Plugin Boutique delayed purchase timescales

[madwab]

This morning I picked up the 'Premier Collection Crossgrade from AIEP 3 COMPLETE' by Sonivox, from Plugin Boutique. The installation instructions begin by saying to mail the order number and AIEP3 serial to support@pluginboutique.com.

That immediately set alarm bells ringing - my purchase isn't going to be complete until the support team get involved? Sure enough, the automated reply asks me for details of the 'problem'. Bottom line, it's 4 hours later and I've heard nothing from them. I've bought lots of stuff from them and I know they're legit, but this seems to be an absurd way of doing things. Am I going to have to wait x business days (where x hasn't been provided) to get my serial?

Plugin Boutique appear to offer no phone support. Does anyone have any idea what the timescales involved here might, or should, be?

Thanks

[Chapelle]

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[madwab]

Of course - I forgot they charge in GBP. Assuming they respond when I get up tomorrow, that's a near 24 hour delay; and given that I bought the AIEP from them, they didn't really have to ask for its serial. Ho hum. Thanks