KVR Audio

MikeCallon · Post by **MikeCallon** » Wed Nov 04, 2015 3:38 pm

patchhunter wrote:Maybe they know by the type of license you have for xtreme fx which has only one activation if acquired through Mach five as opposed to the standard license in which you have 3 activations.

Possibly why it might explain why I never got an email or an additional voucher via email .... I purchased MachFive second hand, and as I already have XtremeFX I never took the option up of registering the license that came with MachFive (in fact I bet the original MachFive owner probably still has the XtremeFX license that came with M5 - so if this is true he probably got the email/voucher!)

KevAquarian · Post by **KevAquarian** » Wed Nov 04, 2015 3:40 pm

It could be that yes. However, it doesn't appear to be working for all users at the moment.
It's early days but at present we wait to hear of one successful cross grade on this thread.

KevAquarian · Post by **KevAquarian** » Wed Nov 04, 2015 3:41 pm

MikeCallon wrote:
patchhunter wrote:Maybe they know by the type of license you have for xtreme fx which has only one activation if acquired through Mach five as opposed to the standard license in which you have 3 activations.
Possibly why it might explain why I never got an email or an additional voucher via email .... I purchased MachFive second hand, and as I already have XtremeFX I never took the option up of registering the license that came with MachFive (in fact I bet the original MachFive owner probably still has the XtremeFX license that came with M5 - so if this is true he probably got the email/voucher!)

I bought M5 new boxed. I did not get a cross grade email.

MikeCallon · Post by **MikeCallon** » Wed Nov 04, 2015 3:46 pm

Well (hopefully) that throws that theory out of the window

otristan · Post by **otristan** » Wed Nov 04, 2015 3:48 pm

@KevAquarian Your support ticket has been answered AFAIK

c_voltage · Post by **c_voltage** » Wed Nov 04, 2015 3:51 pm

otristan wrote:Eligible UVI accounts will automatically reflect a new cross-grade price of $179.
This price is valid for 3 months and will end on February 1st, 2016.

Thank Otristan for 3 months especially, this is what need.

EagleZone · Post by **EagleZone** » Wed Nov 04, 2015 4:07 pm

I already owned XtremeFX when I bought MachFive, so didn't register the new code as there was obviously no reason to. So if that actually is the basis for knowing who is/isn't a M5 owner, then there are obviously issues with that. I received no additional voucher (already bought Falcon without crossgrade) so contacted the support address given in this thread straight away, still waiting on a reply to that.

But would hope the XtremeFX thing is not an issue. And sounds like others are not getting the crossgrade/voucher even though they probably have bought/registered everything normally, so yeah. Guessing/assuming there is a better method.

I will be happy with the voucher when it comes as I initially thought there was a chance UVI were just going to throw a deaf ear. An advanced/updated/awesome workstation compatible with UVI libraries is what I thought I was buying in M5, so will be relieved to get that now with Falcon. Overall, with combined vouchers and new features in Falcon, I can accept the situation. And the additonal voucher releases me from having to choose between gongs and traditions(!)

(if the voucher ever arrives... Just need to add that angsty pessimism, just in case)

Gamma-UT · Post by **Gamma-UT** » Wed Nov 04, 2015 4:39 pm

KevAquarian wrote: It's early days but at present we wait to hear of one successful cross grade on this thread.

I got the email earlier today and have bought the crossgrade.

KevAquarian · Post by **KevAquarian** » Wed Nov 04, 2015 4:42 pm

Gamma-UT wrote:
KevAquarian wrote: It's early days but at present we wait to hear of one successful cross grade on this thread.
I got the email earlier today and have bought the crossgrade.

Ok. Thanks for sharing this here.

Good to know.

Oberheim 8000 · Post by **Oberheim 8000** » Wed Nov 04, 2015 4:43 pm

I have problem with Falcon browser (on the right side where are presets). If I click on new created wavetable, Falcon crash. If i drag wavetable file from windows explorer and drag it into wavetable osc, it is working without crash.

otristan · Post by **otristan** » Wed Nov 04, 2015 4:46 pm

Oberheim 8000 wrote:I have problem with Falcon browser (on the right side where are presets). If I click on new created wavetable, Falcon crash. If i drag wavetable file from windows explorer and drag it into wavetable osc, it is working without crash.

Can you send me this wavetable by PM ?

Thanks !

KevAquarian · Post by **KevAquarian** » Wed Nov 04, 2015 4:56 pm

otristan wrote:@KevAquarian Your support ticket has been answered AFAIK

Yes, I have now heard from support. I'll respond when back in the studio tonight.

Thank you.

aMUSEd · Post by **aMUSEd** » Wed Nov 04, 2015 5:10 pm

parma wrote:Thank you very much otristan (and other UVIers) for offering MachFive owners this crossgrade pricing.

Yes let me add my thanks too for coming through for us. Only thing is it's not in my account but I have sent a support ticket - tbh I'm not clear how you would know who the M5 owners are anyway unless you can get this via iLok or from MOTU.

bmanic · Post by **bmanic** » Wed Nov 04, 2015 5:46 pm

Hmm.. what's going on with the 100$ voucher? I thought you get one of those when buying Falcon. Did I miss some deadline or something? Granted, I have not downloaded nor registered the plugin yet but I assumed you get it immediately after purchase.

otristan · Post by **otristan** » Wed Nov 04, 2015 5:55 pm

bmanic wrote:Hmm.. what's going on with the 100$ voucher? I thought you get one of those when buying Falcon. Did I miss some deadline or something? Granted, I have not downloaded nor registered the plugin yet but I assumed you get it immediately after purchase.

The 100$ voucher is actually sent when you register

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