Tracktion Software

courtjestr · Post by **courtjestr** » Sun Feb 03, 2019 7:52 am

I am having the same problem with the Linux version of the beta. I enter my Tracktion username and password, and it say that Registration is complete. Success, Your authorization has been approved. However the "Your free trial banner has expired" remains. My tracktion username is courtjestr@gmail.com.

dRowAudio · Post by **dRowAudio** » Mon Feb 04, 2019 12:06 pm

I think the "Success" message is incorrect. I'll get Brian to improve that.

The real problem here though is why you don't have a valid licence and have only been able to start the trial period.
As I asked before, do you all have valid W9 licences in your account? In your downloads area, do you see the "W10 Public Beta"?

If so, it's probably a server error and Brian will need to add a licence to your account.

Michl71 · Post by **Michl71** » Mon Feb 04, 2019 12:50 pm

Yes, i have a valid W9 license, wich still works fine. I see W10 Beta in my Downloads. Maybe the Server is not responding correctly.

dRowAudio · Post by **dRowAudio** » Mon Feb 04, 2019 1:40 pm

Shoot Brian an email at support@tracktion.com and he'll get you sorted out.

jabe · Post by **jabe** » Mon Feb 04, 2019 1:47 pm

I couldn't get v10.0.17 to authorise. It said it had, but as soon as I tried to do anything else a voice would tell me it was still in demo mode. In Windows 10.

dellboy · Post by **dellboy** » Mon Feb 04, 2019 2:20 pm

I have a valid Waveform 9 license and I downloaded the W10 beta from my account and it keeps going back into demo.

dRowAudio · Post by **dRowAudio** » Mon Feb 04, 2019 2:27 pm

If you click on "Help" -> "About", what does it say on the second line of text, just under the "Waveform version..."?

jabe · Post by **jabe** » Mon Feb 04, 2019 3:35 pm

Help>About says the demo period has expired. I've gone through some steps and listed them below.

10.0.17 in Windows 10. A blue bar across the top says it's in demo mode and suggests I register.

It says "Waveform is in demo mode, click to start a 30 day free trial or unlock with license"

Also box gives me the option to Unlock, Learn More, or Continue with Demo.

Clicked to unlock...

Next box says Registration Complete!

And other box says it's a Beta Preview Version that will expire on 14 Feb 2019.

Clicked Help>About and it says Demo period expired.

Registered again and it says registration approved.

Help>About still says demo period expired.

Clicked on an edit and the Waveform Demo Mode box appears saying it's still running in Demo Mode.

Voice tells me Waveform is still in demo mode.

Hope this is some help.

Michl71 · Post by **Michl71** » Mon Feb 04, 2019 4:29 pm

Exactly the same steps as I did, jabe

Steve Bolivar · Post by **Steve Bolivar** » Mon Feb 04, 2019 4:32 pm

I'm getting the same as Jabe. Registered W9 owner and W10 beta is in my downloads section of my account.

terrynoakes · Post by **terrynoakes** » Mon Feb 04, 2019 5:32 pm

+1,
10.0.17, beta previously working fine. Fired up today and register/unlock etc, making it unusable.

Michl71 · Post by **Michl71** » Mon Feb 04, 2019 6:03 pm

I tried to make a little photo-story

(sorry - some german language in the screenshots

)

emasters · Post by **emasters** » Mon Feb 04, 2019 6:09 pm

Michl71 wrote: Mon Feb 04, 2019 4:29 pm Exactly the same steps as I did, jabe

And the same here.

spoontechnique · Post by **spoontechnique** » Mon Feb 04, 2019 6:29 pm

I have the same issue. I've just been ignoring it because I assume the release will be soon.

dRowAudio · Post by **dRowAudio** » Mon Feb 04, 2019 7:19 pm

Ok, Brian took a look on this on the web end and it should be working as expect now.
Can you try again and see if you still see the problem? Cheers.

Tracktion Software

KVR Audio

Waveform v10.0.17 Public Beta Available