Tracktion Software

midklang · Post by **midklang** » Tue Apr 05, 2016 10:32 pm

Hi,
I have registred biotek and that did the job - in the beginning.
Every time I start tracktion or reaper and call biotek, biotek is in demo mode.
win 7 64 bit. tracktion as 32 bit app, reaper as 64 bit app.
horst

dRowAudio · Post by **dRowAudio** » Wed Apr 06, 2016 8:22 am

Can you make sure you only have one instance of BioTek open when you register it.
It should be enough to just have one instance open but to be on the safe side, open your host, load one instance, register and then close the host.
When you re-launch all new instances should be unlocked.

midklang · Post by **midklang** » Wed Apr 06, 2016 8:32 am

Yes, I have done so - in this very beginning I only use one instance. I am not sure, but It seem to be an issue if I change the host.
horst

dRowAudio · Post by **dRowAudio** » Wed Apr 06, 2016 8:53 am

midklang wrote:I am not sure, but It seem to be an issue if I change the host.

Could you verify this? It would help us track down the problem.
I.e. if you only use T7, close and re-open it does BioTek stay unlocked?

midklang · Post by **midklang** » Wed Apr 06, 2016 9:25 am

Yes, I can

:
- T7 32 bit: register -> ok ->
- T4 32 bit: ok, registration is accepted
- reaper 64 bit: registrtion not accepted -> new registration needed
- back to T7 32 bit: registrtion not accepted -> new registration needed

midklang · Post by **midklang** » Wed Apr 06, 2016 11:38 am

When I try to unlock offline I get the message box:
Rgistration failed
The supplied key file was either corrupt or invalid, pleas try again

dRowAudio · Post by **dRowAudio** » Wed Apr 06, 2016 11:42 am

Are you sure you entered your machine ID in correctly? Note that it has to be the one in the plugin UI, not the one from the Tracktion about box.

midklang · Post by **midklang** » Wed Apr 06, 2016 12:00 pm

Yes, I did so. But I asked myself about the listbox in my account: there only is the T-ultimat bundle to select, not biotek itself. horst

dRowAudio · Post by **dRowAudio** » Wed Apr 06, 2016 12:09 pm

Ok thanks, I think that might be the problem. I've sent an message to our webmaster to look in to this.

But isn't the online unlock working for you?

dRowAudio · Post by **dRowAudio** » Wed Apr 06, 2016 12:15 pm

midklang wrote:Yes, I can :
- T7 32 bit: register -> ok ->
- T4 32 bit: ok, registration is accepted
- reaper 64 bit: registrtion not accepted -> new registration needed
- back to T7 32 bit: registrtion not accepted -> new registration needed

Ok, thanks. It does look like there's something odd going on here. I'll take a look in to it.

midklang · Post by **midklang** » Wed Apr 06, 2016 12:37 pm

dRowAudio wrote:But isn't the online unlock working for you?

Yes it does. I'm running a laptop and a 100% silent desktop in my studio and I try to avoid an internet connection with that desktop computer.
horst

midklang · Post by **midklang** » Wed Apr 06, 2016 5:27 pm

Aditional info:
Seem to be an issue in combination with reaper. In combination as VST with Ableton Live 9.5 it is ok so far.
horst

dRowAudio · Post by **dRowAudio** » Wed Apr 06, 2016 5:29 pm

Thanks, this is a problem when switching between 32 and 64 bit versions of the plugin.
If you stick with the same architecture it should stay unlocked.

We're looking into a fix at the moment.

midklang · Post by **midklang** » Wed Apr 06, 2016 5:48 pm

Ah, ok, thank you.
I'm using T as 32 bit as I have lots of 32 bit plugins plus old projects I want to user further on. And reaper has a brilliant 32 to 64 bit bridge inbuilt that allows me to use the 64 bit version. As I don't want to change that I will wait for the fix as for Live is the same as with Tracktion.
horst

dRowAudio · Post by **dRowAudio** » Wed Apr 06, 2016 6:03 pm

As long as you use the 32-bit version of BioTek in Reaper (even in the 64-bit version) it should stay unlocked.

Tracktion Software

KVR Audio

biotek registration problem