SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
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BlackWinny
KVRAF
4520 posts since 17 Jun, 2013 from very close to Paris, France

Post Thu Nov 28, 2019 8:27 am

Instant purchase.
:tu:
Build your life everyday as if you would live for a thousand years. Marvel at the Life everyday as if you would die tomorrow.
I'm now severely diseased since September 2018.

FotoxBr
KVRist
53 posts since 6 Jul, 2019

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sat Nov 30, 2019 11:04 am

jsc wrote:
Sat Nov 23, 2019 4:47 am
I've just purchased this beauty one hour ago, however no email confirmation received. Is this normal at Xils-Lab? Or is it delayed because i'll purchased it on saturday :party: and get the serial on monday? Thanks
I am in the same situation now. I bought Syn'x today, because I got a notice that the price reduction was only valid for 2 more days. However, no email, no product, no order history on my account page.

User avatar
BlackWinny
KVRAF
4520 posts since 17 Jun, 2013 from very close to Paris, France

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sat Nov 30, 2019 1:37 pm

Did you at least checked if the Paypal transaction was successful ?
Build your life everyday as if you would live for a thousand years. Marvel at the Life everyday as if you would die tomorrow.
I'm now severely diseased since September 2018.

e-crooner
KVRian
776 posts since 22 Aug, 2019

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sat Nov 30, 2019 1:39 pm

Maybe the system is overloaded due to BF shopping 8)

FotoxBr
KVRist
53 posts since 6 Jul, 2019

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sat Nov 30, 2019 1:56 pm

BlackWinny wrote:
Sat Nov 30, 2019 1:37 pm
Did you at least checked if the Paypal transaction was successful ?
 
Yes, I got the confirmation email from PP

User avatar
BlackWinny
KVRAF
4520 posts since 17 Jun, 2013 from very close to Paris, France

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sat Nov 30, 2019 4:02 pm

e-crooner wrote:
Sat Nov 30, 2019 1:39 pm
Maybe the system is overloaded due to BF shopping 8)
Yes, indeed, it can also be a reason.
Build your life everyday as if you would live for a thousand years. Marvel at the Life everyday as if you would die tomorrow.
I'm now severely diseased since September 2018.

User avatar
BlackWinny
KVRAF
4520 posts since 17 Jun, 2013 from very close to Paris, France

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sat Nov 30, 2019 4:07 pm

FotoxBr wrote:
Sat Nov 30, 2019 1:56 pm
BlackWinny wrote:
Sat Nov 30, 2019 1:37 pm
Did you at least checked if the Paypal transaction was successful ?
 
Yes, I got the confirmation email from PP
So now that you are sure that the transaction was successful, if not made yet you may simply send an email to Xavier. It's very simple, just a few words to write about your worry, and keeping a kind tone because the issue is perhaps not even known from him, and you don't forget to add as reference the Paypal transaction number. Made that way, the issues of that kind are always solved quickly and with the best relations at the end.

Especially with Xavier ! He is always very kind with his customers !

And in the text of your message I also suggest you to add a secondary email address to join you... because sometimes it is nothing else than you usual email address which is suddenly bounced for mysterious technical reasons. Sometimes the origin of the problem is nothing else than that kind of imponderables.
Build your life everyday as if you would live for a thousand years. Marvel at the Life everyday as if you would die tomorrow.
I'm now severely diseased since September 2018.

FotoxBr
KVRist
53 posts since 6 Jul, 2019

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sun Dec 01, 2019 1:34 am

FotoxBr wrote:
Sat Nov 30, 2019 11:04 am
jsc wrote:
Sat Nov 23, 2019 4:47 am
I've just purchased this beauty one hour ago, however no email confirmation received. Is this normal at Xils-Lab? Or is it delayed because i'll purchased it on saturday :party: and get the serial on monday? Thanks
I am in the same situation now. I bought Syn'x today, because I got a notice that the price reduction was only valid for 2 more days. However, no email, no product, no order history on my account page.
I received an email now from Xavier and my account page is updated. For some reason the automatic system did not work. Problem solved for me.

User avatar
BlackWinny
KVRAF
4520 posts since 17 Jun, 2013 from very close to Paris, France

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sun Dec 01, 2019 6:25 am

Image
Build your life everyday as if you would live for a thousand years. Marvel at the Life everyday as if you would die tomorrow.
I'm now severely diseased since September 2018.

FotoxBr
KVRist
53 posts since 6 Jul, 2019

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sun Dec 08, 2019 2:39 am

Still waiting for Syn’x to be compatible with my Komplete Kontrol software. At the moment nope. It generates an error message from the scanner. Works fine in Ableton Live.

jsc
KVRist
135 posts since 2 Apr, 2004

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sun Dec 08, 2019 6:01 am

FotoxBr wrote:
Sun Dec 08, 2019 2:39 am
Still waiting for Syn’x to be compatible with my Komplete Kontrol software. At the moment nope. It generates an error message from the scanner. Works fine in Ableton Live.
Running the komplete kontrol software(standalone not as vst) as an administrator, I'm using Windows 10, did the trick for me. Once Syn'x is scanned and opened, you Can start komplete kontrol again as normal (not as administrator).hope this will help you.

FotoxBr
KVRist
53 posts since 6 Jul, 2019

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sun Dec 08, 2019 6:28 am

jsc wrote:
Sun Dec 08, 2019 6:01 am
FotoxBr wrote:
Sun Dec 08, 2019 2:39 am
Still waiting for Syn’x to be compatible with my Komplete Kontrol software. At the moment nope. It generates an error message from the scanner. Works fine in Ableton Live.
Running the komplete kontrol software(standalone not as vst) as an administrator, I'm using Windows 10, did the trick for me. Once Syn'x is scanned and opened, you Can start komplete kontrol again as normal (not as administrator).hope this will help you.
Thank you. I run MacOS mojave. Can I do a trick like that ?

jsc
KVRist
135 posts since 2 Apr, 2004

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sun Dec 08, 2019 6:33 am

FotoxBr wrote:
Sun Dec 08, 2019 6:28 am
jsc wrote:
Sun Dec 08, 2019 6:01 am
FotoxBr wrote:
Sun Dec 08, 2019 2:39 am
Still waiting for Syn’x to be compatible with my Komplete Kontrol software. At the moment nope. It generates an error message from the scanner. Works fine in Ableton Live.
Running the komplete kontrol software(standalone not as vst) as an administrator, I'm using Windows 10, did the trick for me. Once Syn'x is scanned and opened, you Can start komplete kontrol again as normal (not as administrator).hope this will help you.
Thank you. I run MacOS mojave. Can I do a trick like that ?
Sorry, i hope someone else can help you further.

User avatar
BlackWinny
KVRAF
4520 posts since 17 Jun, 2013 from very close to Paris, France

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Sun Dec 08, 2019 7:18 am

It's probably the same kind of affair...
Build your life everyday as if you would live for a thousand years. Marvel at the Life everyday as if you would die tomorrow.
I'm now severely diseased since September 2018.

FotoxBr
KVRist
53 posts since 6 Jul, 2019

Re: SYN'X 2.5 Released - Xils-Lab - (Multitimbral Synthex - intro discount-)

Post Mon Dec 09, 2019 4:11 am

BlackWinny wrote:
Sun Dec 08, 2019 7:18 am
It's probably the same kind of affair...
As far as my knowledge goes (not very far), I am always the administrator on my iMac. I do not know the MacOS equivalent of "run as administrator". It is Xaviers analysis that this has something to do with the iLok system and some library used in this. Sofar no fix.

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