Vengeance Producer Suite - AVENGER - 1.8.5 the main thread

[craggvalehouse]

I'm happy with it now.. I went from the unhappy list to the happy list and now I'm happy.

[jacqueslacouth]

Happy users don't post about it. I mean, what should they post? That they happily use the plugin?

And if they do post about being happy with something and not experiencing any issues, they are immediately shouted down with the standard form KVR response of, "yeh thanks, just because you're not experiencing a problem doesn't mean there isn't one"

[zvenx]

I am actually curious to know how MS would know this without a poll. As a customer I have not gotten any such poll, have others?

a poll? Seriously? I explain it to you. If you have 100 customers and got 1 support mail about a certain topic, then 1% has this problem. If you have 1000 customers and get 10 support mails, then its the same. If you have 10.000 and get 100 its still 1%...etc... so well, I can tell it quite exactly. Same in a Forum. If you have X customers and read X posts from X different people, you can calculate (after sorting out the "always moaning" and the multiple posters.
........

The logic in this is so faulty, but at least you tell us your method of coming to that conclusion.
Why is it faulty? cause not everyone who is happy or unhappy reports/communicates it.

Only conclusion you can really draw from your method is that out of X ppl who email me, Y are happy with it and Z are unhappy, but that may or may not bear zero reflection on your whole userbase.
rsp

[Sam-U]

And if they do post about being happy with something and not experiencing any issues, they are immediately shouted down with the standard form KVR response of, "yeh thanks, just because you're not experiencing a problem doesn't mean there isn't one"

No. They do if you start your sentence with "don't know why people are b*tching about, it all works fine"

[chk071]

Happy users don't post about it. I mean, what should they post? That they happily use the plugin?

And if they do post about being happy with something and not experiencing any issues, they are immediately shouted down with the standard form KVR response of, "yeh thanks, just because you're not experiencing a problem doesn't mean there isn't one"

Yep, experienced that myself a few times.

Anyway, I really think this forum is going down the drain lately. More and more negative, even destructive energy, not enough positive energy. Sort of a reflection of our society.

[starflakeprj]

Happy users don't post about it. I mean, what should they post? That they happily use the plugin?

And if they do post about being happy with something and not experiencing any issues, they are immediately shouted down with the standard form KVR response of, "yeh thanks, just because you're not experiencing a problem doesn't mean there isn't one"

Don't forget the "fanboi" accusement that is always handy

[HSum]

And if they do post about being happy with something and not experiencing any issues, they are immediately shouted down with the standard form KVR response of, "yeh thanks, just because you're not experiencing a problem doesn't mean there isn't one"

No. They do if you start your sentence with "don't know why people are b*tching about, it all works fine"

But hey! Perfect software. All user error

[chk071]

Happy users don't post about it. I mean, what should they post? That they happily use the plugin?

And if they do post about being happy with something and not experiencing any issues, they are immediately shouted down with the standard form KVR response of, "yeh thanks, just because you're not experiencing a problem doesn't mean there isn't one"

Don't forget the "fanboi" accusement that is always handy

... or paranoid "shill" accusations...

[msvs]

I am actually curious to know how MS would know this without a poll. As a customer I have not gotten any such poll, have others?

a poll? Seriously? I explain it to you. If you have 100 customers and got 1 support mail about a certain topic, then 1% has this problem. If you have 1000 customers and get 10 support mails, then its the same. If you have 10.000 and get 100 its still 1%...etc... so well, I can tell it quite exactly. Same in a Forum. If you have X customers and read X posts from X different people, you can calculate (after sorting out the "always moaning" and the multiple posters.
........

The logic in this is so faulty, but at least you tell us your method of coming to that conclusion.
Why is it faulty? cause not everyone who is happy or unhappy reports/communicates it.

Only conclusion you can really draw from your method is that out of X ppl who email me, Y are happy with it and Z are unhappy, but that may or may not bear zero reflection on your whole userbase.
rsp

Seems you dont got me. When there is a bug or problem, people WILL mail us in the end. And the ratio of these mails compared to who dont request support (=no problem) is indeed completely able to tell us if there is something going totally wrong. Of course they can be "unhappy" people because they dont understand how to use a product or are unsatisfied with the sound. But I didnt read any of this here. Its just all about CodeMeter and the claim "there are soooooo many issues with it", which is not true. It may be true in this thread, but not compared to the whole picture.

[zvenx]

I am actually curious to know how MS would know this without a poll. As a customer I have not gotten any such poll, have others?

a poll? Seriously? I explain it to you. If you have 100 customers and got 1 support mail about a certain topic, then 1% has this problem. If you have 1000 customers and get 10 support mails, then its the same. If you have 10.000 and get 100 its still 1%...etc... so well, I can tell it quite exactly. Same in a Forum. If you have X customers and read X posts from X different people, you can calculate (after sorting out the "always moaning" and the multiple posters.
........

The logic in this is so faulty, but at least you tell us your method of coming to that conclusion.
Why is it faulty? cause not everyone who is happy or unhappy reports/communicates it.

Only conclusion you can really draw from your method is that out of X ppl who email me, Y are happy with it and Z are unhappy, but that may or may not bear zero reflection on your whole userbase.
rsp

Seems you dont got me. When there is a bug or problem, people WILL mail us in the end. And the ratio of these mails compared to who dont request support (=no problem) is indeed completely able to tell us if there is something going totally wrong. Of course they can be "unhappy" people because they dont understand how to use a product or are unsatisfied with the sound. But I didnt read any of this here. Its just all about CodeMeter and the claim "there are soooooo many issues with it", which is not true. It may be true in this thread, but not compared to the whole picture.

Indeed I didn't get you.
I thought you weren't supporting that 99% are happy with codemeter as oppose to having issues with it. Indeed volume of issues/problems will qualitatively give you an idea of how much an issue it is.
Fair enough.
rsp

[Teksonik]

No problem with CodeMeter here...I uninstalled that bloatware and moved on. The only reason it's needed is because a developer is incapable of coming up with a CP solution on their own. So laziness or incompetence take your pick.

I prefer to do business with developers who have more love for their paying customers than they have hatred for pirates.

[starflakeprj]

So you said..

[Elysium.NZ]

Another statistic that may (or may not) infer happiness is the number of existing customers who have not upgraded to 1.5, I mean it IS a free upgrade. Then you have the existing customers with pre-purchased expansion slots who haven't upgraded and they have $$$ invested. This should be 100% measurable.

[Toby Pearce]

I did have some issues with Codemeter and Reason but Reason Studios released an updated version of their authoriser and all good now.

[msvs]

laziness or incompetence

laziness or incompetence. Seems like you are really a nice guy
Correct, developing a (good) system takes 2 things: time and knowledge/experience of crypting. We had not the time, since Avenger is already an ambitious project for 1 person and furthermore Rene is also not a specialist in programming copy protections, he is better at other things. First system was made by him, took months but lasted only 2 years (which is actually not too bad)
We dont have more employees and had not found any other person who could do this as third party for money in short time... wait not true, we did... Wibu/Codemeter was even a complete team, who developed a CP for over 10 years.