That's your choice, but it's not the only valid choice.simon.a.billington wrote: I was requested the same thing, I'm on the other side of the planet almost!! But I was prepared to do a late night so they could help me out.
Neither of those reasons are issues for me. The issue here is competence with respect to my system. I'm sorry, I don't trust anyone to do any work that changes files on my computer, end of discussion. So, if you're not willing to communicate what needs to be done so that can run through my own filter of whether that makes sense or not, then I won't use your support.It's only Waves, not like they are the Internet police. Even so I had nothing to hide. No torrents, no rips no porn site bookmarks, no plans on how to make a pipe bomb.
I'm pretty sure you can see what they do right in front of you as they take control of your mouse.
For me, this is just a level that is unnecessary for a problem that is Waves problem to solve, not the customers. I would think that if it's identifying a potential problem with their software that they would be a lot more understanding about customer's concerns.
It's a feature that is only necessary because waves decided to implement their own copy protection system and that system has bugs. Sorry, I don't care how many people it helps, running remote desktop on your machine and allowing someone to poke around is putting your system at risk. The remote system may itself be compromised, you don't know that it isn't.It's a feature that has helped heaps out and pretty much constitutes the same as taking your computer in to get serviced by some tech physically.
Additionally, there may be complicated networking and security issues. My own network, for example, has multiple routers and there is no way that I'm mucking with the configuration so someone can fix something that shouldn't be broken in the first place.
It's a sledgehammer when a jeweler's hammer will do.
You don't know that. I've worked on the technical side of computers all of my life. There is always the risk of someone making a mistake, I have made mistakes. The less someone knows about your system, the more likely they are to make such a mistake. My system, for example, does not have many of the libraries in the default places. The tech would have to ask questions anyway, and it's setup that way because I want it that way.Except these guys won't go around deleting things on you.
Companies that insist on RDPing into my machine to fix their problems won't be selling me anything. People should push back on this. There's no reason to believe that the guy on the other end is competent or trustworthy. You do know that many/most security breaches come from trusted sources? Every time I'm forced to deal with tech support, e.g. the cable company, I experience layers of incompetence and laziness. Tell me again why waves is different? Do they pay their tech support more than average? I'm sorry, I doubt that's true. The chances of running into someone who doesn't even know that they're doing something wrong is very high with any tech support experience.I'd keep an open mind about it, to be honest. It's the way a lot of tech support is done these days.
If you have a bug that you can't reproduce, and a customer is offering to help you fix that bug, you should be a hell of a lot more appreciative than what I'm seeing here.
