MuTools

MuTools · Post by **MuTools** » Thu Apr 13, 2017 9:06 pm

It's still too vague for me, sorry.
Can you repeat the crash each time again using the same steps?
If yes then please remove all VSTs one by one, and each time verify if you can still repeat the crash with the same step by step. Then if you have a project without VSTs with which you can still repeat the crash then please send me the project together with an very precise description of each step i have to take so to repeat that crash. Thanks.

imstre · Post by **imstre** » Fri Apr 14, 2017 6:15 am

mutools wrote: Can you repeat the crash each time again using the same steps?

Hi,
Yes I can repeat without VST; in the case will send all steps,I make movies;
otherwise We will not send anything

Thenks
p.s.
I also want that your "baby" would be a great! and falling from the carrier

I love him

MuTools · Post by **MuTools** » Fri Apr 14, 2017 12:16 pm

Imstre, just wondering: Why doesn't the MuLab log file of the 2nd crash (Log-20170413-192417.Txt) start with the normal log file header "OpSys=Windows" etc... Did you truncate it yourself before zipping it?

imstre · Post by **imstre** » Fri Apr 14, 2017 1:40 pm

mutools wrote:Imstre, just wondering: Why doesn't the MuLab log file of the 2nd crash (Log-20170413-192417.Txt) start with the normal log file header "OpSys=Windows" etc... Did you truncate it yourself before zipping it?

no no,sending and zipping Original...maybe..after the first crash send txt yes and
then (project was not saved therefore second time clicks in autosave di crashed projeckt and I worked further and occurred next crash - send txt intact.

Thanks

pljones · Post by **pljones** » Fri Apr 14, 2017 5:05 pm

Hm. I just

noticed something. Up until 7.3.12, MuLab audio out to my ASIO driver works perfectly well. 7.3.14 and 7.3.16 produce no audio.

I've reverted to 7.3.2 with no user settings at all, then tried applying the patch files. Changing from 12 to 14 stops the audio. Changing from 14 to 12 makes the audio work again. 16 is as silent as 14. There's nothing obviously not working - no diagnostics, it looks like it's working, just no sound.

MuTools · Post by **MuTools** » Fri Apr 14, 2017 5:36 pm

Are you sure you have the latest version of your driver?

About the difference: Indeed, starting with M7.3.14 it's build on a new system.
But it should not make a difference. At least theoretically.
Pls check the driver version. Thx.

pljones · Post by **pljones** » Fri Apr 14, 2017 5:53 pm

Yes. They don't make newer ones. 2013-01-28 https://echoaudio.com/pages/windows-drivers

MuTools · Post by **MuTools** » Fri Apr 14, 2017 6:09 pm

Please try reinstalling the driver.

pljones · Post by **pljones** » Sat Apr 15, 2017 7:24 am

mutools wrote:Please try reinstalling the driver.

I will but only MuLab is failing out of all my ASIO software.

--EDIT--
Done -- no difference, 7.3.12 works and 7.3.14 and 16 do not work.

imstre · Post by **imstre** » Sat Apr 15, 2017 8:33 am

Hi,
Crash

work whit basic step sequonser and...
I repeated but did not crash.

MuTools · Post by **MuTools** » Sat Apr 15, 2017 9:44 am

pljones wrote:
mutools wrote:Please try reinstalling the driver.
I will but only MuLab is failing out of all my ASIO software.
--EDIT--
Done -- no difference, 7.3.12 works and 7.3.14 and 16 do not work.

Is that both with MuLab 32 bit and 64 bit?
And what exactly is failing?
Do you get an error message?
If not then right-click MuLab's CPU display -> Show Audio Engine Stats
Does the callback counter go up all the time?

MuTools · Post by **MuTools** » Sat Apr 15, 2017 9:48 am

imstre wrote:Hi,
Crash work whit basic step sequonser and...
I repeated but did not crash.

I don't see crash details (= "Exception" info) in the MuLab log so you didn't get a red alert so pls include the Windows crash details from the event viewer.
Also: The MuLab log tells that the only action you did was minimizing a window.
Are you sure you included the respective MuLab log of the crash?

imstre · Post by **imstre** » Sat Apr 15, 2017 10:50 am

mutools wrote:
imstre wrote: Also: The MuLab log tells that the only action you did was minimizing a window.
Are you sure you included the respective MuLab log of the crash?

you are right! not that log !

dakkra · Post by **dakkra** » Sat Apr 15, 2017 3:12 pm

pljones wrote:
mutools wrote:Please try reinstalling the driver.
I will but only MuLab is failing out of all my ASIO software.

--EDIT--
Done -- no difference, 7.3.12 works and 7.3.14 and 16 do not work.

I had a similar issue with my Focusrite Scarlett 2i2 when I upgraded to 7.3.16. The solution for me (after a couple days fighting with it) was a clean Mulab install and an clean ASIO driver install.

This is an odd occurrence as I don't believe Jo changed much to the audio engine in the update. I wonder what's causing the interfacing problem.

Dakkra

MuTools · Post by **MuTools** » Sat Apr 15, 2017 3:34 pm

It's indeed odd. I'm looking into this with pljones via email. Will post the result here. I'm not sure if it's about a same issue as with your asio driver. Did you download the latest driver? Maybe that fixed it on your system?

MuTools

KVR Audio

MuLab & MUX VST 7.4.6