I'm not sure why any of that would have a direct impact. We have a live chat for registration support available 5 days a week and so you wouldn't have to wait DAYS to get this processed. You don't have to wait days for anything account related anymore. Our account support is not affected by trade-shows at all and operate from 3 different time-zone so it should be nicely covered even if a couple of agents go on Christmas holiday.PAK wrote: ↑Sat Mar 28, 2020 11:34 pm People need to STOP using the word OFFLINE. The proposed solution is horrible and is nothing of the sort. I regard the usage of "offline" as misleading. Let's parse what's actually written, shall we?
The usage of "offline", in this context, is disingenuous at best. What actually appears to be proposed, as written, is an ONLINE challenge response activation. Except now, instead of a server automatically providing you with your response, someone from NI's customer service must be asked to step in and manually generate the response to the software you run locally, then forward it to you.we are now focusing on a new offline activation tool which would allow our support to activate all the products listed. I don't have a full overview on how this would work yet but it looks very promising. I'm hoping to have something official about this in our announcement article next week.
This means, come holidays, trade shows, or the apocalypse, you'll potentially be waiting several DAYS for an activation code. Such a solution also gives NI total control over when, and even IF, it chooses to continue activating anything in future.
It's worth mentioning that the amount of activation was also quite small and so that is why we feel this is actually manageable. Keep in mind the tool hasn't even been built yet and we don't know how automated it would be.