Tracktion Software

fernee · Post by **fernee** » Sun Feb 03, 2019 7:52 am

I have the Waveform DAW from a bundle with a Behringer U-PHORIA UMC204HD hardware, installed, and worked fine untill a couple of days, that I had a noise coming and figured out it came from the Collective, that appears locked.
I can´t find how to unlock it, I used the off line machine number and the Tracktion generated key but doesn´t work…
Need help on this
Anyone?

jabe · Post by **jabe** » Sun Feb 03, 2019 5:06 pm

A good question. I've had a good old root around and it's not obvious. Try clicking on the word Collective towards the top left (not on the title bar). There's an option to check for updates on there, but the authorisation option might appear there too.

fernee · Post by **fernee** » Sun Feb 03, 2019 5:47 pm

Tanks jabe, the thing is, I don’t have a number for Collective, I have the Waveform unlock, not the plugin...
I’ll give it a try anyway, all possibilities

morelia · Post by **morelia** » Sun Feb 03, 2019 8:17 pm

I'm pretty sure you have to log into your Tracktion account from the plugin interface.

dRowAudio · Post by **dRowAudio** » Sun Feb 03, 2019 10:33 pm

There's an "Unlock" button in the top-right hand of the Collective UI. Click that and you'll see an option to unlock via an offline key file. The machine ID in this box may be different from the one in the main Waveform app.

Is this machine connected to the internet? If so, you can just use the online unlock with your tracktion.com username and password.

fernee · Post by **fernee** » Mon Feb 04, 2019 12:07 am

dRowAudio, I did that, but it won’t unlock.
I’m about to get the upgrade to v.9, with some options for $109 and maybe delete and uninstall everything so I’ll start fresh and clean, maybe is a good option, right? What do you guys think?

jabe · Post by **jabe** » Mon Feb 04, 2019 12:40 am

v.10 is only a couple of weeks away, more or less.

fernee · Post by **fernee** » Mon Feb 04, 2019 3:28 am

...mmm, sounds nice
But a couple of weeks is a long wait
Could unisnstall and reinstall actual v.8 maybe?

fernee · Post by **fernee** » Mon Feb 04, 2019 4:58 am

I got rid of the noise!!!
Don’t really know how following advices from all of you, it’s no longer there...
But something new came up, in the main interface, I can see the plugins I loaded in the tracks, but I can load them again, I mean, if I click on the “+” button to load something, just shows: waveform plugins and plugin racks, no more VST, or VST3 or anything else... where did everything go?

jabe · Post by **jabe** » Mon Feb 04, 2019 5:25 am

Better do plug-in scans again!

fernee · Post by **fernee** » Tue Feb 05, 2019 12:09 am

I did a reescan on every folder, VST, VST2, VST3, Steinberg, Collective, etc.
Still not appearing in the “+” button, can’t load collective, or any other

jabe · Post by **jabe** » Tue Feb 05, 2019 12:41 am

Plug-ins aren't listed under the + button as VST and VST3. They're listed more or less by manufacturer. Collective is under the Tracktion one, probably last on the list. I assume you're not using the + with the red background. If you're expecting more plug-ins and plug-in manufacturers, perhaps there are folders that didn't get scanned. If you are missing some, compare the lists under Plugins on the Settings page and see if they were all accepted.

fernee · Post by **fernee** » Tue Feb 05, 2019 5:34 am

I did a full scan, but still can’t see anything
I’m posting the pop-up menus so you can see what I have....

dRowAudio · Post by **dRowAudio** » Tue Feb 05, 2019 8:58 am

Can you post a screenshot of your "Plugins" settings page?
There's a chance you don't have the 64-bit directory added to the locations to scan.

fernee · Post by **fernee** » Tue Feb 05, 2019 4:47 pm

Here is the capture screen....

Tracktion Software

KVR Audio

How to unlock the Collective plugin?