bought iProphet on Black Friday. boy was i wrong!!! this is nothing but a mess - virtual midi and audiobus do NOT WORK over here (other synths do btw). getting support from your website is nothing but a pita - registering, resetting passwords checking my isp's spam folders for your emails...
too bad i can't get a refund - Arturia is an epic fail!!!
iProphet is a mess as is your website
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TonyFlyingSquirrel TonyFlyingSquirrel https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=162941
- KVRist
- 43 posts since 14 Oct, 2007 from Auburn, Wa.
You do realize, this was Thankgsgiving weekend?
Give em time, as today is the first business day most vendors are open after the holiday, and Arturia's main office is based in Southern California.
Submit a ticket, it'll get handled. Most folks have a reasonably good outcome from their interactions with Arturia, as can be seen in this thread: http://www.kvraudio.com/forum/viewtopic ... 4&t=438373
and: http://www.kvraudio.com/forum/viewtopic ... 4&t=448617
Give em time, as today is the first business day most vendors are open after the holiday, and Arturia's main office is based in Southern California.
Submit a ticket, it'll get handled. Most folks have a reasonably good outcome from their interactions with Arturia, as can be seen in this thread: http://www.kvraudio.com/forum/viewtopic ... 4&t=438373
and: http://www.kvraudio.com/forum/viewtopic ... 4&t=448617
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- KVRist
- Topic Starter
- 362 posts since 11 Jan, 2014
i CANT submit a ticket because their messy website says "user blocked please contact an admin"TonyFlyingSquirrel wrote:You do realize, this was Thankgsgiving weekend?
Give em time, as today is the first business day most vendors are open after the holiday, and Arturia's main office is based in Southern California.
Submit a ticket, it'll get handled. Most folks have a reasonably good outcome from their interactions with Arturia, as can be seen in this thread: http://www.kvraudio.com/forum/viewtopic ... 4&t=438373
and: http://www.kvraudio.com/forum/viewtopic ... 4&t=448617
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TonyFlyingSquirrel TonyFlyingSquirrel https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=162941
- KVRist
- 43 posts since 14 Oct, 2007 from Auburn, Wa.
Then I would most definitely contact an admin, as well as send a PM to the moderators of this forum as they are Arturia personnel to alert them of the situation.
Them being a smaller company, could have experienced what many vendors experience during the most commercially heavy online traffic weekend of the year.
Be patient, they'll take care of you.
Them being a smaller company, could have experienced what many vendors experience during the most commercially heavy online traffic weekend of the year.
Be patient, they'll take care of you.
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TonyFlyingSquirrel TonyFlyingSquirrel https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=162941
- KVRist
- 43 posts since 14 Oct, 2007 from Auburn, Wa.
Well, I've been an Analog Laboratory 49 user for about 4 years now, upgraded last year to Analog Lab and purchased V-Collection and have had no issues that Arturia wasn't able to assist me with, only to find out that any anomalies in performance where operator error, mine. They walked me through the process of correctly setting everything up, and even assisted me when sourcing a refurbished iMac when I upgraded to Pro Tools, just to make sure that what I had from Arturia would be compatible with the new machine and Pro Tools.
I nearly got the iPad versions of the soft synths as well, but then found out that my first generation iPad is not current enough to support them, so, tragedy averted.
I nearly got the iPad versions of the soft synths as well, but then found out that my first generation iPad is not current enough to support them, so, tragedy averted.
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- KVRist
- 314 posts since 30 Jun, 2003
dirmichl, did you try doing a hard reset of the iPad? With some app installs I have had issues that only went away after a hard reboot.
I don't have the iProphet so I can't comment on it in particular.
I don't have the iProphet so I can't comment on it in particular.
Dave
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- KVRer
- 1 posts since 20 Oct, 2015
This kind of situation where the user is blocked can happen if you haven't activated your account in the first place. Or sometimes it is due to too many login attempts using a wrong password/username!dermichl wrote:i CANT submit a ticket because their messy website says "user blocked please contact an admin"TonyFlyingSquirrel wrote:You do realize, this was Thankgsgiving weekend?
Give em time, as today is the first business day most vendors are open after the holiday, and Arturia's main office is based in Southern California.
Submit a ticket, it'll get handled. Most folks have a reasonably good outcome from their interactions with Arturia, as can be seen in this thread: http://www.kvraudio.com/forum/viewtopic ... 4&t=438373
and: http://www.kvraudio.com/forum/viewtopic ... 4&t=448617
When you sign up for an account, we send you an automated message with an activation link that you need to click on in order to activate your account, sometimes this message can be found in your Spam inbox.
Even though you can't log into your account, you can still contact us directly without going through your profile and we will reactivate your account so you can have access to it.
Kindly yours,
Amine.