Plugin Alliance new transfer policy causes concerns and shall be corrected...

VST, AU, etc. plug-in Virtual Effects discussion
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plexuss
KVRAF
2369 posts since 8 Jul, 2009

Post Fri Dec 07, 2018 12:19 am

yey. that's great they made a good decision. :phones:
Last edited by plexuss on Fri Dec 07, 2018 12:28 am, edited 1 time in total.

iftango
KVRist
95 posts since 14 Sep, 2006 from here and beyond

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 12:27 am

Havok wrote:
Thu Dec 06, 2018 11:51 pm
Weirdly enough, I couldn't even find out exactly who started this internally
Hmmm...Linkedin lists 6 employees, Dirk included. I suppose not all of them can modify the website to replace the licensing policy and modify the underlying store application code.

Anyways, thank you for letting us know and :clap: to us for standing up for our rights.

:phones:

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lnikj
KVRAF
1845 posts since 23 May, 2005 from the North Cornwall coast

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 12:33 am

Havok wrote:
Thu Dec 06, 2018 11:51 pm

[Quoting Dirk]

Weirdly enough, I couldn't even find out exactly who started this internally and how and when, but we'll fix it. For past and future transfers, of course.

Our support agents recently started to enforce a rule that was in place for a while in theory (according to our system & data analysis), but had not been applied in the past.

I only learned about this from you guys in this group raising concerns about this in this fb group, and while I didn't like the tone of every single reply to the related threads here, I do appreciate you guys pointing out what was a mistake indeed.

Glad we could catch it quickly this way, and we'll start to work on improving / correcting things right away. Thanks for reporting the mistake here!
This makes for a pretty peculiar read but the right result has been reached.

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martinjuenke
KVRAF
2536 posts since 28 Dec, 2015 from Germany

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 12:51 am

Good result for our intervention, thanks Guys!

Flowing atmospheric music
http://www.sonoryth.bandcamp.com/music

tappert
KVRist
115 posts since 27 Apr, 2012

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 3:46 am

Havok wrote:
Thu Dec 06, 2018 11:51 pm
Posted in the FB group:

Dirk / PA

PS: please feel free to share this info / message in other groups or forums as I won't do an "online tour" now to every forum and post out there. Thanks for your help!
So he made a huge mistake and doesn't feel the need to apologize to all their customers, just the FB ones. Weird communication for a company sending commercial emails all the time.

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Gamma-UT
KVRAF
4435 posts since 8 Jun, 2009 from UK

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 6:16 am

Havok wrote:
Thu Dec 06, 2018 11:51 pm
Weirdly enough, I couldn't even find out exactly who started this internally
How this probably went down:

"But Dirk, you said we should do this because all the secondhand deals were killing our prices."

"I don't remember that."

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dandezebra
KVRian
805 posts since 21 Dec, 2013 from USA

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 6:22 am

Glad they are fixing it. Company made a mistake and they actually changed their policy due to customer response. Cheers!

Actually quite rare. Considering how much anger there has been around here at certain companies for screwing up lately: Musician's Friend / Softube (BF messup), Waves (duh), Arturia (lowest price ever!!!!!!!!!), Output (price screwup on bundle), and Orchestral Tools (no sales ever!).

PA actually did the right thing.

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masterhiggins
KVRAF
1888 posts since 31 Dec, 2004 from People's Republic of Minnesota

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 6:46 am

Gamma-UT wrote:
Fri Dec 07, 2018 6:16 am
Havok wrote:
Thu Dec 06, 2018 11:51 pm
Weirdly enough, I couldn't even find out exactly who started this internally
How this probably went down:

"But Dirk, you said we should do this because all the secondhand deals were killing our prices."

"I don't remember that."
:lol:

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zvenx
KVRAF
6785 posts since 16 Feb, 2005 from Kingston, Jamaica

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 6:52 am

Gamma-UT wrote:
Fri Dec 07, 2018 6:16 am
Havok wrote:
Thu Dec 06, 2018 11:51 pm
Weirdly enough, I couldn't even find out exactly who started this internally
How this probably went down:

"But Dirk, you said we should do this because all the secondhand deals were killing our prices."

"I don't remember that."

dwl

In all seriousness, I also see a negative in this. For other developers.
It could give a possible very vocal minority inordinate amount of sense of entitlement.
rsp
sound sculptist

iftango
KVRist
95 posts since 14 Sep, 2006 from here and beyond

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 8:36 am

zvenx wrote:
Fri Dec 07, 2018 6:52 am
In all seriousness, I also see a negative in this. For other developers.
It could give a possible very vocal minority inordinate amount of sense of entitlement.
rsp
an "inordinate amount of sense of entitlement" ?
:o
You must be joking

User avatar
zvenx
KVRAF
6785 posts since 16 Feb, 2005 from Kingston, Jamaica

Re: Plugin Alliance new transfer policy causes concerns and shall be corrected...

Post Fri Dec 07, 2018 8:50 am

Not at all.
rsp
sound sculptist

systmu
KVRist
327 posts since 7 Feb, 2015

Re: Plugin Alliance new transfer policy causes concerns and shall be corrected...

Post Fri Dec 07, 2018 9:28 am

I said it once
and I'll say it again.
Dirk is a good dude.

User avatar
soulone82
KVRian
874 posts since 16 Aug, 2010 from almost everywhere...

Re: Plugin Alliance new transfer policy causes concerns

Post Fri Dec 07, 2018 10:09 am

PA Dirk wrote: Weirdly enough, I couldn't even find out exactly who started this internally and how and when, but we'll fix it.
LMAO, very believable.

They sure as hell are taking their customers for idiots.

:roll:

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dandezebra
KVRian
805 posts since 21 Dec, 2013 from USA

Re: Plugin Alliance new transfer policy causes concerns and shall be corrected...

Post Fri Dec 07, 2018 10:11 am

True, but again... When is the last time a company changed something this quick from customer posts on a few boards and E-mails?

User avatar
Harry_HH
KVRAF
3070 posts since 4 Aug, 2006 from Helsinki

Re: Plugin Alliance new transfer policy causes concerns and shall be corrected...

Post Fri Dec 07, 2018 10:17 am

dandezebra wrote:
Fri Dec 07, 2018 10:11 am
True, but again... When is the last time a company changed something this quick from customer posts on a few boards and E-mails?
Was it canceling the post-charge of the VAT?
Must be very close, anyway...

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