KVR Audio

Examigan · Post by **Examigan** » Fri Jan 01, 2016 8:40 pm

Another question is say (for instance) I bought Mini V, and later I sold it to someone, does it become NFR for that person, or can they trade or sell it again?

db3 · Post by **db3** » Fri Jan 01, 2016 9:10 pm

Examigan wrote:Another question is say (for instance) I bought Mini V, and later I sold it to someone, does it become NFR for that person, or can they trade or sell it again?

No, transferred licences don't become NFR. Big thumbs to Arturia, showing how it should be done

bill45 · Post by **bill45** » Fri Jan 01, 2016 9:18 pm

I un registered mini v gave him serial and unlock code.
When he tried to register on his account they said it was invalid.

Scotty · Post by **Scotty** » Fri Jan 01, 2016 9:22 pm

I think you have to go through Arturia support for each transaction. My experience is that they deposit the unlock code into the new owners account.

Examigan · Post by **Examigan** » Fri Jan 01, 2016 9:25 pm

db3 wrote:
Examigan wrote:Another question is say (for instance) I bought Mini V, and later I sold it to someone, does it become NFR for that person, or can they trade or sell it again?

No, transferred licences don't become NFR. Big thumbs to Arturia, showing how it should be done

That's good to know, thanks

murnau · Post by **murnau** » Fri Jan 01, 2016 9:25 pm

bill45 wrote:I un registered mini v gave him serial and unlock code.
When he tried to register on his account they said it was invalid.

Meffy already wrote it here: "Please send an email from your registered address to registration-inquiry@arturia.com, with the serial number you wish to release and the registered email address of the new owner."

db3 · Post by **db3** » Fri Jan 01, 2016 9:42 pm

bill45 wrote:I un registered mini v gave him serial and unlock code.
When he tried to register on his account they said it was invalid.

When you say unregistered, do you just mean from your PC?
You also have to ask Arturia support to remove it from your account to free it up. Then it can be registered to another account.

Meffy · Post by **Meffy** » Fri Jan 01, 2016 10:21 pm

murnau wrote:
bill45 wrote:I un registered mini v gave him serial and unlock code.
When he tried to register on his account they said it was invalid.
Meffy already wrote it here: "Please send an email from your registered address to registration-inquiry@arturia.com, with the serial number you wish to release and the registered email address of the new owner."

True, and I suspect that's the best approach in this case. However the thread I linked to was a few years old so the procedure might be different now.

I'll be selling along the Jupiter I just bought — sprang for the bundle when I learned about it but I didn't want to back out of the agreement to buy — so if someone has a solid answer I'll follow their advice. Otherwise I'll try the email address above.

db3 · Post by **db3** » Fri Jan 01, 2016 10:30 pm

Precise process I used last week was as follows:
After installing V collection I deactivated 3 individual duplicate licences from my computer using the Arturia Software Center (click the gears icon). I then logged into my Arturia account and selected the "Ask for help" option. I sent a message to support asking for the process to transfer those 3 licenses. I got an email back the next day saying the licences had been unregistered and were now free to be activated by others. I checked my account and they had been removed.

Meffy · Post by **Meffy** » Fri Jan 01, 2016 10:40 pm

Deactivate first. Got it, thanks!

murnau · Post by **murnau** » Sat Jan 02, 2016 6:00 am

db3 wrote:Precise process I used last week was as follows:
After installing V collection I deactivated 3 individual duplicate licences from my computer using the Arturia Software Center (click the gears icon). I then logged into my Arturia account and selected the "Ask for help" option. I sent a message to support asking for the process to transfer those 3 licenses. I got an email back the next day saying the licences had been unregistered and were now free to be activated by others. I checked my account and they had been removed.

So you can do this before finding a buyer? No names needed to send?

bill45 · Post by **bill45** » Sat Jan 02, 2016 7:40 am

I un registered mini V on the arturia site but didn't give them my nephews email.It is
no longer listed on my products page. Hope I didn't lose it. I un registered arp 2600 v
using the method suggested by meffy. Probably won't hear from them until monday.

db3 · Post by **db3** » Sat Jan 02, 2016 9:33 am

murnau wrote:So you can do this before finding a buyer? No names needed to send?

Yes, that's what happened to me. Arturia just freed up the licences and said the new owner can register the product in the same way as buying a new product. NB) Just need to make sure you've recorded the serial & unlock code for each product.

Examigan · Post by **Examigan** » Sat Jan 02, 2016 8:31 pm

db3 wrote:Precise process I used last week was as follows:
After installing V collection I deactivated 3 individual duplicate licences from my computer using the Arturia Software Center (click the gears icon). I then logged into my Arturia account and selected the "Ask for help" option. I sent a message to support asking for the process to transfer those 3 licenses. I got an email back the next day saying the licences had been unregistered and were now free to be activated by others. I checked my account and they had been removed.

I just looked where you mentioned, and it just says "Deactivate All", I don't see where to deactivate just the separate licenses.

Meffy · Post by **Meffy** » Sat Jan 02, 2016 8:51 pm

Examigan wrote:I just looked where you mentioned, and it just says "Deactivate All", I don't see where to deactivate just the separate licenses.

Same here. I'll wait for Monday and ask support to do the deactivating.

Transfer of Arturia license