KVR Audio

JerGoertz · Post by **JerGoertz** » Thu Oct 31, 2019 4:29 am

Is anyone else having trouble getting their authorization e-mail? I contacted tech support a few days ago, but they still haven't sent it to me (yes, I checked my Spam Folder). Kind of frustrating and unexpected.

Shalotta · Post by **Shalotta** » Thu Oct 31, 2019 5:40 am

JerGoertz wrote: Thu Oct 31, 2019 4:29 am Is anyone else having trouble getting their authorization e-mail? I contacted tech support a few days ago, but they still haven't sent it to me (yes, I checked my Spam Folder). Kind of frustrating and unexpected.

Must be an exceptional case,
purchased it yesterday and had instant auth mail.
Well, on the other hand mine could be an exceptional case?

I hope Big Tick can help.

WasteLand · Post by **WasteLand** » Thu Oct 31, 2019 8:13 am

JerGoertz wrote: Thu Oct 31, 2019 4:29 am Is anyone else having trouble getting their authorization e-mail? I contacted tech support a few days ago, but they still haven't sent it to me (yes, I checked my Spam Folder). Kind of frustrating and unexpected.

i had trouble, bought in the weekend, no authorization e-mail, monday i contacted tech support, and a few hours later, there was the e-mail.

so it happens, but in my case it was a fast response, after the ticket. i had the url of the order, no order e-mail did i get, and stated how i payed, with invoice number of that pay system. perhaps that helped.

2getheraudio · Post by **2getheraudio** » Thu Oct 31, 2019 8:44 am

JerGoertz wrote: Thu Oct 31, 2019 4:29 am Is anyone else having trouble getting their authorization e-mail? I contacted tech support a few days ago, but they still haven't sent it to me (yes, I checked my Spam Folder). Kind of frustrating and unexpected.

Hello! Sorry, if we have missed your support request. Have you checked your Promotions folder? That's where they usually wind up, if you can't find them in Spam. If it's not there, then please contact support again at www.2getheraudio.com/support/ and we'll get right back to you to solve your problem. Sorry for the inconvenience.
-2getheraudio Team

JerGoertz · Post by **JerGoertz** » Thu Oct 31, 2019 7:27 pm

2getheraudio wrote: Thu Oct 31, 2019 8:44 am
JerGoertz wrote: Thu Oct 31, 2019 4:29 am Is anyone else having trouble getting their authorization e-mail? I contacted tech support a few days ago, but they still haven't sent it to me (yes, I checked my Spam Folder). Kind of frustrating and unexpected.
Hello! Sorry, if we have missed your support request. Have you checked your Promotions folder? That's where they usually wind up, if you can't find them in Spam. If it's not there, then please contact support again at www.2getheraudio.com/support/ and we'll get right back to you to solve your problem. Sorry for the inconvenience.
-2getheraudio Team

Okay, thanks. Just sent another support request.

JerGoertz · Post by **JerGoertz** » Fri Nov 01, 2019 7:56 pm

Big Tick wrote: Sun Oct 27, 2019 7:24 pm That might be the issue. We found a problem with multiple monitors if you move the window between monitors. A fix is coming soon.

I'm using multiple monitors, and have a problem with the GUI being almost completely unresponsive (i.e., knobs don't animate, although they are responsive to mouse input, in that their values are changed even though the graphic remains static). Is this related to the other issue?

Big Tick · Post by **Big Tick** » Sat Nov 02, 2019 4:56 pm

JerGoertz wrote: Fri Nov 01, 2019 7:56 pm I'm using multiple monitors, and have a problem with the GUI being almost completely unresponsive (i.e., knobs don't animate, although they are responsive to mouse input, in that their values are changed even though the graphic remains static). Is this related to the other issue?

Yes, that's the issue - the gui becomes unresponsive when you move it to a 2nd monitor. Hold on tight, we have a fix that will be released any day now.

2getheraudio · Post by **2getheraudio** » Sun Nov 03, 2019 1:06 pm

Hello,

Since we released Cheeze Machine PRO, we've been hearing some great ideas from you folks, regarding enhancements we can make to the instrument. So we though we'd make a separate thread in our forum, just for them.

viewtopic.php?f=295&t=534113
Feel free to leave your insights there and we'll see what we can do for you in future CMPRO updates.

Have a great day!
-2getheraudio Team

Spitfire31 · Post by **Spitfire31** » Sun Nov 03, 2019 1:43 pm

@2getheraudio:
Hi!
I've now tried several times with Firefox and Safari, latest versions, both on Mojave 10.14.6, passed the stupid captcha and every time I get that 'Oops. Something went wrong. Please contact us at support@2getheraudio.com'.

Well, oops, I'm sorry, but I can't be bothered to enter a longwinded support exchange just to download a demo. You need to get your free trial routine fixed.

Joachim

JonSolo · Post by **JonSolo** » Sun Nov 03, 2019 1:48 pm

What a great synth. I am new to your products, but this one has a good character to it. Good job!

BlackWinny · Post by **BlackWinny** » Sun Nov 03, 2019 4:17 pm

Spitfire31 wrote: Sun Nov 03, 2019 1:43 pm @2getheraudio:
Hi!
I've now tried several times with Firefox and Safari, latest versions, both on Mojave 10.14.6, passed the stupid captcha and every time I get that 'Oops. Something went wrong. Please contact us at support@2getheraudio.com'.

Well, oops, I'm sorry, but I can't be bothered to enter a longwinded support exchange just to download a demo. You need to get your free trial routine fixed.

Joachim

If it were easy, anybody could do it!

BlackWinny · Post by **BlackWinny** » Sun Nov 03, 2019 4:19 pm

It's one of the rare string-machines which are not divide-down architectured at that I although love!

... because it has a very special own character.

Big Tick · Post by **Big Tick** » Tue Nov 05, 2019 4:05 pm

OK, the 1.0.1 update for CheezeMachine PRO is now available at https://www.2getheraudio.com/cheeze-machine-pro-update/

New in this version:

Support for dual monitor setups on Windows platforms

Stability improvements

Also make sure you check our company forum here at kvr, we have tutorials and tips for CMPro, as well as a thread for suggesting features for future updates.

acid alex · Post by **acid alex** » Tue Nov 05, 2019 7:18 pm

Big Tick wrote: Tue Nov 05, 2019 4:05 pm OK, the 1.0.1 update for CheezeMachine PRO is now available at https://www.2getheraudio.com/cheeze-machine-pro-update/

New in this version:
Support for dual monitor setups on Windows platforms

Stability improvements
Also make sure you check our company forum here at kvr, we have tutorials and tips for CMPro, as well as a thread for suggesting features for future updates.

Awesome thanks!

JonSolo · Post by **JonSolo** » Wed Nov 06, 2019 3:26 am

Just wanted to report that v1.0.1 did not fix my dual monitor issues in Windows. Tested in stand-alone and within Nuendo 10.

Cheeze Machine PRO Released - Fattier and Cheezier than ever...