KVR Audio

otristan · Post by **otristan** » Wed Dec 23, 2015 10:47 am

(double post)

ThomasHelzle · Post by **ThomasHelzle** » Thu Dec 24, 2015 7:52 pm

Well, it happens here, no matter what browser I use and if I clear cache or not.
Clearing cookies doesn't do anything either.
I see the same mostly empty view that others posted already.
I won't contact support (UVI support never worked for me) but hope you guys can figure out a solution instead.

Cheers,

Tom

sprnva · Post by **sprnva** » Thu Dec 24, 2015 7:56 pm

The solution is to contact support. I did this yesterday and it was sorted within a couple of hours.

jdnz · Post by **jdnz** » Fri Dec 25, 2015 1:16 am

sprnva wrote:The solution is to contact support. I did this yesterday and it was sorted within a couple of hours.

Same here, emailed them and within a couple of hours was fixed

JonSolo · Post by **JonSolo** » Fri Dec 25, 2015 2:05 am

And just HOW do we do that when we can not get to the website?

JonSolo · Post by **JonSolo** » Fri Dec 25, 2015 2:12 am

Where did you send the mail to?

sprnva · Post by **sprnva** » Fri Dec 25, 2015 2:18 am

I cleared cookies so the site wouldn't be broken and then went to http://www.uvi.net/contact-support and went through the support form.

Alternatively, you could email them directly at customersupport@uvi.net.

JonSolo · Post by **JonSolo** » Fri Dec 25, 2015 6:37 am

Thanks. Will try to contact them. Looks like I can't update till Monday. Oh well.

ThomasHelzle · Post by **ThomasHelzle** » Fri Dec 25, 2015 4:35 pm

I still don't get what this is about. Is their website database broken or was it hacked?
Why do individual users have to contact support to be able to see the website?

As for support: The times I tried to reach them I never got their answers. Only weeks later in one case I got a kind of automatic reminder that inquired if my problem was solved. Attached was a (not helpful) support answer that never went through to me. A while later, after still not getting any direct answers I got a request to rate my support experience which again included a (not helpful) reply from support that I never got. And no the mails did not go to the spam folder.
So I completely gave up on UVI support and basically just lurk on the relevant threads here to gather information from otristan etc. and otherwise hack through on my own.

I think there is a huge potential for UVI in the community and contact to the outside realm.

Cheers,

Tom

otristan · Post by **otristan** » Fri Dec 25, 2015 9:18 pm

The web guy has messed up with some prestashop user group. Some user have now issue once logged in. He tought that he fixed it but looks like he didn't. He come back next week from some quick vacations. In the meantime, the support guy can fix it manualy in the meantime.

Hope this clarify things

JonSolo · Post by **JonSolo** » Sat Dec 26, 2015 3:26 am

I have sent in a request but no fix yet. Also don't feel bad...Xfinity has the same issue. Ha!

tonedef71 · Post by **tonedef71** » Sat Dec 26, 2015 7:21 pm

thejonsolo wrote:I have sent in a request but no fix yet.

Same here.

EvilDragon · Post by **EvilDragon** » Sat Dec 26, 2015 7:28 pm

Yeah, I can't access any downloads or my account either.

Numanoid · Post by **Numanoid** » Sat Dec 26, 2015 7:31 pm

The UVI website loads fine here

tonedef71 · Post by **tonedef71** » Sun Dec 27, 2015 5:04 am

EvilDragon wrote:Yeah, I can't access any downloads or my account either.

Until this problem is fixed for all of us, the following may work for you in the mean time:

1) From within your browser, delete all saved cookies for http://www.uvi.net

2) Browse to the following page if you need to register a product serial number; you will be prompted to sign into your account first: http://www.uvi.net/en/register?module=uvi

3) Browse to the following page if you wish to download installers/updates; you will be prompted to sign into your account if you haven't done so yet: http://www.uvi.net/en/index.php?controller=my-products

UVI...is it down?