Can‘t download updates, support doesn‘t respond

Official support for: sugar-bytes.de
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Hi,
I can‘t download some updates from my Sugar Bytes account.
I already wrote to the support twice but didn‘t get any respond (this was last week).
Is this normal?
Thanks
Florian
Mac Studio M2 Ultra, Sonoma, Logic X, Orion 32+, mioXL, V-Synth XT, JD-990, MC-909, OB-X8, NINA, KK61 mkII
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Hi Florian,

I'm really sorry to hear that you already contacted us before, but haven't heard anything back unfortunately.
May I briefly ask if you directly wrote to us or if you used our support form on our homepage?
Usually, you will receive an answer within 24 hours. If not, please directly write to support[@]sugar-bytes.de instead or send me a PM and let me know your registered email address.

Best,
Nadine
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I think, I used the support form.
Mac Studio M2 Ultra, Sonoma, Logic X, Orion 32+, mioXL, V-Synth XT, JD-990, MC-909, OB-X8, NINA, KK61 mkII
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So have you already tried to directly write to support@sugar-bytes.de instead? I just checked our inbox and still could not find anything from you. Please let me know your registered email address either via email or PM to help you.

Best,
Nadine
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