support?

[dermichl]

any reason why you don't answer email or fb questions?

no answers no sales it's that easy!!!

[onerob]

They're at NAMM at the moment.

[commodore]

I've tried contacting them since January and have not had any reply. I've tried their contact form on their website twice, tried directly via email once, and once via PM to kv331 here at KVR (although they haven't read the PM yet).

If you work for Kv331, please contact me. I'm having a problem with activation, and it's almost been a month...

Thanks!

[dermichl]

sems they earnd enough money to ignore customers and sales questions...

[gjvti]

Perhaps they are way too busy working on synthmaster one

Really hope upcoming Synthmaster One iOS will be AU3 compatible usable with AUM - if so that will be instant purchase

[commodore]

.. if so that will be instant purchase

Unless they are too busy working on the next project to take your order.

[stratum]

sems they earnd enough money to ignore customers and sales questions...

Probably it's just that there isn't any dedicated support personnel in the team, Bulent is as at NAMM, Gercek is at a concert and so on, and when they come back they'll see that their email inbox is full

[commodore]

Bulent helped me via email. So today was a good day.

[dermichl]

so there was quite some time to give support but there was none.
thanks for nothing! get off of my iPad...