or close it than re opened it, but for sure now few days after the initial install of the latest version of spark, I puted the PC on my home studio and :

Now it doesn't open anymore. :?
First time crash when I launched it displayed a window '' Can not find librairy... '' whereas it didn't move. I define again the path, but nothing happened then.

When I click on the program ( Administrator ) I just have the little circle cursor running, few seconds but then nothing ! :x



It install by default on x86 programm...Is spark soft ( not vst ) only running 32 bit ?

WHAT I DID ( DO )
I tried uninstall install many times. ( I deleted the Arturia programm folder manually too)

After fresh install/uninstall I decided and succefully managed to install and use old cd version 1.6. xx. But no update possible from that ( arturia center display the latest update, but when I click it do not launch the update, still 0% ) so I use the one from arturia and install it ( without uninstall the old working version ) but the problem still the same. Here I am...Doom to use old version...or looking somewhere else...


thank you.
regards

ps :My computer settings and set up :
New PC, Intel 4ghz, SSDs, 16go, windows 10 64bit updates ok, no video card, drivers ok, Yamaha MG10XU ( used also for audio interface ) Latest spark2 version, and a Sparkle recumbent on the desk...

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Ok so if someone arrive here someday with same problem :
had answer from arturia,

to delete all files " *.pref " from arturia folder. And it work, for the moment. I cross fingers...

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:borg:

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