The best thing about Reaper is also the worst: Low cost barrier
Ever been to a star party?
Group 1: Built their own telescope, including grinding their own mirror - Reaper
Group 2: Bought a high-end ready-made scope - Cubase / Live / Logic
Group 3: Received a department store scope as a gift - Garageband / iPad apps
Group 2 is where most people reside IMO. Reaper is pretty good by default, but it really shines if you like tinker and have access to some extra customizations. Unfortunately the low cost and lengthy free trial often bring in a group of users that would be less unhappy elsewhere.
disappointed with creappy reaper
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Distorted Horizon Distorted Horizon https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=392076 - Banned
- 3878 posts since 17 Jan, 2017 from Planet of cats
If you sent them email, prepare to wait. They'll answer you eventually, but it may take time and they propably point you to send your question to their forums (http://forum.cockos.com/forumdisplay.php?f=20).sickamorz wrote:Take your money then no support at all.
Little bit different way to work than for example bitwig does, but it works.
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- Rad Grandad
- 38041 posts since 6 Sep, 2003 from Downeast Maine
1 post since march 30th 2015...dont hold your breath. Likely candidate for a lock
The highest form of knowledge is empathy, for it requires us to suspend our egos and live in another's world. It requires profound, purpose‐larger‐than‐the‐self kind of understanding.
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- KVRAF
- 14740 posts since 19 Oct, 2003 from Berlin, Germany
Ohhhh.... says the one that uses Cubase Elements/Artist and is probably happy with the "support" there...chk071 wrote:Well, that's a ridiculous policy, if that is true. Even if the devs regularly check the forum, they can't check everything at any time. And forum users are no support workers. I think i can say that much after frequenting computer support forums for years.nineofkings wrote:This is IL's official support policy as well - "Try posting on the forum."chk071 wrote:Hope you're not serious. "Hey, why does Microsoft need support? There's billions of users on the net which can help you out!"Slaapstadseun wrote:What do you need support with? There are many Reaper users here, we'll try to help you.
In all honesty - you can say what you want about Reaper (host) or it's community. But unlike other host developers I've encountered in recent years, you simply go to their forum, ask a question and usually get a helpful answer within minutes. Without snarky commentary, or "use the search function... meh!"/locked, or worse thread responses (you do have some experience with this, you know what I'm talking about).
But hey... nice to see you in this thread as well, giving your usual enlightened commentary!
Probably - but definitely 15 minutes of extra fame for the usual suspects...Hink wrote:1 post since march 30th 2015...dont hold your breath. Likely candidate for a lock
Last edited by Compyfox on Tue Jun 13, 2017 7:01 pm, edited 1 time in total.
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- KVRer
- 28 posts since 10 May, 2015
I'll bet this guy is not going to come back to explain his pain. If he does, the reason will be to defend what I said. 
Insult the powerful DAW and light up the fire and others will flame it good. 
Insult the powerful DAW and light up the fire and others will flame it good. -
- KVRAF
- 14740 posts since 19 Oct, 2003 from Berlin, Germany
*snicker* Right...Bereket wrote:Insult the powerful DAW and light up the fire and others will flame it good.
But have you actually tried REAPER..?
[/sarcasm]
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- KVRAF
- 5851 posts since 9 Jul, 2002 from Helsinki
Reaper is all seven sorts of shit, but they state in the EULA that it's sold as is (like freeware), and there's no guaranteed support. However, if you post a sensible question on the forum, it will be answered by often quite knowledgeable users faster than you'd get any reply from normal customer support.
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- KVRAF
- 3878 posts since 28 Jun, 2009 from Wherever I lay my hat
I have added "creappy" to my linguistic arsenal, thanks OP! Maybe it'll find its way into a song! 
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- KVRAF
- 14740 posts since 19 Oct, 2003 from Berlin, Germany
Guess that's a bit too late now, as you've already responded to the "customer support" thing...chk071 wrote:Sorry, won't bite.
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- Banned
- 163 posts since 9 Jan, 2011
Ugh.chk071 wrote:Hope you're not serious. "Hey, why does Microsoft need support? There's billions of users on the net which can help you out!"Slaapstadseun wrote:What do you need support with? There are many Reaper users here, we'll try to help you.
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- KVRAF
- 16827 posts since 13 Oct, 2009
I know, let's all argue about Reaper support with a one-post-ghost!
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- KVRAF
- 6097 posts since 5 Jul, 2001 from Just about .... there
OK LETS DO
99% of help requests are "I can't hear my MIDI Keyboard when I play back my recording", or similar. It isn't any software companies job to teach people the basics of using a given type of software for whatever its purpose is. Another symptom of the entitled ethos. Forums serve their purpose to support newbs. You'd be surprised how fast you get responses to actual issues from most companies.
99% of help requests are "I can't hear my MIDI Keyboard when I play back my recording", or similar. It isn't any software companies job to teach people the basics of using a given type of software for whatever its purpose is. Another symptom of the entitled ethos. Forums serve their purpose to support newbs. You'd be surprised how fast you get responses to actual issues from most companies.
If you have to ask, you can't afford the answer
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- KVRAF
- 35689 posts since 11 Apr, 2010 from Germany
Sorry, i still won't bite.Compyfox wrote:Guess that's a bit too late now, as you've already responded to the "customer support" thing...chk071 wrote:Sorry, won't bite.
