Is anyone else having trouble with native instruments website on windows 10?

Anything about MUSIC but doesn't fit into the forums above.
bill45
KVRAF
2400 posts since 15 Jun, 2006

Post Wed Sep 18, 2019 7:50 pm

When I try to log in, my pc locks up.
I tried both edge and firefox.
Thanks Bill

Winstontaneous
KVRAF
1650 posts since 15 Feb, 2006 from Berkeley, CA

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Wed Sep 18, 2019 8:15 pm

Did not earlier today on Firefox...
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foosnark
KVRAF
4828 posts since 9 Jan, 2003 from Saint Louis MO

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Thu Sep 19, 2019 4:18 am

Works fine for me on Chrome, on two computers (home and work).

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Googly Smythe
KVRAF
2487 posts since 12 May, 2011 from Not where I was just now.

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Thu Sep 19, 2019 4:39 am

No problem here (Vivaldi via a VPN).
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Forgotten
KVRAF
4410 posts since 15 Apr, 2019 from Nowhere

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Thu Sep 19, 2019 4:57 am

Sorry, not on Windows, but works for me in multiple browsers on Mac and iPhone.

v1o
KVRAF
1878 posts since 2 Oct, 2004

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Thu Sep 19, 2019 8:51 am

bill45 wrote:
Wed Sep 18, 2019 7:50 pm
When I try to log in, my pc locks up.
I tried both edge and firefox.
Thanks Bill
The issue is likely your computer. I logged in successfully using Firefox and Win10.
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riddim83
KVRer
10 posts since 25 Oct, 2018

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Thu Sep 19, 2019 9:50 am

Could you describe exactly what you mean when you say it locks up? Is it bad enough that you need to hold the power button and do a forced shutdown?

bill45
KVRAF
2400 posts since 15 Jun, 2006

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Fri Sep 20, 2019 9:43 pm

riddim83 wrote:
Thu Sep 19, 2019 9:50 am
Could you describe exactly what you mean when you say it locks up? Is it bad enough that you need to hold the power button and do a forced shutdown?
I had to reboot the computer.CTR ALT DEL or any other W10 equivlent did not work.

bill45
KVRAF
2400 posts since 15 Jun, 2006

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Fri Sep 20, 2019 9:47 pm

Thanks folks and sorry for the late response. I am in the middle of a clean install.
I got native access from their site without logging in.

bill45
KVRAF
2400 posts since 15 Jun, 2006

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Fri Sep 20, 2019 9:57 pm

Just tried again pc froze.I can log in on native access. weird

riddim83
KVRer
10 posts since 25 Oct, 2018

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Sat Sep 21, 2019 3:58 am

If you have any browser add-ons that you run in both Firefox and Edge, start by switching those off and trying again.

I'd also suggest trying in Chrome. It handles a lot of things differently than other browsers, so even if it doesn't work, it will be useful to know the issue extends to Chrome.

If you run process monitor (free tool by sysinternals) side by side (literally, so you see both windows) with your browser when you log into the NI website, it might be able to show you the exact operation that causes your computer to lock up. (Unfortunately there's also a risk that the machine locks up immediately before PM has a chance to capture the final event.)

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Googly Smythe
KVRAF
2487 posts since 12 May, 2011 from Not where I was just now.

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Sat Sep 21, 2019 9:47 am

Out of curiosity I tried IE...
This is a screenshot of IE side-by-side with Vivaldi.
Screenshot (6).jpg
Piss poor quality but you get the gist. I don't know why there should be such a difference in the display.
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chk071
KVRAF
21896 posts since 11 Apr, 2010 from Germany

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Sat Sep 21, 2019 9:53 am

Hum... IE seems to be completely broken now. Always shows me script errors, on every website. And, yes, i get the same display as Googly Smythe.

Well, it's obsolete anyway.

NI website works fine here on Chrome, Edge-Chromium, and also on the "old" Edge, by the way.

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Calenberger
KVRist
191 posts since 8 Sep, 2019

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Sat Sep 21, 2019 10:24 am

It‘s working perfectly on Mac Safari as well.
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Sindikhate
KVRist
79 posts since 26 Jun, 2016 from London, UK / Hanover, Germany

Re: Is anyone else having trouble with native instruments website on windows 10?

Post Sat Sep 21, 2019 10:49 am

Everything works fine here both on Opera and Firefox under W10.

I do not know if this has been mentioned before. But I am in Europe and the prices at the NI website are in dollars and not in Euros anymore. Did I miss something?

Did they do a PA move?

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