u-he

carrieres · Post by **carrieres** » Mon Sep 05, 2016 7:44 am

hi,
i was reading your last newsletter and i wanted to buy the last soundset for hive : catalyst
i clicked on the link and been presented with the hive soundset page, i clicked on add to cart, pay with paypal and i received the hive science soundset

this is a soundset i already bought the 27 january

can you help me with canceling my order or swaping the soundset ?
i can't explain how i made the mistake, at first i thought your shop was faulty, but now i think the soundset was in the cart from my last order ...

Viktor [TUC] · Post by **Viktor [TUC]** » Mon Sep 05, 2016 8:07 am

Hi Carrieres,
no problem, can you quickly send me an email about this to: Support [at] u-he.com
That'd be great, then I'll sort it out right away

Viktor
u-he team

carrieres · Post by **carrieres** » Mon Sep 05, 2016 8:20 am

thank you, i sent you an email

carrieres · Post by **carrieres** » Mon Sep 05, 2016 1:56 pm

Problem solved, thank you Viktor and all the u-he team for your great support !

u-he

KVR Audio

help need with my last night order ...