u-he

Urs · Post by **Urs** » Wed Aug 21, 2019 12:10 pm

Hi all,

One of Germany's largest service providers has had all of their servers blacklisted on all major spam lists for a day already.

Therefore atm we can not send support emails to about anyone, i.e. they're falsely rejected as spam.

We hope to be back up and running with support shortly!

- U

lunardigs · Post by **lunardigs** » Wed Aug 21, 2019 6:33 pm

Wow, that's pretty crazy news. As an IT semiprofessional I'll have to look into that.

Jedir · Post by **Jedir** » Sun Aug 25, 2019 2:53 pm

As ever, proactive support for a great music software Company. Thanks for the notice Urs.Hope you back once your Whitelisted!
Kieran, Ireland

lunardigs · Post by **lunardigs** » Mon Aug 26, 2019 1:35 am

I looked for a news article about this today and I couldn't find one. I run an email server and so I like to know about these things. Anyone have a link?

Urs · Post by **Urs** » Mon Aug 26, 2019 10:09 am

Actually, it was resolved last Friday. I'll un-sticky this now.

chk071 · Post by **chk071** » Mon Aug 26, 2019 10:13 am

@Urs: Was it T-Online? I think i've read something similar elsewhere.

Urs · Post by **Urs** » Mon Aug 26, 2019 10:15 am

chk071 wrote: Mon Aug 26, 2019 10:13 am @Urs: Was it T-Online? I think i've read something similar elsewhere.

No, 1und1, but the lengthiest part was to get off Outlook/Hotmail/Microsoft blacklists:

https://www.ionos-status.de/incidents/s743g1zc87tj

chk071 · Post by **chk071** » Mon Aug 26, 2019 10:22 am

Alright. There was a thing with T-Online as well, i think some addresses were blocked there as well.

lunardigs · Post by **lunardigs** » Mon Aug 26, 2019 8:42 pm

Thanks chk071, Urs.

Hah! Some of the first things to pop are arguments to 'switch to Google or Office 365 mail service and never have this problem again.'

u-he

KVR Audio

No email support atm :-/