most of the time, bugs are not reproducible and happens at random so it's impossible to send detailed instructions.pough wrote: Thu Jun 04, 2020 8:26 pm
Best way to get things sorted is to go through the actual support. You will almost certainly need to be able to report a step-by-step process to repeat the problem. It still might not be a problem on anyone else's system, including whichever dev at TSC tried to help.
I have one synth that I reported to the plugin developer. They gave me a beta that fixed the problem... for about 4 hours. I contacted TSC and they suggested a solution that worked... for about 4 days. I swear it's possessed by the devil and have given up on it. By the way, it also crashed FL Studio... a couple of times at first and then mysteriously never again. It also crashed a few of the small testing hosts. Sometimes. It might only be a problem on my particular system and it looks like it might be related to antivirus or malware software - so not even to do with either the plugin developer or Waveform. Who knows? It's impossible for them to track down problems they can't recreate.
Point is, this stuff is tricky and all the folks without problems are silent. So "there is a stability issue" is also true of your solid, dependable DAWS (just not for you) and going through the appropriate channels for bug fixes will give you a much better chance to become one of the silent majority.
3 months trial period is near to the end so no more testing possible.

