Tracktion Software

luxgud · Post by **luxgud** » Tue Apr 23, 2019 5:02 pm

I purchased Tracktion Waveform on Saturday, just tried opening a project I created yesterday and it's thrown me into demonstation mode - saying you have 30 days to use the demo.

Does Waveform ping a server every time you use it ?

Edit: opening a saved edit from the project folder causes Waveform to resort back to trial/demo mode, confirmed bug

terrynoakes · Post by **terrynoakes** » Tue Apr 23, 2019 5:12 pm

Have you tried registering it? Think you may need to if you haven't.

luxgud · Post by **luxgud** » Tue Apr 23, 2019 5:21 pm

Yes, I have been using it since Saturday. It would open showing my email address as the registered user. It now opens informing me that I have 30 days trial. Previous to this, I'd trialled it for about 28 days but bought it when they had the Easter deal over the week end.

I could try re-registering it but I rather have a refund if this is what it going to keep doing.

fde101 · Post by **fde101** » Tue Apr 23, 2019 5:30 pm

luxgud wrote: Tue Apr 23, 2019 5:21 pm I could try re-registering it but I rather have a refund if this is what it going to keep doing.

What you are describing is not a normal behavior of Waveform. I have had it installed for some time and never need to re-register even after version upgrades. I would suggest trying that once and if the problem repeats get in contact with support for assistance.

luxgud · Post by **luxgud** » Tue Apr 23, 2019 5:37 pm

I just thought, I did download the latest version (10.1) yesterday - maybe you have to re-register ?

Edit: Nope, that didn't work … still in trial mode

Logged in to Tracktion account and evidence of my purchase etc is all correct

fde101 · Post by **fde101** » Tue Apr 23, 2019 5:49 pm

Contact support. Something is wrong.

Watchful · Post by **Watchful** » Tue Apr 23, 2019 5:58 pm

Are we sure it's Waveform, and not Collective, Melodyne, or one of the other plugins?

luxgud · Post by **luxgud** » Tue Apr 23, 2019 6:00 pm

Here's the scenario:
I register it with email and password, it acknowledges and authorizes.
I close it down and re-open, and it works correctly.
If I save a project (with just a wave file and no plugins) and then open the project, it resorts back to trial mode

luxgud · Post by **luxgud** » Tue Apr 23, 2019 6:09 pm

This is completely bizarre, it registers me and spasmodically decides to un-register me

Kott · Post by **Kott** » Tue Apr 23, 2019 11:10 pm

what OS do you use? does offline registration works?

luxgud · Post by **luxgud** » Wed Apr 24, 2019 6:10 am

Windows. I hadn't thought about offline registration it's a good idea

luxgud · Post by **luxgud** » Wed Apr 24, 2019 4:59 pm

Well another day has gone and I still have the same problem. I rebooted my PC (as suggested ) but it has made no difference.
I haven't tried the offline method as I want to get this resolved. v10.1 has an issue in my experience.

luxgud · Post by **luxgud** » Wed Apr 24, 2019 5:21 pm

Just removed Waveform, re-installed it and get "refused .. exceeded number of computers … " message.

Two evenings wasted.

luxgud · Post by **luxgud** » Wed Apr 24, 2019 6:12 pm

Can someone help me please, do the following (to save my sanity)

In Windows 10, open Waveform 10.1, save a trivial project then close Waveform. Now open the project *** by clicking on the project or edit file from within the project folder *** It's important you open it via file association.

Tell me if Waveform remains registered please.

Kott · Post by **Kott** » Wed Apr 24, 2019 11:04 pm

Confirmed.

I use Waveform on Linux and did never open project via filemanager, from DAW interface only.
But I test it in Win10 (hope I didn't broke license on main machine) and you are right, opening project from filemanager cause loss registration.

Tracktion Software

KVR Audio

Purchased Waveform now resorted to demo mode