Impossible to buy?
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- KVRian
- 544 posts since 24 Jan, 2004 from Sweden
I have tried several times today, to purchase the W9 upgrade. But everytime, after I have entered the credit card data, I get the message "An error ocurred on the server. Please try again". Needless to say, trying again doesn't help.
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- Tracktioneer
- 542 posts since 31 Dec, 2012 from Seattle
Hmm - sounds strange - we are seeing lots of successful orders coming though
Ping our support team so they can privately look at your account and web settings etc
Reach them at: support@tracktion.com
Ping our support team so they can privately look at your account and web settings etc
Reach them at: support@tracktion.com
Tracktion Software Corporation
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- KVRist
- 65 posts since 4 Nov, 2016 from UK
I had a few problems with W8. In the end, I paid with PayPal instead. I did the same this time.
New music channel guitars/synths - https://www.youtube.com/channel/UCVXqEE ... lnb-QwIaeA
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- Tracktioneer
- 542 posts since 31 Dec, 2012 from Seattle
Sounds good - PayPal actually handles all the payment methods - they are our payment gateway
Might be worth checking with them if there is an issue with your credit card or card provider - its very rare for transactions to be blocked
Might be worth checking with them if there is an issue with your credit card or card provider - its very rare for transactions to be blocked
Tracktion Software Corporation
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- KVRian
- Topic Starter
- 544 posts since 24 Jan, 2004 from Sweden
Well, I have paid with the same method for previous versions. I'll try again tomorrow.
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- KVRian
- Topic Starter
- 544 posts since 24 Jan, 2004 from Sweden
I tried again today but no luck. Strange, since I used this card to purchase software from the US as recently as last week. Anyway, I gave up and went the Paypal route.