2getheraudio

xpoes · Post by **xpoes** » Fri Jun 28, 2019 11:39 pm

Hi, suddenly G8tor went into trial mode, while editing a project.
So, I went to the email with the licence code, copied it into "ENTER YOUR AUTHORIZATION NUMBER" and hit "Authorize". After that, nothing happens. It just says "Authorization in progress. Please wait.."
I've been waiting for over an hour now

I've tried this both in Reaper and in standalone mode as well.

xpoes · Post by **xpoes** » Sat Jun 29, 2019 1:51 am

It happens with Re4orm as well

xpoes · Post by **xpoes** » Wed Jul 03, 2019 11:06 pm

No response here, no response to my support ticket on the 2getheraudio website. Very disappointing

xpoes · Post by **xpoes** » Fri Jul 05, 2019 1:40 am

Quite amazing, still no response!

xpoes · Post by **xpoes** » Sun Jul 07, 2019 10:22 pm

problem solved

donny70 · Post by **donny70** » Mon Sep 02, 2019 10:00 am

How did you solve the authorisation problem?

2getheraudio · Post by **2getheraudio** » Tue Sep 03, 2019 2:14 pm

Hi folks,
Just a heads up that we did make some updates awhile back to prevent this from happening. There should not be any instances which can reset a license back to trial mode other than pirating our software which is what it's intended to prevent. (sorry, we hate it too, but it does help us prevent piracy and keep us in business).

If anybody experiences this, please just reach out to us and we'll take care of it. Thanks.

2getheraudio

deadkai · Post by **deadkai** » Sat Sep 07, 2019 11:25 am

Hi, ive got almost the same problem. G8tor and Reform are installed on my desktop and works great
but they wont accept the authorizing code when installing it on my laptop...
Anyone got any ideas here?

Big Tick · Post by **Big Tick** » Thu Sep 12, 2019 11:02 pm

Deadkai, please submit a support ticket and we'll get back to you: https://www.2getheraudio.com/support/

tonycore · Post by **tonycore** » Wed Sep 18, 2019 8:10 pm

i am currently having this same issue, trying to re-authorize RE4ORM FX after moving to a new computer. it gets stuck on "Authorization in progress. Please wait..."

i'm trying to send a support ticket, but your when i click on the above link it says i need an account to submit a support ticket, and when i click on the link to create and account i see the message "User registration is currently not allowed."

i also reached out on Facebook, and got no response there. please help me!

(also, the link for updates "https://www.2getheraudio.com/updates/" is broken, and goes straight back to the home page)

2getheraudio · Post by **2getheraudio** » Fri Sep 20, 2019 2:13 pm

Sorry about taking so long to get back to you. Thank you for pointing out the issues with the website. We are working on fixing them now. We are sometimes experiencing temporary problems with the authorisation server and we are looking into that too. We have contacted you on Facebook now and will help you solve your problem asap.

tonycore · Post by **tonycore** » Fri Sep 20, 2019 2:24 pm

thank you!

tonycore · Post by **tonycore** » Wed Sep 25, 2019 12:06 pm

just to report back - they fixed the problem for me. simply deleted /Library/Application Support/2getheraudio/RE4ORM FX/authorization.json and then re-authorized.

2getheraudio · Post by **2getheraudio** » Wed Sep 25, 2019 4:25 pm

Happy to hear that it worked! Enjoy the plugin!

We made a Sticky with the solution for both Mac and Windows:
viewtopic.php?f=295&t=532258

Kintozero · Post by **Kintozero** » Sat Feb 15, 2020 9:48 pm

tonycore wrote: Wed Sep 25, 2019 12:06 pm just to report back - they fixed the problem for me. simply deleted /Library/Application Support/2getheraudio/RE4ORM FX/authorization.json and then re-authorized.

GENIUS. This fixed it for me. On my PC it was located at: C:\ProgramData\2getheraudio\PluginName\authorization.json

2getheraudio

KVR Audio

G8tor authorization problem