POOR customer service.

[trimph1]

Wow. Another IK bashing session.

Wow. Another pointless post from trimph1, trying to silence any justified criticism of IKM... Just like in the other thread...

Apologies to you from me. I was wrong for that comment and others.

[trimph1]

Wow. Another IK bashing session.

Well if there are so many "IK bashing sessions" as you say, maybe there is a reason for it.

I apologize to you as well for what I have said.

[chk071]

Isn't it possible to backup those data contents for future issues?

It is. But where would the world be coming too if we did that? I have a 2 TB external drive here where i back up all my audio installers, samples and what not. There's no need for me to even have cloud space, unless i quickly want to cccess it from any computer or smartphone. And yes, i can definitely understand though that there is a need to be able to access your installers, or sample content, but i can also understand when IK states that it does produce traffic, which costs, and therefor does the token system (after 6 months obviously). Especially considering that sample libraries can be very big. They could either let that flow into the selling price, or they do the token thing. But seriously, i think you should really back up gigabyte large libraries yourself, instead of downloading them multiple times. That's pretty stupid. Or do those get updated from time to time so there is a need to download it all again?

[JJ_Jettflow]

Isn't it possible to backup those data contents for future issues?

It is. But where would the world be coming too if we did that? I have a 2 TB external drive here where i back up all my audio installers, samples and what not. There's no need for me to even have cloud space, unless i quickly want to cccess it from any computer or smartphone. And yes, i can definitely understand though that there is a need to be able to access your installers, or sample content, but i can also understand when IK states that it does produce traffic, which costs, and therefor does the token system (after 6 months obviously). Especially considering that sample libraries can be very big. They could either let that flow into the selling price, or they do the token thing. But seriously, i think you should really back up gigabyte large libraries yourself, instead of downloading them multiple times. That's pretty stupid. Or do those get updated from time to time so there is a need to download it all again?

I do and have always backed up my sample libraries for the sheer fact I do not want to have to go through the trouble to download them again. One time my HD backup crapped out and a lot of stuff got lost. I did have a lot on DVD but still some had to be re down loaded.

My point is that if this is such a major cost that it has to be charged for, why do more companies not charge? The only other company that has charged for a re download was Imperfect Samples and he is a very small one-man company and in the end he waived the charge.

[Numanoid]

If IKM is afraid that users will use too much bandwidth I think it is a better solution that a file can only be downloaded (lets say) 5 times inside an unlimited time frame, rather than letting users download as many times they want inside a limited time frame.

I think most users will have a back up of their files, but will need to have access to the cloud storage as a last resort in case of HDD failure where backups will be destroyed.

[chk071]

Isn't it possible to backup those data contents for future issues?

It is. But where would the world be coming too if we did that? I have a 2 TB external drive here where i back up all my audio installers, samples and what not. There's no need for me to even have cloud space, unless i quickly want to cccess it from any computer or smartphone. And yes, i can definitely understand though that there is a need to be able to access your installers, or sample content, but i can also understand when IK states that it does produce traffic, which costs, and therefor does the token system (after 6 months obviously). Especially considering that sample libraries can be very big. They could either let that flow into the selling price, or they do the token thing. But seriously, i think you should really back up gigabyte large libraries yourself, instead of downloading them multiple times. That's pretty stupid. Or do those get updated from time to time so there is a need to download it all again?

I do and have always backed up my sample libraries for the sheer fact I do not want to have to go through the trouble to download them again. One time my HD backup crapped out and a lot of stuff got lost. I did have a lot on DVD but still some had to be re down loaded.

My point is that if this is such a major cost that it has to be charged for, why do more companies not charge? The only other company that has charged for a re download was Imperfect Samples and he is a very small one-man company and in the end he waived the charge.

I can only imagine that it's in the sales price then usually. Considering IKM is quite a big company for the business, and that they have a lot of sample stuff, the situation might be different for them. Can only speculate though. Neither do i know how much internet traffic costs exactly, nor do i have any insight on how IKM runs their business, how many customers they have etc. obviously.

[chk071]

If IKM is afraid that users will use too much bandwidth I think it is a better solution that a file can only be downloaded (lets say) 5 times inside an unlimited time frame, rather than letting users download as many times they want inside a limited time frame.

Good idea.

[Numanoid]

I can only imagine that it's in the sales price then usually. Considering IKM is quite a big company for the business, and that they have a lot of sample stuff, the situation might be different for them. Can only speculate though. Neither do i know how much internet traffic costs exactly, nor do i have any insight on how IKM runs their business, how many customers they have etc. obviously.

When I bought IK Studio 2, I noticed that the zips I downloaded in total took about 10GB less space when I rar'ed them.

If IK is afraid of bandwidth usage, this would be a quick fix to make files smaller to download.

I took this up with Peter, who took it to IKM, but they decided do nothing about it to change that

[braj]

If IKM is afraid that users will use too much bandwidth I think it is a better solution that a file can only be downloaded (lets say) 5 times inside an unlimited time frame, rather than letting users download as many times they want inside a limited time frame.

Good idea.

+1 here, that sounds like a great compromise. I'm only downloading a 50GB library if there was a flood and my house floated away anyhow.

[trimph1]

I would like to see that but I am thinking it might not happen now

[TheKid]

If IKM is afraid that users will use too much bandwidth I think it is a better solution that a file can only be downloaded (lets say) 5 times inside an unlimited time frame, rather than letting users download as many times they want inside a limited time frame.

Good idea.

+1 here, that sounds like a great compromise. I'm only downloading a 50GB library if there was a flood and my house floated away anyhow.

Are you high? That doesn't make as much money as the current business model. And this is what it's all about: money. It is not about bandwidth or traffic costs. IK Multimedia is company which job is making money. They are not altruists.

And what happens now? This thread gets deleted, I bet.

[trimph1]

Yes. It may be about money. But, the model they are using is really confusing to a lot of the customers here.

Might it not make more sense if it went to a subscription payment type of thing?

[braj]

If IKM is afraid that users will use too much bandwidth I think it is a better solution that a file can only be downloaded (lets say) 5 times inside an unlimited time frame, rather than letting users download as many times they want inside a limited time frame.

Good idea.

+1 here, that sounds like a great compromise. I'm only downloading a 50GB library if there was a flood and my house floated away anyhow.

Are you high? That doesn't make as much money as the current business model. And this is what it's all about: money. It is not about bandwidth or traffic costs. IK Multimedia is company which job is making money. They are not altruists.

And what happens now? This thread gets deleted, I bet.

Guess what, it is every company's job to make money, even the non-profit ones. Obviously there are people at IK that want to make good products, to what degree the upper echelons of the company just want to maximize profit it debatable, but anyhow, I'm high, so I must be wrong, right?

[braj]

This thread gets deleted

Lol, yeah, because we all know that KVR never has multi-page-long threads complaining about IK, right?

[Numanoid]

And what happens now? This thread gets deleted, I bet.

You are over-estimating the importance of your input