Plugin Alliance new transfer policy caused concerns and is corrected...
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- KVRAF
- 6279 posts since 8 Jul, 2009
yey. that's great they made a good decision.
Last edited by plexuss on Fri Dec 07, 2018 8:28 am, edited 1 time in total.
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- KVRist
- 165 posts since 14 Sep, 2006 from here and beyond
Hmmm...Linkedin lists 6 employees, Dirk included. I suppose not all of them can modify the website to replace the licensing policy and modify the underlying store application code.Havok wrote: Fri Dec 07, 2018 7:51 am Weirdly enough, I couldn't even find out exactly who started this internally
Anyways, thank you for letting us know and
to us for standing up for our rights.-
- KVRAF
- 2236 posts since 23 May, 2005 from West Country, UK
This makes for a pretty peculiar read but the right result has been reached.Havok wrote: Fri Dec 07, 2018 7:51 am
[Quoting Dirk]
Weirdly enough, I couldn't even find out exactly who started this internally and how and when, but we'll fix it. For past and future transfers, of course.
Our support agents recently started to enforce a rule that was in place for a while in theory (according to our system & data analysis), but had not been applied in the past.
I only learned about this from you guys in this group raising concerns about this in this fb group, and while I didn't like the tone of every single reply to the related threads here, I do appreciate you guys pointing out what was a mistake indeed.
Glad we could catch it quickly this way, and we'll start to work on improving / correcting things right away. Thanks for reporting the mistake here!
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- KVRAF
- Topic Starter
- 8037 posts since 28 Dec, 2015 from Atlantis Island
Good result for our intervention, thanks Guys!
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- KVRist
- 300 posts since 27 Apr, 2012
So he made a huge mistake and doesn't feel the need to apologize to all their customers, just the FB ones. Weird communication for a company sending commercial emails all the time.Havok wrote: Fri Dec 07, 2018 7:51 am Posted in the FB group:
Dirk / PA
PS: please feel free to share this info / message in other groups or forums as I won't do an "online tour" now to every forum and post out there. Thanks for your help!
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- KVRAF
- 6391 posts since 8 Jun, 2009
How this probably went down:Havok wrote: Fri Dec 07, 2018 7:51 am Weirdly enough, I couldn't even find out exactly who started this internally
"But Dirk, you said we should do this because all the secondhand deals were killing our prices."
"I don't remember that."
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- KVRian
- 1367 posts since 21 Dec, 2013 from USA
Glad they are fixing it. Company made a mistake and they actually changed their policy due to customer response. Cheers!
Actually quite rare. Considering how much anger there has been around here at certain companies for screwing up lately: Musician's Friend / Softube (BF messup), Waves (duh), Arturia (lowest price ever!!!!!!!!!), Output (price screwup on bundle), and Orchestral Tools (no sales ever!).
PA actually did the right thing.
Actually quite rare. Considering how much anger there has been around here at certain companies for screwing up lately: Musician's Friend / Softube (BF messup), Waves (duh), Arturia (lowest price ever!!!!!!!!!), Output (price screwup on bundle), and Orchestral Tools (no sales ever!).
PA actually did the right thing.
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- KVRAF
- 3362 posts since 31 Dec, 2004 from People's Republic of Minnesota
Gamma-UT wrote: Fri Dec 07, 2018 2:16 pmHow this probably went down:Havok wrote: Fri Dec 07, 2018 7:51 am Weirdly enough, I couldn't even find out exactly who started this internally
"But Dirk, you said we should do this because all the secondhand deals were killing our prices."
"I don't remember that."
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- KVRAF
- 14471 posts since 16 Feb, 2005 from Planet Earth, Somewhere
Gamma-UT wrote: Fri Dec 07, 2018 2:16 pmHow this probably went down:Havok wrote: Fri Dec 07, 2018 7:51 am Weirdly enough, I couldn't even find out exactly who started this internally
"But Dirk, you said we should do this because all the secondhand deals were killing our prices."
"I don't remember that."
dwl
In all seriousness, I also see a negative in this. For other developers.
It could give a possible very vocal minority inordinate amount of sense of entitlement.
rsp
sound sculptist
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- KVRist
- 165 posts since 14 Sep, 2006 from here and beyond
an "inordinate amount of sense of entitlement" ?zvenx wrote: Fri Dec 07, 2018 2:52 pm In all seriousness, I also see a negative in this. For other developers.
It could give a possible very vocal minority inordinate amount of sense of entitlement.
rsp
You must be joking
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- KVRian
- 1016 posts since 16 Aug, 2010 from almost everywhere...
LMAO, very believable.PA Dirk wrote: Weirdly enough, I couldn't even find out exactly who started this internally and how and when, but we'll fix it.
They sure as hell are taking their customers for idiots.
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- KVRian
- 1367 posts since 21 Dec, 2013 from USA
True, but again... When is the last time a company changed something this quick from customer posts on a few boards and E-mails?
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- KVRAF
- 5440 posts since 4 Aug, 2006 from Helsinki
Was it canceling the post-charge of the VAT?dandezebra wrote: Fri Dec 07, 2018 6:11 pm True, but again... When is the last time a company changed something this quick from customer posts on a few boards and E-mails?
Must be very close, anyway...