Really daft "how to redeem" question

[JohnMS]

Okay, I bought Loom Classic via KVRAudio Marketplace, having a nice Black Friday discount. Alas, the process described is FUBAR for Loom Classic, as one can only download a trial version, and not buy it, click on the cart and enter the code. What to do?

The only thing I've found which looks useable is:

http://www.airmusictech.com/registration

[sbangs_air]

Can you send us a PM with your order details or drop us a line at softwaresales@airmusictech.com we will get you on the right path

[pekbro]

The trial version is probably the full version, unless you have a download link in your KVR Market place account.
The number you get is typically an iLok activation code. Some have stated you can activate it with just a serial number, but this is not something I have seen (although I never looked for it either). Anyway, aside from the reports of serial activation, you would redeem that code in the iLok license manager, under the licenses menu: "redeem activation code". Of course, you have to install the manager first if you haven't, the plugin installer should prompt you to install iLok license support when you install it.

-Cheers

*heh, or do what that guy said

[JohnMS]

The trial version is probably the full version, unless you have a download link in your KVR Market place account.
The number you get is typically an iLok activation code. Some have stated you can activate it with just a serial number, but this is not something I have seen (although I never looked for it either). Anyway, aside from the reports of serial activation, you would redeem that code in the iLok license manager, under the licenses menu: "redeem activation code". Of course, you have to install the manager first if you haven't, the plugin installer should prompt you to install iLok license support when you install it.

-Cheers

*heh, or do what that guy said

That wasn't the problem. To redeem a purchase, you have to click "Buy" on the Air Music site, and paste a 7-digit code provided through the KVR Audio marketplace into a box. As the "buy" field was missing, the process was basically AWOL, meaning buyers couldn't redeem their purchase and get a serial number to enter in the iLok License Manager. All has been sorted out, though.

[pekbro]

Ahh weird, I've only bought a couple items from the marketplace, none of them from AIR. For me its always just been the iLok number that you receive. I'll know in the future though... Thx