KVR Audio

bill45 · Post by **bill45** » Thu Sep 19, 2019 3:50 am

When I try to log in, my pc locks up.
I tried both edge and firefox.
Thanks Bill

Winstontaneous · Post by **Winstontaneous** » Thu Sep 19, 2019 4:15 am

Did not earlier today on Firefox...

foosnark · Post by **foosnark** » Thu Sep 19, 2019 12:18 pm

Works fine for me on Chrome, on two computers (home and work).

Googly Smythe · Post by **Googly Smythe** » Thu Sep 19, 2019 12:39 pm

No problem here (Vivaldi via a VPN).

Forgotten · Post by **Forgotten** » Thu Sep 19, 2019 12:57 pm

Sorry, not on Windows, but works for me in multiple browsers on Mac and iPhone.

v1o · Post by **v1o** » Thu Sep 19, 2019 4:51 pm

bill45 wrote: Thu Sep 19, 2019 3:50 am When I try to log in, my pc locks up.
I tried both edge and firefox.
Thanks Bill

The issue is likely your computer. I logged in successfully using Firefox and Win10.

riddim83 · Post by **riddim83** » Thu Sep 19, 2019 5:50 pm

Could you describe exactly what you mean when you say it locks up? Is it bad enough that you need to hold the power button and do a forced shutdown?

bill45 · Post by **bill45** » Sat Sep 21, 2019 5:43 am

riddim83 wrote: Thu Sep 19, 2019 5:50 pm Could you describe exactly what you mean when you say it locks up? Is it bad enough that you need to hold the power button and do a forced shutdown?

I had to reboot the computer.CTR ALT DEL or any other W10 equivlent did not work.

bill45 · Post by **bill45** » Sat Sep 21, 2019 5:47 am

Thanks folks and sorry for the late response. I am in the middle of a clean install.
I got native access from their site without logging in.

bill45 · Post by **bill45** » Sat Sep 21, 2019 5:57 am

Just tried again pc froze.I can log in on native access. weird

riddim83 · Post by **riddim83** » Sat Sep 21, 2019 11:58 am

If you have any browser add-ons that you run in both Firefox and Edge, start by switching those off and trying again.

I'd also suggest trying in Chrome. It handles a lot of things differently than other browsers, so even if it doesn't work, it will be useful to know the issue extends to Chrome.

If you run process monitor (free tool by sysinternals) side by side (literally, so you see both windows) with your browser when you log into the NI website, it might be able to show you the exact operation that causes your computer to lock up. (Unfortunately there's also a risk that the machine locks up immediately before PM has a chance to capture the final event.)

Googly Smythe · Post by **Googly Smythe** » Sat Sep 21, 2019 5:47 pm

Out of curiosity I tried IE...
This is a screenshot of IE side-by-side with Vivaldi.

Screenshot (6).jpg

Piss poor quality but you get the gist. I don't know why there should be such a difference in the display.

chk071 · Post by **chk071** » Sat Sep 21, 2019 5:53 pm

Hum... IE seems to be completely broken now. Always shows me script errors, on every website. And, yes, i get the same display as Googly Smythe.

Well, it's obsolete anyway.

NI website works fine here on Chrome, Edge-Chromium, and also on the "old" Edge, by the way.

Calenberger · Post by **Calenberger** » Sat Sep 21, 2019 6:24 pm

It‘s working perfectly on Mac Safari as well.

Sindikhate · Post by **Sindikhate** » Sat Sep 21, 2019 6:49 pm

Everything works fine here both on Opera and Firefox under W10.

I do not know if this has been mentioned before. But I am in Europe and the prices at the NI website are in dollars and not in Euros anymore. Did I miss something?

Did they do a PA move?

Is anyone else having trouble with native instruments website on windows 10?