KVR Audio

Ad0 · Post by **Ad0** » Wed Dec 11, 2019 9:45 pm

Anosou wrote: Sat Nov 23, 2019 11:28 pm Ah, that's an out of date support article. Our bad! That bug was fixed in 11.0.1, a hotfix just after release.

Are you able to tell us what's coming to the plugin?

Things holding me back from upgrading to 11 (rack plugin):

* MIDI out
* drag and drop midi patterns from REX etc to DAW.
* VST hosting inside the plugin
* Multiple MIDI in (can be a module with 16 CV / gate)

geronimo · Post by **geronimo** » Wed Dec 11, 2019 9:50 pm

...and AU version (ReasonRack) compatible mono .

festeringheap · Post by **festeringheap** » Thu Dec 12, 2019 2:45 am

Ad0 wrote: Wed Dec 11, 2019 9:45 pm
Anosou wrote: Sat Nov 23, 2019 11:28 pm Ah, that's an out of date support article. Our bad! That bug was fixed in 11.0.1, a hotfix just after release.
Are you able to tell us what's coming to the plugin?

Things holding me back from upgrading to 11 (rack plugin):

* MIDI out
* drag and drop midi patterns from REX etc to DAW.
* VST hosting inside the plugin
* Multiple MIDI in (can be a module with 16 CV / gate)

I think he said on Facebook that MIDI out was coming soon. I'd imagine that getting REX to DAW would include that as well. But it's kind of really not worth upgrading until it actually happens though. Like how soon is soon? Hopefully Anasou will chime in about that and the rest of your points.

student9v · Post by **student9v** » Thu Dec 12, 2019 5:44 am

Anosou,

Why is support service not working?
I created a transfer license on 23 November. No transfer.
I created a ticket Id # 46286 on November 27th. No answer.
A week ago, I once again made the transfer. No reaction.

https://forum.reasontalk.com/viewtopic. ... 69#p478869
https://twitter.com/Dmitrij87844555/sta ... 8316525569

What do I need to do for support to see my request? Should I write every day? Should I write on all social networks?

kmonkey · Post by **kmonkey** » Thu Dec 12, 2019 6:00 am

student9v wrote: Thu Dec 12, 2019 5:44 am Anosou,

Why is support service not working?
I created a transfer license on 23 November. No transfer.
I created a ticket Id # 46286 on November 27th. No answer.
A week ago, I once again made the transfer. No reaction.

https://forum.reasontalk.com/viewtopic. ... 69#p478869
https://twitter.com/Dmitrij87844555/sta ... 8316525569

What do I need to do for support to see my request? Should I write every day? Should I write on all social networks?

No, you should be patient instead. They are working. Has it ever occurred to you that over at ReasonStudios they don't sit there in their chairs, waiting for student9v to post his license transfer problems?

FYI i created ticket before you and it was Reason 11 ticket and i never received reply. I still wait and won't complain because from my experience they have thousands of tickets especially after BF period.

In normal situations (meaning not after BF or Summer sales) they usually answer in matter of few days.

Also add to that fact that certainly License transfer for them is their lowest priority ticket type (that's my guess, i would prioritize such tickets that way).

student9v · Post by **student9v** » Thu Dec 12, 2019 6:19 am

kmonkey wrote: Thu Dec 12, 2019 6:00 am FYI i created ticket before you and it was Reason 11 ticket and i never received reply. I still wait and won't complain because from my experience they have thousands of tickets especially after BF period.

My other ticket # 39737 was created on September 24, 2019 19:20. But there is also no answer.

The problem is not in BF, the problem is that there is no support at all.

How can I buy something at Reason Studios if no one answers me. Is this normal behavior? Is it BF to blame ?!

future-bit · Post by **future-bit** » Thu Dec 12, 2019 6:33 am

kmonkey wrote: Thu Dec 12, 2019 6:00 am
student9v wrote: Thu Dec 12, 2019 5:44 am Anosou,

Why is support service not working?
I created a transfer license on 23 November. No transfer.
I created a ticket Id # 46286 on November 27th. No answer.
A week ago, I once again made the transfer. No reaction.

https://forum.reasontalk.com/viewtopic. ... 69#p478869
https://twitter.com/Dmitrij87844555/sta ... 8316525569

What do I need to do for support to see my request? Should I write every day? Should I write on all social networks?
No, you should be patient instead. They are working. Has it ever occurred to you that over at ReasonStudios they don't sit there in their chairs, waiting for student9v to post his license transfer problems?

FYI i created ticket before you and it was Reason 11 ticket and i never received reply. I still wait and won't complain because from my experience they have thousands of tickets especially after BF period.

In normal situations (meaning not after BF or Summer sales) they usually answer in matter of few days.

Its no normal situations for customers.

Support does not work, or they have priorities for 11 versions. Old customers let suffer.

Personally, I am not going to buy at Reason, knowing that no one will solve my problem.

Anosou · Post by **Anosou** » Thu Dec 12, 2019 8:33 am

Ad0 wrote: Wed Dec 11, 2019 9:45 pm
Anosou wrote: Sat Nov 23, 2019 11:28 pm Ah, that's an out of date support article. Our bad! That bug was fixed in 11.0.1, a hotfix just after release.
Are you able to tell us what's coming to the plugin?

Things holding me back from upgrading to 11 (rack plugin):

* MIDI out
* drag and drop midi patterns from REX etc to DAW.
* VST hosting inside the plugin
* Multiple MIDI in (can be a module with 16 CV / gate)

In general, I'm careful about confirming something's coming and when since things can always change and I don't want to disappoint anyone. But everything on your list except VST hosting inside the plugin is high up in priority, I'd say MIDI out is closest.

geronimo wrote: Wed Dec 11, 2019 9:50 pm ...and AU version (ReasonRack) compatible mono .

The AU version of Reason Rack Plugin Effect has a Mono version, is there something that isn't working for you? Note that each device in Reason can work differently with mono signals, check the routing icons on the back of any effect.

student9v wrote: Thu Dec 12, 2019 5:44 am Anosou,

Why is support service not working?
I created a transfer license on 23 November. No transfer.
I created a ticket Id # 46286 on November 27th. No answer.
A week ago, I once again made the transfer. No reaction.

https://forum.reasontalk.com/viewtopic. ... 69#p478869
https://twitter.com/Dmitrij87844555/sta ... 8316525569

What do I need to do for support to see my request? Should I write every day? Should I write on all social networks?

I'm sorry to hear that, I'm not involved in the support work but I'll pass this on! In general, writing several times doesn't help, it just adds more to the backlog. The goal is to get to your original case as soon as possible.

Kongru · Post by **Kongru** » Thu Dec 12, 2019 9:11 am

kmonkey wrote: Thu Dec 12, 2019 6:00 am
student9v wrote: Thu Dec 12, 2019 5:44 am Anosou,

Why is support service not working?
I created a transfer license on 23 November. No transfer.
I created a ticket Id # 46286 on November 27th. No answer.
A week ago, I once again made the transfer. No reaction.

https://forum.reasontalk.com/viewtopic. ... 69#p478869
https://twitter.com/Dmitrij87844555/sta ... 8316525569

What do I need to do for support to see my request? Should I write every day? Should I write on all social networks?
No, you should be patient instead. They are working. Has it ever occurred to you that over at ReasonStudios they don't sit there in their chairs, waiting for student9v to post his license transfer problems?

FYI i created ticket before you and it was Reason 11 ticket and i never received reply. I still wait and won't complain because from my experience they have thousands of tickets especially after BF period.

In normal situations (meaning not after BF or Summer sales) they usually answer in matter of few days.

Also add to that fact that certainly License transfer for them is their lowest priority ticket type (that's my guess, i would prioritize such tickets that way).

It's completely unreasonable to expect someone to wait 3 weeks for a license transfer request imo.

You even said yourself that you have an open ticket older than that - that's bad customer service whichever way you slice it.

Anosou · Post by **Anosou** » Thu Dec 12, 2019 9:28 am

A quick update after talking to the support and web teams: we just sorted out an issue with license transfers and should be able to get to the transfers ASAP now. Again, really sorry about the wait!

future-bit · Post by **future-bit** » Thu Dec 12, 2019 9:32 am

Anosou wrote: Thu Dec 12, 2019 9:28 am A quick update after talking to the support and web teams: we just sorted out an issue with license transfers and should be able to get to the transfers ASAP now. Again, really sorry about the wait!

Thank you!

geronimo · Post by **geronimo** » Thu Dec 12, 2019 9:35 am

Anosou wrote: Thu Dec 12, 2019 8:33 am
geronimo wrote: Wed Dec 11, 2019 9:50 pm ...and AU version (ReasonRack) compatible mono .
The AU version of Reason RackPlugin Effect has a Mono version, is there something that isn't working for you? Note that each device in Reason can work differently with mono signals, check the routing icons on the back of any effect.

For the mono version to the ReasonRack Instrument version, we can't examine the back of the Rack because she don't mount .

The FX version of Reason Rack work fine .

Anosou · Post by **Anosou** » Thu Dec 12, 2019 10:02 am

geronimo wrote: Thu Dec 12, 2019 9:35 am
Anosou wrote: Thu Dec 12, 2019 8:33 am
geronimo wrote: Wed Dec 11, 2019 9:50 pm ...and AU version (ReasonRack) compatible mono .
The AU version of Reason RackPlugin Effect has a Mono version, is there something that isn't working for you? Note that each device in Reason can work differently with mono signals, check the routing icons on the back of any effect.
For the mono version to the ReasonRack Instrument version, we can't examine the back of the Rack because she don't mount .

The FX version of Reason Rack work fine .

That's weird! I just tried with Reason 11.1 in Logic Pro X (10.4.6, for the record), and it works fine adding Reason Rack Plugin instrument as mono.

Note that the internal routing in Reason Rack Plugin is not affected by this, stereo instruments will still auto-route L/R to L/R (but output mono to Logic). Subtractor (being mono) will connect L to L like expected.

geronimo · Post by **geronimo** » Thu Dec 12, 2019 10:09 am

Sorry, I should have specified; I'm not with LOGIC X but with MOTU Digital Performer 10 _

Strumental.jpg

Anosou · Post by **Anosou** » Thu Dec 12, 2019 10:17 am

geronimo wrote: Thu Dec 12, 2019 10:09 am Sorry, I should have specified; I'm not with LOGIC X but with MOTU Digital Performer 10

And what you're saying is that the Mono version you see in your list there doesn't load? That sounds like a bug. It loads fine in Logic and Ableton for example. The bug could be with us or with MOTU, so I recommend reporting it to MOTU too.

Reason 11 announced!!!