Output - Introducing PORTAL: A Granular FX Plugin
- KVRian
- 1327 posts since 26 Aug, 2019
AFAIK the listing was available during a short window during the overnight hours in California. I saw it around midnight PST. Who was working at that hour to get rid of the error? Seems to me like the listing was adjusted when the back office arrived in the morning.
Not to be an apologist for MF. In my opinion, the customer service fail is more egregious, in not immediately refunding the purchases and admitting there was an error.
Not to be an apologist for MF. In my opinion, the customer service fail is more egregious, in not immediately refunding the purchases and admitting there was an error.
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- KVRAF
- 2402 posts since 28 Sep, 2012
I bought well before overnight hours.
- KVRian
- 1327 posts since 26 Aug, 2019
Had to go in my browser cache to find the Reddit thread where I found out about it, since they delisted it from the main Deals page.
https://www.reddit.com/r/AudioProductio ... kely_very/
Sort of confirms my supposition:
https://www.reddit.com/r/AudioProductio ... kely_very/
Sort of confirms my supposition:
And from what I am reading there, MF has gone above and beyond for purchasers, so I retract my claims about their customer service.RrentTreznor 7 points · 1 day ago
Hey. I got a follow up from Output. They said the following:
This is not a legitimate sale price, and I believe Musician's Friend have mistakenly advertised Portal in place of Expansion Packs, which are on sale individually for $26.
We appreciate you bringing this to our attention and we're looking into it with Musician's Friend as we speak. Thank you!
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- KVRAF
- 2402 posts since 28 Sep, 2012
Well, so far I have installed, authorized, and received no word of a refund. Fingers crossed.
- KVRAF
- 3545 posts since 12 Jan, 2019
I bought it in the middle of the day, 11/12, and the charge went on my credit card. I received a canceled order notice from MF today, 11/14, in the afternoon: "The item(s) below has been canceled from your order. If your credit card has already been authorized for payment, it may take 5–7 days for your bank to release the hold on those funds." That's a long time for them to get their crap together, and they can kiss my arse for the hassle. The email contained no special offers--just advertising in their email message. Smells like bait and switch to me, de facto or de jure. Whatever.
Doing nothing is only fun when you have something you are supposed to do.
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- KVRAF
- 2402 posts since 28 Sep, 2012
Fingers still crossed.
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- KVRian
- 820 posts since 30 Nov, 2011
They will cancel all orders unless you contact them.
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- KVRAF
- 2402 posts since 28 Sep, 2012
But I already activated the plugin.
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- KVRian
- 820 posts since 30 Nov, 2011
If you received a license number, you're fine.
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- KVRAF
- 2402 posts since 28 Sep, 2012
Nice!
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- KVRAF
- 5811 posts since 27 Jul, 2001 from Tarpon Springs, Florida, USA
Musician's Friend may have one or more such deals by years end.
Not sure how I missed the Portal deal.
Let's keep an eye on them.
Not sure how I missed the Portal deal.
Let's keep an eye on them.
My Studio: viewtopic.php?f=4&t=7760&p=7777146#p7777146
- Banned
- 1792 posts since 8 Sep, 2019 from Calenberg
That was no regular deal, just a typo. A poor soul forgot the 1 for hundred...
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- KVRAF
- 5811 posts since 27 Jul, 2001 from Tarpon Springs, Florida, USA
^^^
Oh, thanks for the clarification
I will be looking for a BF deal on Portal.
Oh, thanks for the clarification
I will be looking for a BF deal on Portal.
My Studio: viewtopic.php?f=4&t=7760&p=7777146#p7777146