Muse Research

musicmanstan · Post by **musicmanstan** » Fri Jun 01, 2018 7:20 am

I have a VIP Receptor and was getting ready to install a Vst plugin. I opened up my muse remote control interface and clicked on "Show Drive". For a minute it looked like it was going to open up. It scans and searches but doesn't open a view of my Receptor Hard drive. The "Open Viewer" works fine. I'm able to see and work my Receptor remote viewer. I saw a post with the same issue that I have but it wasn't resolved. Hopefully someone knows the answer to my predicament.

Thanks

Fishoow · Post by **Fishoow** » Tue Jun 05, 2018 8:01 pm

Windows or Mac?

musicmanstan · Post by **musicmanstan** » Tue Jun 05, 2018 11:25 pm

Windows 10

Fishoow · Post by **Fishoow** » Wed Jun 06, 2018 5:47 am

Sorry. I can only speak for Mac interface.

musicmanstan · Post by **musicmanstan** » Wed Jun 06, 2018 3:08 pm

Thanks anyway Fishoow. The help section of the Muse remote control GUI suggests a resetting of the router. Even though I can see the mixer/view section of my VIP via the Muse Remote control, I can't see the Receptor in my network view of my PC. I see all my devices connected except for the Receptor. So resetting the router might just do the trick. I'll try it later on today.

plethoraguy · Post by **plethoraguy** » Wed Jun 06, 2018 8:52 pm

You may also look at the network address assigned to your receptor (ie. 192.168.xx.xx, or whatever) This is viewable in the muse lcd display when you go to setup>network. Then just type that address in to your PC when looking for network connections, rather than making your PC browse for all connections. I am a MAC man like Fish, but Windows can't be too terribly different.

musicmanstan · Post by **musicmanstan** » Thu Jun 07, 2018 1:12 am

Thanks plethoraguy,

I'll try that as well. I appreciate the help

andym63 · Post by **andym63** » Thu Jun 07, 2018 8:59 pm

Hi
Try turning off the windows 10 firewall.Before you mess with yourrauter.
Andy

musicmanstan · Post by **musicmanstan** » Thu Jun 14, 2018 2:20 pm

Thanks Andym63.

My brother was having the same problem on his Receptor. He contacted a former tech employee with Muse Research who resolved the hard drive issue for him. Of course he paid for it. I guess that's my next step.

musicmanstan · Post by **musicmanstan** » Tue Jul 17, 2018 5:27 pm

Follow up:

I finally got some help from a former Muse Research employee. It turns out the problem is with the Windows 10 OS. He had to go in and make a few changes. It works fine now.

Fishoow · Post by **Fishoow** » Tue Jul 17, 2018 8:03 pm

Changes to the Receptor OS? Hmm

Muse Research

KVR Audio

Can't view my VIP receptor hard drive